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Yahoo Merged E-mail Accounts Getting Unmerged

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Yahoo Merged E-mail Accounts Getting Unmerged

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You may have been notified that your E-mail account is about to get unmerged. You may have had a merged account where your AT&T E-mail and Yahoo E-mail were merged into a single account, which allowed the password and inboxes to be shared.

 

If you are not sure if you have a merged account, it is likely you have one if:

  • You can sign in to your merged E-mail account using either you AT&T or your Yahoo E-mail address.
  • You can sign in to myA&T with either your AT&T or Yahoo E-mail addresses.
  • You use the same password for both AT&T and Yahoo E-mail accounts.
  • Your mailbox receives messages from both your AT&T and Yahoo E-mail address.
  • When you reset the password, it changes the password on both Yahoo and AT&T accounts.
  • When trying to reset your Yahoo password, it redirects you to myAT&T.

What is Happening?
Beginning mid-November 2017, you will no longer be able to sign in to myAT&T or att.net with your Yahoo ID.
Beginning early December 2017, all merged email accounts will be separated into two separate email accounts.

 

What does this mean to you?

Beginning in mid-November 2017, you will need to start using your AT&T email address to sign in to myAT&T instead of your Yahoo email address.

  • To access your AT&T account in myAT&T, you’ll need to sign in using your AT&T email address. (Don’t worry, we’ll tell you what it is if you try to sign in with your Yahoo email address.)
  • To access your AT&T email account through att.net, you’ll need to use your AT&T email address. (Again, we’ll tell you what it is if you try to sign in with your Yahoo email address.) 
    For a short time, you’ll still be able to sign in to your combined email account with your Yahoo email address on yahoo.com.

In early December 2017, you’ll need to start signing in to your AT&T and Yahoo email accounts separately since you will now have two unique accounts.

  • The passwords will not change until you decide to change them.
  • Your AT&T E-mail account will be empty. This includes E-mails, contacts, calendar, information associated with Yahoo sites (Yahoo Sports, Yahoo Groups, Tumblr, finance portfolios). All of this information will be on your Yahoo E-mail account.
  • Your Yahoo E-mail password can be managed through the Yahoo Member Center.

What about my Sub-accounts?

  • All Yahoo accounts will become stand alone accounts.
  • Just like the parent accounts, any subaccounts that were linked to a yahoo account, the AT&T E-mail account will be empty and all the E-mails, contacts, and other things will be stay with the Yahoo account.
  • The AT&T subaccounts will still be subaccounts under the primary AT&T E-mail account.

What about my E-mails, Contacts, and Folders

  • Your E-mails, Contacts, and Folders for your merged accounts will be available when you login with your YahooID.
  • For your Yahoo E-mail, Contacts, and Folder issues, please reach out to Yahoo.
    • If you are getting an AT&T error message or not seeing your E-mails, Contacts, or Folders, such as a terminated account, try clearing your cache and cookies or using a different browser. Make sure you are logging in with your @yahoo.com account at mail.yahoo.com.
    • You can reset your password at this site.
    • If you are missing E-mails, you can recover your E-mail at this site.

Not able to Sign In

  • Yahoo E-mail - Please contact Yahoo, as we no longer have access to Yahoo accounts.
  • AT&T - Getting incorrect password? Go to our help article to get back into your account.
    • Suspended / Inactive / Error 550.5.2.1 - Accounts were disabled from inactivity during the unmerge. To fix this, try to sign in and after 48 hours, your E-mail account will become active again.
    • Getting redirected to Yahoo site - Clear your cache and cookies or try using a different browser. Make sure you are logging into the right site. Go to att.net and click on the mail icon at the top-right.

David, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
107,702 Views
Message 1 of 308
Contributor

Yahoo account email folders and old emails no longer exist

I do not currently have AT&T, but have Frontier. My Yahoo email account no longer provides my folders, or emails going back prior to December of 2017. I read there would be no change to my account when I googled and found these 2 had merged. I called for assistance, they advised to go onto Yahoo.mail, but brings me to the AT&T/Yahoo account once again. How do I go about getting back to the old Yahoo account with all my information.

