06-06-2013 1:54 PM
Will existing email be saved when the new ATT-Yahoo webmail is implemented? Specifically, will email in the Inbox and Sent Mail that have not been previously moved to folders be saved? If yes, is there a number, size, and/or date limitation?
Solved by: Go to Solution.
06-07-2013 1:25 PM
Hey there jflower_child! The new design is basically a change in the look and feel. You will still have access to your current messages.
Take a look at About our new webmail design where we have answers to many of the questions that folks are having regarding this change.
If you are interested we also have a great video here: The new AT&T Yahoo! webmail that provides an awesome overall navigation tour. The article also provides additional details as to what has changed!
I hope you find this information helpful! ~Delia
06-12-2013 7:25 AM
I just changed to the new ATT-Yahoo Webmail and it appears that I have lost most of what was in my inbox. Everything prior to April 5, 2013 is gone.Can you tell me what to do or what happened to them?
06-12-2013 10:59 PM
after moving to the new webmail I am finding that allot of my email are still in my inbox but I cant open them now. it gives me this message "There appears to be a problem loading the email" when I click on it. Any ideas on when this will be corrected? I have several I need to retrieve but this issue is stopping that.
- edited 06-14-2013 2:06 PM by ATTJulieCS
Hello cwaldensr and 1aw!
Thanks for your feedback.
Please click ATTCustomerCare and send a private message containing your name, email address, contact number and a good time for you to be reached. Also include the browser, the browser version, and your connection type. A manager will contact you within 48 hours of receipt of your message!
06-15-2013 6:07 AM
It seems that you also access your email on an email client application like outlook or smart phone which has the settings to allow you to leave a copy of messages on server and delete from server for specific day you like . If this settings are not set enable it will cause you missing email .
There is no change to your e-mail address or password, or to any of your messages, folders, contacts, or other content.
06-15-2013 6:09 AM
It is due to compatibility issue . New mail format requires you to use Internet explorer version 9 or higher . It would be best to access your email using alternate browser like google chrome or mozilla firefox . Let me know if it works
06-21-2013 1:44 PM
I just wanted to check in and let you know that we received your private message and one of our managers will be reaching out to you shortly.
AT&T Customer Care
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService
01-23-2017 8:48 AM
AT&T Customer Care link takes me a place to put a message in the forum. It DOES NOT connect me with any AT&T tech. Where can I really get help with Yahoo email?
01-23-2017 9:14 AM