- edited 01-16-2018 8:44 AM
You may have been notified that your E-mail account is about to get unmerged. You may have had a merged account where your AT&T E-mail and Yahoo E-mail were merged into a single account, which allowed the password and inboxes to be shared.
If you are not sure if you have a merged account, it is likely you have one if:
What is Happening?
Beginning mid-November 2017, you will no longer be able to sign in to myAT&T or att.net with your Yahoo ID.
Beginning early December 2017, all merged email accounts will be separated into two separate email accounts.
What does this mean to you?
Beginning in mid-November 2017, you will need to start using your AT&T email address to sign in to myAT&T instead of your Yahoo email address.
In early December 2017, you’ll need to start signing in to your AT&T and Yahoo email accounts separately since you will now have two unique accounts.
What about my Sub-accounts?
What about my E-mails, Contacts, and Folders
Not able to Sign In
David, AT&T Community Specialist
AT&T Customer Care
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Solved by: Go to Solution.
12-24-2017 8:16 AM
There is no reason why you shouldn't be able to access your <username>@yahoo.com email. On or about 12/20/17, AT&T sent an email to your AT&T email telling you what your Yahoo address email was when your email accounts were merged, in case you had forgotten it. You should have been able to log in to your Yahoo email with your AT&T email password, but if it didn't work (it didn't for me, for some reason), then click on Forgot Password, and you will get an AT&T email with a link to reset your Yahoo email password. Your folders are still there on Yahoo email, but as digitalozzie and others have pointed out, you will not be able to import your Yahoo email folders into your AT&T email account. You can, however, import your contacts. One caveat about importing contacts, when I imported my contacts, it only imported the individual contacts, not any lists that I had created. I had to recreate my lists on my AT&T email.
And yes, you will have two distinct independent email addresses going forward. As to understanding why we can't continue to have one merged email, I strongly suspect that the reason is because Yahoo is now wholly owned by Verizon. This whole unmerging process is a gigantic hassle and headache, especially for less tech-savvy users, but from a business standpoint, one can understand why Verizon is pulling the plug on having Yahoo & AT&T email merged. They want to make life more difficult for their biggest competitor.
12-24-2017 9:40 PM
When ATT unmerged my two mailboxes, it lost all my contacts, folders and old mail. I was able to import my contacts but my folders and old mail are still missing. Help!
12-26-2017 6:52 AM
Still can't get in. Sent a private message to AT&T cares, no reply...
Now another AT&T Service Cancellation screen saying "! Sorry, we are unable to process your request at this time. Please try again later." with a link to Go To Yahoo! home page.
12-26-2017 3:09 PM
I have lost my e-mail folders and contacts on my desktop and e-mail.
All my previous mails are missing - the only mail I have is dated 12 21 17 and forward.
Yahoo sends me to AT&T. AT&T does not respond. Can anyone help?
12-26-2017 3:32 PM
same issue and I was using the old yahoo mail interface and it changed to the new homepage and lost my emails.
- edited 12-27-2017 5:43 AM by Taylarie
My email automatically switched off of the basic mode I had it on an reset my e-mail box. Now I have lost my folders and any saved mail I had including purchase orders, receipts, and other saved texts and reset it to the current date so that I can retrieve nothing previous to it!Is there anything I can to to get this important information back? Thank you Lunn [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
12-27-2017 4:24 AM
I’m not sure if this will help you, but I figured out the issue on my end. I had a merged yahoo email account and att account. This month, the companies decided to separate the 2 accounts. All my old emails and folders are located in my yahoo email account, and not in the att email account.
So, if you log into your yahoo email account, you may be able to see your missing folders and emails
12-27-2017 8:16 AM
If I never used a Yahoo login, What login and password would I use to get to my Yahoo.com email?
12-27-2017 8:35 AM
AT&T sent an email on or about 12/20/17 with your Yahoo email id. If you didn't receive that email and you want to recover your Yahoo ID and/or password, use their recovery tool: https://help.yahoo.com/kb/SLN3062.html.
If your Yahoo & AT&T email was merged, your Yahoo email password should be your AT&T email password. If that password doesn't work, the recovery tool should help you reset it. Your folders and contacts will still be there. You can import your contacts into AT&T email but not your folders.
- edited 12-27-2017 9:55 AM
I still have no access to my yahoo email account after trying to unmerge from att. Has Att been able to help anyone?
12-27-2017 10:20 AM
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