 

Thank you

Message 256 of 308
Contributor

Yahoo Email

How do I get my Yahoo Mail Back or Merged...?

Message 257 of 308
Contributor

How can I retrieve old emails from my Sbcglobal.net email account?

All of my old emails in sbcglobal.net are gone. Whenever I sign in using start.att.net to access my email, it is automatically re-directed to yahoo. If it is already unmerged, why it is re-directing it to yahoo. Please provide solutions. I tried using different browsers (Chrome and IE) but still no luck.

Tags (1)
Message 258 of 308
Contributor

Unable to see/access my sbcglobal email folders

Hello, About a week or so ago, I received a prompt to update the view of my email client. Since then I have not been able to see/access any of my folders - which contain lots of data on my iPhone or my work PC.  I was not to concerned because in the evening I could access/view from my personal PC. Since Friday I have not been able to access/view on any device and am really concerned.  When I search for emails, that I know I have in a folder, on my iPhone, the header displays but no data.  Any reco's for getting my views back? 

Message 259 of 308
Contributor

AT&T LOST MY EMAILS Dec. 2017!!!

My emails have been lost and all my folders due to this AT&T and Yahoo issue.  I have spent days and many hours trying to get help from AT&T using "chat" and also the phone.  I get told the same thing over and over....."We will get this resolved.  Don't worry.  We'll get your emails back.  We'll "escalate" your case to the highest level to get it immediately taken care of".  Yeah-Yeah-Yeah.  NOTHING happens.  Empty promises!!!  Since I don't have an AT&T account and using an @sbcglobal.net email account we've had for YEARS, AT&T wants to charge me either a one time $49 fee or $15 monthly service.  I don't want your "service" and feel my emails are being held hostage and being forced to pay to get them.  They have the WORST customer service and either pass you off to someone else or give you empty promises.  It's ridiculous and surprised there isn't a class action lawsuit being started!   I simply WANT MY LOST EMAILS THAT I KNOW ARE SOMEWHERE FLOATING IN SPACE!!!!  And don't suggest that Yahoo recovery email link...I'VE DONE THAT 4 TIMES! 

 

Message 260 of 308
Contributor

E-mail contacts

My contacts are no longer listed. I just get an import page when I click on Contacts, but there's no place for me to import them from. When I try to compose an e-mail to a contact group the e-mails for the group are listed, but they are not listed in the contact area so I can't add or subtract from them. I was told when I talked to a tech rep two weeks ago that they would be put back in the contact column in therr or four days but it hasn't happened.

Message 261 of 308
Contributor

Re: Where did my folders go??!!

I was told today that there is no recovery of contacts, folders and emails saved in the folders......period.  I was given a $28 credit on my account and like you guys, lost a lot of valuable information.  You are correct....this was not handled properly and the everyday reps have no idea that it can't be fixed.  Nothing warned us that this may happen, only that it would be "seamless". The manager in tech support had it happen to him and was just as sad as we all are.  

Do not call any numbers posted on the internet that claim to be Yahoo help lines......they are not and want to "remotely access your computer". One told me that my account had been hacked in  2 different countries. Maybe so....but I wasn't going to allow them to access it.

Tech support told me that it is safer to use Outlook, in that it would not have been or never will be affected by any issues that occur in Webmail based programs.

Whether on my computer or android, I can't access the aforementioned.

I will update you all if something occurs. But, for now, I have 4 words:

[Edited to comply with Guidelines]

Message 262 of 308
Teacher

Fixing the "Unmerge" lost emails, folders, and contacts.

