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Posted May 25, 2012
11:10:47 AM
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Yahoo Mail Password Reset

When I signed up for Uverse a number of months ago, AT&T merged my 15 year old yahoo email account with my At&t ID.  Problem is, the att.net email and yahoo.com email are not truly linked.  My yahoo mail log in password does not match up with my att.net mail password.  I tried setting a new password through the At&t account management site as instructed, but my yahoo password still has not changed.  Ack!  I have spend an hour of my work time trying to change a password on a basic yahoo email account and do not have another hour to waste sitting on the phone trying to contact At&t tech support.  HELP!!!

When I signed up for Uverse a number of months ago, AT&T merged my 15 year old yahoo email account with my At&t ID.  Problem is, the att.net email and yahoo.com email are not truly linked.  My yahoo mail log in password does not match up with my att.net mail password.  I tried setting a new password through the At&t account management site as instructed, but my yahoo password still has not changed.  Ack!  I have spend an hour of my work time trying to change a password on a basic yahoo email account and do not have another hour to waste sitting on the phone trying to contact At&t tech support.  HELP!!!

Yahoo Mail Password Reset

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May 28, 2012 6:38:44 PM
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I'm having the same problem. My Yahoo acct has been hacked and I can't change the password due to AT&T merging with Yahoo acct?????

I'm having the same problem. My Yahoo acct has been hacked and I can't change the password due to AT&T merging with Yahoo acct?????

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May 29, 2012 2:36:53 PM
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Welcome and sorry to hear about the password reset trouble.  The following solution should help..

 

Changing and resetting your AT&T passwords

 

If the trouble continues, please send me a Private Message with your name, account number, phone number and the best time to contact you.  We'll get you in touch with the group that can look into it.

 

*To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

 

Regards,

Alex

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Private Message (ATTCustomerCare for account specific help)

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Keep in mind; I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Welcome and sorry to hear about the password reset trouble.  The following solution should help..

 

Changing and resetting your AT&T passwords

 

If the trouble continues, please send me a Private Message with your name, account number, phone number and the best time to contact you.  We'll get you in touch with the group that can look into it.

 

*To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

 

Regards,

Alex

--------------
Rethink Possible
Private Message (ATTCustomerCare for account specific help)

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Keep in mind; I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Yahoo Mail Password Reset

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Jun 9, 2012 9:06:59 AM
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Hi, the link goes to a page that tells you how to reset your att-related account password. The problem I'm facing is the inability to reset my yahoo mail password, not my att password. When I tried to change my yahoo mail password, it pointed me to att site asking me to login to my att account. My yahoo mail is separate from my att mail so changing my att password doesn't change my yahoo mail password. I even tried a suggestion from other forums to add account under manage sub-account tab but it doesn't work because you can only add pre-set "@att.net" account not "@yahoo.com" account. Please help. 

Hi, the link goes to a page that tells you how to reset your att-related account password. The problem I'm facing is the inability to reset my yahoo mail password, not my att password. When I tried to change my yahoo mail password, it pointed me to att site asking me to login to my att account. My yahoo mail is separate from my att mail so changing my att password doesn't change my yahoo mail password. I even tried a suggestion from other forums to add account under manage sub-account tab but it doesn't work because you can only add pre-set "@att.net" account not "@yahoo.com" account. Please help. 

Re: Yahoo Mail Password Reset

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Aug 2, 2012 5:14:47 PM
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I am having the same issue.  Cannot reset my yahoo password without going to AT&T website which I don't have any ties to. Please help!

I am having the same issue.  Cannot reset my yahoo password without going to AT&T website which I don't have any ties to. Please help!

Re: Yahoo Mail Password Reset

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Oct 7, 2012 3:01:52 PM
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My YAHOO mail account was also hacked and there was no way to change the password as I was caught in the circular links that lead all attempts back to ATT where my YAHOO password cannot be accessed. After several frustrating calls to ATT support, one of the support personnel suggested i search for YAHOO email support on a search engine. When trying this, the results do not really yield any useful information as apparently, YAHOO does not want anyone callling them with problems. What the search results DO yield is a multitude of "PC Care specialists" masquerading as YAHOO support personnel. If called, they offer to "secure your PC" for around $500.00. I'm sure many people have been taken by this out of frustration innot being able to have a solution for email support. I still have no solution, as the many people I have spoken to at ATT all tell me they cannot help me with YAHOO mail issues and there seems to be no way to contact anyone connected with YAHOO. Very frustrating. Is the only solution to drop ATT and move to another service provider?

