Why can't I move an email into a folder without going out of my email and then coming back in???

Contributor

Why can't I move an email into a folder without going out of my email and then coming back in???

When I want to move a read email into a folder I have created to store it, why won't it move unless I go out of my email altogether and then come back in and it will move?  But I have to do this with each one.

Message 1 of 5
Community Manager

Re: Why can't I move an email into a folder without going out of my email and then coming back in???

Hello @Cap1 

 

Try just clicking on emails and dragging them to a folder, that works great for me. If you're still having issues, check for any software updates for your browser, Flash and Java plug-ins.

 

Thank you,

Dmitriy


Rethink Possible


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Message 2 of 5
Contributor

ATT.net YAHOO E-mail program

Using the ATT/YAHOO E-mail the "Move" function does not work.

Specifically in hte In-Box -- I will select a number of e-mails by checking the box to the left of the E-mail header.  Then go the Drop Down Menu labeled "MOVE"

Select the appropriate folder -- and click on it.

The messages move to that selected folder.

 

IF I attampt to select and move OTHER e-mails -- using the same process -- NOTHING HAPPENS.

 

Close the Browser and reopen ATT/YAHOO e-mail -- I can move them -- just the forst time.

After that -- same problem.

 

Any ideas or a glitch in their programming?

Message 3 of 5
Contributor

Re: Why can't I move an email into a folder without going out of my email and then coming back in???

If you can move the e-mails by dragging them, then why is there a tab that is supposed to let you select the folder where you want to move the e-mail?  So, in other words, the new e-mail gave you the choice to make an action that doesn't work, while keeping it a secret as to how you actually perform the action.

Message 4 of 5
Community Manager

Re: Why can't I move an email into a folder without going out of my email and then coming back in???

I just tried again and I'm able to move them both ways, by dragging and by using a "Move" button, no issues. I'm using Firefox. I recommend checking for the latest updates for Flash and Java.

 

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

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*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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