- edited 08-31-2015 5:44 AM by ms_unicorn
Where is Live Chat for support? I used to use this all the time and I can no longer seem to get this. Did they remove it? I don't have time to always call and devote all of my attention for an hour to try resolving an issue. This on top of not actually seeing an improvement in my internet speeds after "upgrading" is really making me think about switching providers.....
Solved by: Go to Solution.
- edited 02-04-2016 9:44 AM by ATTDmitriyCM
Click the link below for the live chat function:
Select the appropriate tab if it's not about your internet service.
Look all the way to the right bottom side of the screen. There should be a little blue "Chat Now" button.
Here is a picture to help explain where it is:
04-13-2015 5:48 PM
What are you seeing? Is the button grayed out?
04-13-2015 7:03 PM
- edited 04-14-2015 7:09 AM
I have to assume he is signed on to an att account when trying the live chat, but I asm wondering if you can reach live chat and NOT be logged into an ATT account.
Tempted to try it, to see what happens.
Yup. have to be logged in to get the chat now "button".
Does not show up when NOT logged in, but when present, is blue, not greyed out.
SO, not a clue.
I just got it to work without being logged in, so that apparently has no bearing on it either.
Just thought I'd share.
04-14-2015 10:42 AM
This is the MOST stupid design ever! You guys need to learn basic design and user experience. Consider this as a feedback.
Please keep in mind, this is a customer to customer forum, and most of us, myself included, can't speak for att in any capacity, and are often learning this just as you are.
There are a few att emplyees who read thru here, and provide limited help and advice in an unoffcial capacity on their own time, but to get anything "official" you need to either call customer service, or send a private message to the social media customer care team. (You can get the link from many other threads and posts. I just don't have it handy.)
And to be honest, MY live chat works. Not a clue why yours does not. But when and if you do find out, please let us know how you resolved it, so others can be helped in the future.
04-18-2015 12:57 PM
Thank you everyone for the replies. To resolve the issue, I had to totally reset my browser by removing all of Google Chrome's AppData files and reset up my Google Chrome to actually get chat to show up. I do realize this is not AT&T support, but if the community shows dissatisfaction with how things are, one would hope they would make some change. Again, thank you everyone for your responses.
04-19-2015 3:29 PM
Thank you for letting us know how you got the chat working. Weather you know it or not, you helped other customers with your information.
04-19-2015 3:32 PM
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