My YAHOO mail account was also hacked and there was no way to change the password as I was caught in the circular links that lead all attempts back to ATT where my YAHOO password cannot be accessed. After several frustrating calls to ATT support, one of the support personnel suggested i search for YAHOO email support on a search engine. When trying this, the results do not really yield any useful information as apparently, YAHOO does not want anyone callling them with problems. What the search results DO yield is a multitude of "PC Care specialists" masquerading as YAHOO support personnel. If called, they offer to "secure your PC" for around $500.00. I'm sure many people have been taken by this out of frustration innot being able to have a solution for email support. I still have no solution, as the many people I have spoken to at ATT all tell me they cannot help me with YAHOO mail issues and there seems to be no way to contact anyone connected with YAHOO. Very frustrating. Is the only solution to drop ATT and move to another service provider?

Re: Yahoo Mail Password Reset

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Oct 8, 2012 5:23:31 AM
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Assuming everyone here has an AT&T email account to go along with there yahoo email address.

To correctly maintain your free email accounts make sure that you update your security questions and answers and use an alternate email address for your contact email address. This way when your password no longer works all you need to do is go to att.com (official website) and click on forgot password. Enter your  AT&T email address for your user id and you'll have 2 options, Receive a temporary password via contact email address or Answer Security Questions. Answers to your security questions are case sensitive so make sure that you notate you answers clearly with capital letters when you update your questions and answers.

Assuming everyone here has an AT&T email account to go along with there yahoo email address.

To correctly maintain your free email accounts make sure that you update your security questions and answers and use an alternate email address for your contact email address. This way when your password no longer works all you need to do is go to att.com (official website) and click on forgot password. Enter your  AT&T email address for your user id and you'll have 2 options, Receive a temporary password via contact email address or Answer Security Questions. Answers to your security questions are case sensitive so make sure that you notate you answers clearly with capital letters when you update your questions and answers.

Re: Yahoo Mail Password Reset

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Jan 30, 2013 5:37:02 PM
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I created an ATT Access ID today in an attempt to access my home phone account online.  Right then, I lost contact with two yahoo email accounts that were somehow associated with my ATT DSL email account.  ATT tech support says there is no way that creating the Access ID could have anything to do with my Yahoo accounts.  However, I later determined that both Yahoo accounts were now using the unique password I created for the ATT Access ID.  I've deleted the (apparently evil) ATT Access ID, but I still cannot change the passwords on my Yahoo email accounts.  It's as though ATT hacked them and is blocking me from regaining control.  (Just like the other postings here, when I try to reset the passwords, I get bounced to an ATT website that can't change Yahoo passwords.)  Has anyone found a solution to this mess yet???

I created an ATT Access ID today in an attempt to access my home phone account online.  Right then, I lost contact with two yahoo email accounts that were somehow associated with my ATT DSL email account.  ATT tech support says there is no way that creating the Access ID could have anything to do with my Yahoo accounts.  However, I later determined that both Yahoo accounts were now using the unique password I created for the ATT Access ID.  I've deleted the (apparently evil) ATT Access ID, but I still cannot change the passwords on my Yahoo email accounts.  It's as though ATT hacked them and is blocking me from regaining control.  (Just like the other postings here, when I try to reset the passwords, I get bounced to an ATT website that can't change Yahoo passwords.)  Has anyone found a solution to this mess yet???

Re: Yahoo Mail Password Reset

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Feb 12, 2013 9:46:45 AM
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I am having same problem and spend so many hours to solve this.  I am so angry that I am thinking about quiting AT&T all together. 

I am having same problem and spend so many hours to solve this.  I am so angry that I am thinking about quiting AT&T all together. 

Re: Yahoo Mail Password Reset

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Feb 13, 2013 1:00:53 PM
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Edited by KT99 on Feb 13, 2013 at 1:04:38 PM

Update:  I have now invested over 10 hours in this problem, including several hours on the phone with tech support.  As I mentioned in my previous post, the first ATT tech support person I talked with flatly denied that my Yahoo and ATT (sbcglobal.net) accounts could in any way have been merged.  Only after diagnosing the problem myself, and finding numerous posts on this forum did I conclude that the tech support person was plainly mistaken.  Subsequently, I talked with a different ATT tech support person, who eventually came to understand the problem. (This helpful person was on the Yahoo escalation team.)

