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Re: 12/19/17 All of my folders and email are gone

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Yahoo Merged E-mail Accounts Getting Unmerged

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You may have been notified that your E-mail account is about to get unmerged. You may have had a merged account where your AT&T E-mail and Yahoo E-mail were merged into a single account, which allowed the password and inboxes to be shared.

 

If you are not sure if you have a merged account, it is likely you have one if:

  • You can sign in to your merged E-mail account using either you AT&T or your Yahoo E-mail address.
  • You can sign in to myA&T with either your AT&T or Yahoo E-mail addresses.
  • You use the same password for both AT&T and Yahoo E-mail accounts.
  • Your mailbox receives messages from both your AT&T and Yahoo E-mail address.
  • When you reset the password, it changes the password on both Yahoo and AT&T accounts.
  • When trying to reset your Yahoo password, it redirects you to myAT&T.

What is Happening?
Beginning mid-November 2017, you will no longer be able to sign in to myAT&T or att.net with your Yahoo ID.
Beginning early December 2017, all merged email accounts will be separated into two separate email accounts.

 

What does this mean to you?

Beginning in mid-November 2017, you will need to start using your AT&T email address to sign in to myAT&T instead of your Yahoo email address.

  • To access your AT&T account in myAT&T, you’ll need to sign in using your AT&T email address. (Don’t worry, we’ll tell you what it is if you try to sign in with your Yahoo email address.)
  • To access your AT&T email account through att.net, you’ll need to use your AT&T email address. (Again, we’ll tell you what it is if you try to sign in with your Yahoo email address.) 
    For a short time, you’ll still be able to sign in to your combined email account with your Yahoo email address on yahoo.com.

In early December 2017, you’ll need to start signing in to your AT&T and Yahoo email accounts separately since you will now have two unique accounts.

  • The passwords will not change until you decide to change them.
  • Your AT&T E-mail account will be empty. This includes E-mails, contacts, calendar, information associated with Yahoo sites (Yahoo Sports, Yahoo Groups, Tumblr, finance portfolios). All of this information will be on your Yahoo E-mail account.
  • Your Yahoo E-mail password can be managed through the Yahoo Member Center.

What about my Sub-accounts?

  • All Yahoo accounts will become stand alone accounts.
  • Just like the parent accounts, any subaccounts that were linked to a yahoo account, the AT&T E-mail account will be empty and all the E-mails, contacts, and other things will be stay with the Yahoo account.
  • The AT&T subaccounts will still be subaccounts under the primary AT&T E-mail account.

What about my E-mails, Contacts, and Folders

  • Your E-mails, Contacts, and Folders for your merged accounts will be available when you login with your YahooID.
  • For your Yahoo E-mail, Contacts, and Folder issues, please reach out to Yahoo.
    • If you are getting an AT&T error message or not seeing your E-mails, Contacts, or Folders, such as a terminated account, try clearing your cache and cookies or using a different browser. Make sure you are logging in with your @yahoo.com account at mail.yahoo.com.
    • You can reset your password at this site.
    • If you are missing E-mails, you can recover your E-mail at this site.

Not able to Sign In

  • Yahoo E-mail - Please contact Yahoo, as we no longer have access to Yahoo accounts.
  • AT&T - Getting incorrect password? Go to our help article to get back into your account.
    • Suspended / Inactive / Error 550.5.2.1 - Accounts were disabled from inactivity during the unmerge. To fix this, try to sign in and after 48 hours, your E-mail account will become active again.
    • Getting redirected to Yahoo site - Clear your cache and cookies or try using a different browser. Make sure you are logging into the right site. Go to att.net and click on the mail icon at the top-right.

David, AT&T Community Specialist

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
117,310 Views
Message 1 of 308
Contributor

contacts and emails disapeared on sbcglobal.net

I have sbcglobal.net - all my contacts and emails prior to Dec 18 have disappear or erased.  Don't know why.  How do I recover?

Message 31 of 308
Contributor

Sbcglobal email issues

I have a yahoo account and sbcglobal email account linked together and I can no longer access my sbcglobal email through my yahoo account.  The sbcglobal global email is no longer linked to my yahoo account.  Any suggestions would be appreciated.

Message 32 of 308
Contributor

Re: JUST LOST ALL MY SBCGLOBAL EMAIL FOLDERS AND OLD EMAILS

Lost all emails on December 19, 2017. Help!

