03-30-2013 10:51 AM
I own a business & the business software uses an SMTP outbound email service to function. The software worked flawlessly until I changed from DSL to U-Verse. Does anyone have any answers for this problem. The technician for the business software has double checked everything on their end & all settings are correct. He felt it was the blocked SMTP issue. I am inclined to agree since things have not been a problem until the new service was set up from ATT.
Solved by: Go to Solution.
03-30-2013 11:03 AM
You are correct, the U-verse gateway by default blocks the SMTP filter. I was able to pull up your account and I can remove the block. It just takes a minute or two. Would you mind waiting 1-2 minutes and then let me know if this helps? Thanks in advance.
03-30-2013 2:32 PM
I am not at the business right now. I normally would not be there again until Monday. I could let you know then or go back on in tomorrow & check it & let you know. Thank you so very much.
03-30-2013 3:42 PM
No problem! Whenever is the most convenient for you. You don't have to verify right away if it's too much of a hassle. Our team is on standby throughout the day to help our customers.
04-01-2013 4:58 PM
When was the smtp filter removed. If it was done early today or yesterday, no it did not help. I checked it last at about 3:00 PM today.
04-01-2013 5:11 PM
lajemo, I am sorry this issue is still not resolved. I have sent you a private message to look into this further. You can read it by clicking your name at the top right and then going to "Inbox & Activity."
04-02-2013 11:49 AM
After further investigation, it appears the issue where there is no option to enable an SSL connection is becoming a bigger problem than I thought. Most email servers are migrating towards requiring an SSL connection. Although there are some workarounds, they do not appear to be simple.
Let us know if you have any further issues, and we will do our best to help.
04-02-2013 12:10 PM
I opened a gmail account & use the settings but they require SSL Encryption as well & doesn't seem to be working either. Any other suggestions
04-02-2013 12:33 PM
Sadly, I was not able to find too many other alternatives that were easy to do.
Here's an article where you can see the common settings for most providers.
Other than that, hopefully you received my email to you, and it includes a few workarounds to the SSL connection issue.