 

Unfortunately, after hours on the phone, including time spent screen-sharing, ATT is still unable to solve this problem.  The only solution ATT can offer (and two different people have offered this "solution")  is to disconnect my DSL line and the 5 associated email accounts for my family, then reconnect my DSL (which might take several days), and start everything over from scratch - all new email accounts, etc.  Of course, there is no way I'm shutting down my family's email accounts for several days, so this isn't a feasible solution. 

 

My suggestion to any current ATT DSL customers: 1. If you have Yahoo email accounts, do not provide that information on any ATT account website.  The website gives NO INDICATION that doing so may cause the accounts to be merged.  2. If you have Yahoo email accounts and have already shared that information with ATT, DO NOT CREATE AN ACCESS ID, because that is what triggered the apparently irreversible merger of my accounts.  

 

At this point, ATT has GIVEN UP on trying to unmerge the accounts they merged.  (I don't for a minute believe that there isn't a way to fix this without "nuking" my ATT DSL and email accounts.)

 

THE ONLY PRACTICAL SOLUTION FOR AN ATT DSL CUSTOMER WITH THIS PROBLEM.............IS TO BECOME A FORMER ATT DSL CUSTOMER.  (Then the merging problem can indeed be solved, as described multiple times in this forum.)

Update:  I have now invested over 10 hours in this problem, including several hours on the phone with tech support.  As I mentioned in my previous post, the first ATT tech support person I talked with flatly denied that my Yahoo and ATT (sbcglobal.net) accounts could in any way have been merged.  Only after diagnosing the problem myself, and finding numerous posts on this forum did I conclude that the tech support person was plainly mistaken.  Subsequently, I talked with a different ATT tech support person, who eventually came to understand the problem. (This helpful person was on the Yahoo escalation team.)

 

Unfortunately, after hours on the phone, including time spent screen-sharing, ATT is still unable to solve this problem.  The only solution ATT can offer (and two different people have offered this "solution")  is to disconnect my DSL line and the 5 associated email accounts for my family, then reconnect my DSL (which might take several days), and start everything over from scratch - all new email accounts, etc.  Of course, there is no way I'm shutting down my family's email accounts for several days, so this isn't a feasible solution. 

 

My suggestion to any current ATT DSL customers: 1. If you have Yahoo email accounts, do not provide that information on any ATT account website.  The website gives NO INDICATION that doing so may cause the accounts to be merged.  2. If you have Yahoo email accounts and have already shared that information with ATT, DO NOT CREATE AN ACCESS ID, because that is what triggered the apparently irreversible merger of my accounts.  

 

At this point, ATT has GIVEN UP on trying to unmerge the accounts they merged.  (I don't for a minute believe that there isn't a way to fix this without "nuking" my ATT DSL and email accounts.)

 

THE ONLY PRACTICAL SOLUTION FOR AN ATT DSL CUSTOMER WITH THIS PROBLEM.............IS TO BECOME A FORMER ATT DSL CUSTOMER.  (Then the merging problem can indeed be solved, as described multiple times in this forum.)

Re: Yahoo Mail Password Reset

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Feb 16, 2013 9:02:54 AM
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I have had the same issue and there seems to be no resolution from ATT or Yahoo.  After spending hours trying to find a solution, I called ATT Connectech.  Within minutes it was working after resetting my Yahoo password only to fail again while I was on the phone with him.  He says he sees the issue "all the time" but could not give me a permanent fix.  This is an inherent problem in the ATT system that they apparently cannot fix.  He told me to go to Yahoo and reset my password when it occurs again but this is not a fix since it occurs every 15 minutes, or so.  Our issue is that we have no other choice than to use DSL from ATT since we have no cable access and Direct TV uses ATT DSL services.  Not sure how they get away with charging for a service that does not work but I suppose deregulation allows them to charge for services that do not work since there is no longer any oversight by anyone.

I have had the same issue and there seems to be no resolution from ATT or Yahoo.  After spending hours trying to find a solution, I called ATT Connectech.  Within minutes it was working after resetting my Yahoo password only to fail again while I was on the phone with him.  He says he sees the issue "all the time" but could not give me a permanent fix.  This is an inherent problem in the ATT system that they apparently cannot fix.  He told me to go to Yahoo and reset my password when it occurs again but this is not a fix since it occurs every 15 minutes, or so.  Our issue is that we have no other choice than to use DSL from ATT since we have no cable access and Direct TV uses ATT DSL services.  Not sure how they get away with charging for a service that does not work but I suppose deregulation allows them to charge for services that do not work since there is no longer any oversight by anyone.

