- edited 01-16-2018 8:44 AM
You may have been notified that your E-mail account is about to get unmerged. You may have had a merged account where your AT&T E-mail and Yahoo E-mail were merged into a single account, which allowed the password and inboxes to be shared.
If you are not sure if you have a merged account, it is likely you have one if:
What is Happening?
Beginning mid-November 2017, you will no longer be able to sign in to myAT&T or att.net with your Yahoo ID.
Beginning early December 2017, all merged email accounts will be separated into two separate email accounts.
What does this mean to you?
Beginning in mid-November 2017, you will need to start using your AT&T email address to sign in to myAT&T instead of your Yahoo email address.
In early December 2017, you’ll need to start signing in to your AT&T and Yahoo email accounts separately since you will now have two unique accounts.
What about my Sub-accounts?
What about my E-mails, Contacts, and Folders
Not able to Sign In
David, AT&T Community Specialist
AT&T Customer Care
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Solved by: Go to Solution.
01-21-2018 9:40 PM
01-21-2018 9:43 PM
01-21-2018 10:01 PM
I was answering post 3 from you above ("I just want to transfer them.").
As implied in post 2, if they aren't in your att/yahoo account when you log in through start.att.net then you should log into the yahoo account (presumably through www.yahoo.com) to see if all your stuff is there. If it is, aside from the contacts list, you won't be able to move the mailboxes back to the att account.
I don't know what account you log into on yahoo to get into their email. I'm guessing that if you had a merged account like email@example.com then maybe it's firstname.lastname@example.org (.com?) over there. I don't have one of these kind of accounts so all that is just a guess.
You might also send a private message to @ATTU-verseCare and call the Digital Assistance Center (877-267-2988). By now I assume they have gotten tons of complaints on this same problem so maybe adding yet one more will get them off their butts to fix all this crap since att and yahoo were the ones that screwed all this up in the first place!
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01-22-2018 12:17 PM
- edited 01-22-2018 12:26 PM
I tried to get into my email per your directions to update/change password. I never got the page to change my password. I tried getting my password sent over via key, and it still kept giving me the same error I have been receiving for the past month. I still received the stupid error saying
"AT&T and Yahoo has been cancelled." Seriously when is this error message going to let me back into my email. AT&T said the email accounts had been unmerged....well why is AT&T still indicated in the error message? Anyone anyone have a solution???
You no longer have access to your AT&T Yahoo! account because your AT&T Yahoo! Internet services have been canceled.
Choose Transfer information to create a new free Yahoo! account so we can transfer your existing settings and personal information such as your email messages, address book entries, and photos.
01-23-2018 8:51 PM
01-26-2018 4:48 PM
This does not appear to work for me either. It just keeps going to the I am not a robot screen - and wrong password... back and forth - no way to reset the password.
01-28-2018 3:46 PM
When my laptop crashed in Nov 16, I bought a new PC and installed Outlook 16. I added my email account. It duplicated the account but the duplicated acct ended with (1). My folders were all there. My other laptop crashed last month so I bought a PC and installed Outlook. It removed the acct ending (1) and just shows the same att.net email account twice. One goes from Oct 2016 to Nov 2016 and the other shows Feb 2016 to now. The problem is that when I bought the computer in December 2017 the att.net(1) went away, several of my folders went with it. My phone shows to identical ATT accounts but most of the original folders are missing. I never deleted any of these folders so I think they are still out there but I don't know how to get to them. I also have 60 sync issues showing on one PC and 600+ sync issues on the new computer. Any ideas on how to recover the deleted folders and fix my sync issues?
02-01-2018 12:30 AM
You are probably affected by the un-merging of AT&T (SBCglobal.net) and Yahoo.com email accounts.
All your old emails, folders, contacts, and calendars should be stored and still accessible in your primary Yahoo.com account.
02-06-2018 8:02 AM
My email(s) end in att.net. I was recently( 2/5/18) made aware of this split. I go to att. Net and sign in only to be told my password doesn’t work or that My att. Net email ( had for 5+yrs) is not recognized by att.net.
Even ATT IT couldn’t get it worked out for nearly 2 hours.
Finally got acess to 1 of them, but other att.net email is still not recognized, won’t let me reset a password.
what was the point of this other than to make your customers crazy and have them contemplate other providers?
02-06-2018 8:13 AM
I feel your pain. Spent 2 hours on phone w ATT IT trying to figure this out. My email address ends in att.net but had been logging in on yahoo using att.net. Can’t do it now.
Eventually was told to use att.net to logg in for email. Still had to go to att.com ( yep not at all confusing ATT🙄) had to add me email to the person whose name is on the accounts page.
Yada yada yada. Still can’t get into my 2nd att.net email even though it’s listed.
I’m switching my email to g.mail. Pain in the butt but at least I can get to it.
Not sure this helps- but wanted you to know you’re not alone. NOT IMPRESSED ATT, not impressed.
02-07-2018 8:51 AM
I recently had several issues using att.net but nothing was lost except my drafts. The folder is empty but if I go to webmail, they are still there. Do drafts get archived?
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