Will existing email be saved when the new ATT-Yahoo webmail is implemented?

Will existing email be saved when the new ATT-Yahoo webmail is implemented?

Will existing email be saved when the new ATT-Yahoo webmail is implemented? Specifically, will email in the Inbox and Sent Mail that have not been previously moved to folders be saved? If yes, is there a number, size, and/or date limitation?

Message 1 of 8 (2,220 Views)
Employee
Solution
Accepted by ATTDelia (Employee)
‎09-30-2015 1:39 AM

Re: Will existing email be saved when the new ATT-Yahoo webmail is implemented?

Hey there jflower_child!  The new design is basically a change in the look and feel.  You will still have access to your current messages.

 

Take a look at About our new webmail design where we have answers to many of the questions that folks are having regarding this change.

 

If you are interested we also have a great video here: The new AT&T Yahoo! webmail that provides an awesome overall navigation tour.  The article also provides additional details as to what has changed!

 

I hope you find this information helpful!  Smiley Happy  ~Delia



Rethink Possible

For account specific help, please send a private message to ATTCustomerCare

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 8 (2,150 Views)
Contributor

Re: Will existing email be saved when the new ATT-Yahoo webmail is implemented?

I just changed to the new ATT-Yahoo Webmail and it appears that I have lost most of what was in my inbox. Everything prior to April 5, 2013 is gone.Can you tell me what to do or what happened to them?

Message 3 of 8 (2,014 Views)
Highlighted
1aw
Contributor

Re: Will existing email be saved when the new ATT-Yahoo webmail is implemented?

after moving to the new webmail I am finding that allot of my email are still in my inbox but I cant open them now. it gives me this message "There appears to be a problem loading the email" when I click on it. Any ideas on when this will be corrected? I have several I need to retrieve but this issue is stopping that.

Message 4 of 8 (1,973 Views)
Employee

Re: Will existing email be saved when the new ATT-Yahoo webmail is implemented?

[ Edited ]

Hello cwaldensr and 1aw!

 

Thanks for your feedback. 

 

Please click ATTCustomerCare and send a private message containing your name, email address, contact number and a good time for you to be reached.  Also include the browser, the browser version, and your connection type. A manager will contact you within 48 hours of receipt of your message!

 

~Delia



Rethink Possible

For account specific help, please send a private message to ATTCustomerCare

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 8 (1,882 Views)

Re: Will existing email be saved when the new ATT-Yahoo webmail is implemented?

It seems that you also access your email on an email client application  like outlook  or smart phone  which has the settings to  allow you to leave a copy of messages on server  and delete from server  for specific day you like . If  this settings are not set enable   it will cause you missing email .

 

There is no change to your e-mail address or password, or to any of your messages, folders, contacts, or other content.

Message 6 of 8 (1,838 Views)

Re: Will existing email be saved when the new ATT-Yahoo webmail is implemented?

It is due to compatibility issue . New mail format requires you to use Internet explorer version 9 or higher  . It would be best to access your email  using alternate browser like google chrome or mozilla firefox .  Let me know if it works Smiley Happy

 

Message 7 of 8 (1,837 Views)
Community Support

Re: Will existing email be saved when the new ATT-Yahoo webmail is implemented?

Hi cwaldensr,

 

I just wanted to check in and let you know that we received your private message and one of our managers will be reaching out to you shortly.

 

Thanks!

 

Nicole K.

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button. We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Follow us on: Twitter @ATTCustomerCare • FaceBook AT&T • YouTube AT&T

Message 8 of 8 (1,671 Views)