Re: Yahoo Mail Password Reset

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Apr 10, 2014 2:51:26 PM
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I also had this experience, gave up, and now feel the need to change my password and the Yahoo mail interface will not allow me to change the password due to the "merger."  Days invested in this and reached the same conclusion.  The fact that AT&T has no posts at all in this thread and that neither Yahoo nor AT&T are willing to do anything to me suggests a collusion to do something illegal, which is called slamming.  They are holding email accounts hostage illegally.

I also had this experience, gave up, and now feel the need to change my password and the Yahoo mail interface will not allow me to change the password due to the "merger."  Days invested in this and reached the same conclusion.  The fact that AT&T has no posts at all in this thread and that neither Yahoo nor AT&T are willing to do anything to me suggests a collusion to do something illegal, which is called slamming.  They are holding email accounts hostage illegally.

Re: Yahoo Mail Password Reset

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Apr 15, 2014 9:00:33 AM
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Hello @Pizzasteve510 Thank you for posting!

 

I'm sorry you're having some problems with your email. Our team can help you with that! Please send a private message by clicking here with your name, phone number and the best time you can be reached.

 

Thanks,

Dmitriy


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Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

Hello @Pizzasteve510 Thank you for posting!

 

I'm sorry you're having some problems with your email. Our team can help you with that! Please send a private message by clicking here with your name, phone number and the best time you can be reached.

 

Thanks,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Yahoo Mail Password Reset

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Jul 31, 2014 10:39:22 AM
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Miracles happen!
Miracles happen!

Miracles happen!

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Miracles happen, and after several hours yesterday, getting bounced between AT&T, who insisted it was a Yahoo problem, and Yahoo who insisted it was an AT&T problem....I finally managed to get to Angel in "Web Assistance" department.
Miracles happen, and after several hours yesterday, getting bounced between AT&T, who insisted it was a Yahoo problem, and Yahoo who insisted it was an AT&T problem....I finally managed to get to Angel in "Web Assistance" department.

Miracles happen, and after several hours yesterday, getti...

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Jul 31, 2014 10:51:25 AM
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Third try... Web Assistance with AT&T is the correct department. Just keep attempting to be cheerful...i managed after 6+ hours to get access to my Yahoo email after having no access for a couple of years. I had gotten my SBC Global ID from one of the other support people and luckily we still had the same phone number so she could verify my account. I had NO idea of what my AT&T ID was as we had gotten rid of cable a couple of years ago. I had to have online chats, email conversations, and 5 hours on the phone with 6 different support people, bUT a real live department is Web Assistance and if you call 1-877-312-5550ext. 4 and ask for the Web Assistance department they can help you...
Third try... Web Assistance with AT&T is the correct department. Just keep attempting to be cheerful...i managed after 6+ hours to get access to my Yahoo email after having no access for a couple of years. I had gotten my SBC Global ID from one of the other support people and luckily we still had the same phone number so she could verify my account. I had NO idea of what my AT&T ID was as we had gotten rid of cable a couple of years ago. I had to have online chats, email conversations, and 5 hours on the phone with 6 different support people, bUT a real live department is Web Assistance and if you call 1-877-312-5550ext. 4 and ask for the Web Assistance department they can help you...

Third try... Web Assistance with AT&T is the correct depa...

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Jan 12, 2015 1:25:38 PM
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I too spent many frustating hours last night trying to resolve the same issue.  The Web Assistance number mentioned in the previous reply 1-877-312-5550ext. 4 was the way

to go. 

 

I found out the problem was that I had two different AT&T log in user names.

I was using the user name associated with att.net /yahoo accounts without success but what I should have done was used the user name I had associated with sbcglobal.net which was an email i had with AT&T before I subscribed to Uverse.

 

After resettting the password for the correct sbcglobal.net user name I was able to log in to my yahoo email with the same password.

 

Thanks everyone for the helpful messages.

I too spent many frustating hours last night trying to resolve the same issue.  The Web Assistance number mentioned in the previous reply 1-877-312-5550ext. 4 was the way

to go. 

 

I found out the problem was that I had two different AT&T log in user names.

I was using the user name associated with att.net /yahoo accounts without success but what I should have done was used the user name I had associated with sbcglobal.net which was an email i had with AT&T before I subscribed to Uverse.

 

After resettting the password for the correct sbcglobal.net user name I was able to log in to my yahoo email with the same password.

 

Thanks everyone for the helpful messages.

Re: Third try... Web Assistance with AT&T is the correct depa...

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