About Jan 1, 2018 I noticed I was no longer getting emails.I had not seen the AT&T email that AT&T and Yahoo were disconnecting.  That's the same time that I noticed that all emails prior to Dec 29, 2017, all special folders, and all contacts were also missing from my sbcglobal.net account.  Through a series of attempts I do not remember or can explain, I got into my new sbcglobal.net (AT&T) account and found the notice from AT&T in an archive folder.  I made 4 calls and spent 4 hours on the phone with AT&T tech support.  Twice I was told they would call back, they did not.  I changed my password 6 times and was told that in 24-48 hours everything would be fixed, it was not. I filed a restore request and was told it would be fixed in 24-48 hours, it was not; and this only restores the last 7 days.  By this time it had already been seven days since I lost everything so I did not see this helping.  I began reading comments on various forums and stumbled on a solution that fixed my problem.

 

I have had my current sbcglobal email address for 15 years or more.  But on rare occasions, for reasons I cannot explain, I would see an old Yahoo user ID showing up on AT&T emails. This old ID dated back to my AOL dial-up service.  I had been accessing my sbcglobal account through Google Chrome.  I opened another browser (Internet Explorer) and logged into Yahoo.com.  I entered my old email address and said I had forgotten my password.  Yahoo had me create a new password.  When I did this, WHAM! All of my emails, folders, and contacts came up in Yahoo.  If you had an old Yahoo email account, see if this helps you.  I hope it does.

Message 263 of 308
Administrator

Re: sbcglobal.net email id contacts and folders gone

Good Morning @DannyMCG,


Welcome to the Community Forums!  Please be on the lookout for a Private Message from me in your inbox!  I am very sorry your contacts and your folders were deleted.  I know how important email is and I would not want this to happen to me.  I understand your concerns.  


I will be sending out the Private Message in a few minutes.   If you have any other questions, please reach out to us on Community Forums.


Donna V, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 264 of 308

Missing contacts and folders since yahoo/att split

Has there been a solution to this? I have been waiting for over a month now to somehow get my missing contact list and saved folders restored. Will someone respond? Please! Very important info is now gone!

Message 265 of 308
ACE - Professor

Re: Missing contacts and folders since yahoo/att split

All contact list and folders are saved on the Yahoo mailbox, not the ATT, so you will need to access your Yahoo email for that.

 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 266 of 308

Re: Missing contacts and folders since yahoo/att split

I just want to transfer them. They aren’t importable.
Message 267 of 308
ACE - Expert

Re: Missing contacts and folders since yahoo/att split

My "standard" answer about transferring is as follows:

 

Aside from the contacts where you can use the contacts export/import actions there is no way to transfer the entire contents in bulk of the mailboxes from one email account to another using the webmail interface.  However, in theory (I haven't had a need to actually try this) I believe you can use an email client app (e.g., Thunderbird, Outlook, etc.) with the "from" and "to" email accounts set up as IMAP accounts and using the client as the vehicle to sync the two accounts to their respective servers.   The "from" will populate the client's "from" account from its server, you move the folders into the "to" account within the client, and the "to" account populates the "to" server.

 

Of course if you decide to use a client email app why even bother using the webmail as the preferred email interface?  IMO email clients are much better for email than webmail any day.  Just continue to use the client you used to sync the two servers.

___________________________________________________

This is a public forum and I am a customer just like you. Click kudo if you feel this post is helpful and "Accept as Solution" if it solves your problem.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 268 of 308

Re: Missing contacts and folders since yahoo/att split

Afraid I don’t understand your reply.
Message 269 of 308
ACE - Expert

Re: Missing contacts and folders since yahoo/att split

In that case I'll reduce my reply to just the first sentence, i.e.,

 

Aside from the contacts where you can use the contacts export/import actions there is no way to transfer the entire contents in bulk of the mailboxes from one email account to another using the webmail interface.

___________________________________________________

This is a public forum and I am a customer just like you. Click kudo if you feel this post is helpful and "Accept as Solution" if it solves your problem.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 270 of 308
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