Message 33 of 308
Highlighted
Tutor

Re: 12/19/17 All of my folders and email are gone

I have followed advice of others still not working.  This is plain ridiculous.  AT&T should give us something for this nonsense.  I have everything important in my folders.  I wish we could talk to someone.  AT&T giving me the runaround when I call since I don't have my internet provider with them.

Message 34 of 308
Contributor

is there a way to carry over folders from my yahoo email to my att email?

is there a way to carry over folders and contact list from my yahoo email to my att email? (unmerged)?

Message 35 of 308
ACE - Expert

Re: is there a way to carry over folders from my yahoo email to my att email?

Contacts list, yes.  The contacts actions have the ability to export and import.

 

Email folders, no and yes.  No, there is no way to do it in the webmail interface.  Yes, I think it can be done with an email client app (e.g., Thunderbird, Outlook, mobile device's email, etc.).

 

Although I never tried since I never needed to do it, I an envision that if were are already using a email client app for the "old" account simply create the "new" account in the client and copy the folders from the "old" account to the "new" account within the client email app.  If these are IMAP accounts the "new" account on the server should populate itself from the client.  And you are good to go.

 

If you weren't previously using a client email app you could do the transfer in a similar fashion by using a client app to aid in the transfer.  Create both the "old" and "new" accounts as IMAP in the client.  The "old" account should get populated from the server.  And now you are in the same state I just described previously.  Copy the folders to the new account which should in turn create the folders on the server.

 

Disclaimer: there may or may not be a few wrinkles in this idea since I am making up as I was writing this.  But on the surface it appears feasible to me using IMAP in a client app as the vehicle to sync up the servers.

 

___________________________________________________

This is a public forum and I am a customer just like you. Click kudo if you feel this post is helpful and "Accept as Solution" if it solves your problem.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 36 of 308
Contributor

Re: is there a way to carry over folders from my yahoo email to my att email?

Ok, I have moved all my contacts from yahoo to att THANK YOU THANK YOU !!!

Message 37 of 308
Contributor

Re: is there a way to carry over folders from my yahoo email to my att email?

Thank you, I was not using an email client, yet. New computer and then Wham the unmerger !! I will try yo transfer the contact list.
Message 38 of 308
Contributor

Re: JUST LOST ALL MY SBCGLOBAL EMAIL FOLDERS AND OLD EMAILS

This is not helpful.  Like everyone else, I have literally 1000's of important emails in probably 100 folders that are gone.  Emails from my now deceased sister, info from every business and organization I have had direct contact with, utility info I use to pay bills...everything is gone.  This is NOT a good way to run a business.  It was a real plus when AT&T bought DirecTV, Headache #1.  Now they decide for security reasons, to unmerge my account from yahoo mail after 20+ years, and like everything AT&T touches, it turns to crap.  Headache #2.

Message 39 of 308
Contributor

Re: JUST LOST ALL MY SBCGLOBAL EMAIL FOLDERS AND OLD EMAILS

I should add, when I tried to use AT&T's email recovery link, it took me in circles.  They're some real geniuses.

Message 40 of 308

Re: 12/19/17 All of my folders and email are gone

Do you have a yahoo.com email address that you never use? I had one and that’s where my folders went. Sign into your account on yahoo and look at your account profile and see if you can find a yahoo ID there. If you have one you can reset the password and get on. It’s so frustrating that they don’t have any support. They handled this merge terribly. 

Message 41 of 308

Re: 12/19/17 All of my folders and email are gone

Yes, I found them there. Thank you.

Message 42 of 308
Tutor

Re: 12/19/17 All of my folders and email are gone

I was told I have to pay a $49.99 fee to get help with this issue.

 

I am livid.

 

I think we need to take further action as a group since we are all having problems.

Message 43 of 308
ACE - Expert

Re: 12/19/17 All of my folders and email are gone

Those of you that now have a att email account and an yahoo email account and want to move the contents (email mailboxes and contacts) from one to another might want to look at the following thread:

 

is there a way to carry over folders from my yahoo email to my att email?

 

___________________________________________________

This is a public forum and I am a customer just like you. Click kudo if you feel this post is helpful and "Accept as Solution" if it solves your problem.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 44 of 308
Tutor

Re: 12/19/17 All of my folders and email are gone

Well another problem is that I can't access my old Yahoo address online. Therefore, not able to get to my folders or contacts.  I have two separate accounts..which I don't understand why we can't have one.

 

Message 45 of 308
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