08-05-2010 4:25 PM
It appears my Yahoo email account has been hacked. When I went in to change the password, it told me I had to change it via my merged AT&T account. Well, I haven't had AT&T for a couple of years and never unmerged that account from Yahoo after I left, apparently. When I try to go in with my former AT&T account, I initially get in and it says:
"We're sorry, the AT&T sevice you are attempting to access is not available using the login information you provided.
To continue, please select the login button for one of the services below."
I then get sent to the initial login for the AT&T account manager, but I can't login because I haven't been with AT&T for at least a year to 2 years. I'm not sure what to do. I don't want to abandon my Yahoo account because I have too many things associated with it.
I'd appreciate any help you could give me.
Solved by: Go to Solution.
07-27-2012 9:07 PM
I tried your steps however it did not work for my account. Do you have any other ideas? I do not have a subaccount. I deleted my account twice now and still yahoo keeps thinking that my account is still active and merged.
11-02-2012 7:26 AM - edited 11-02-2012 7:28 AM
I had a similar problem -- long time DSL customer w/merged Yahoo ID, canceled DSL service and accounts wouldn't "unmerge".
I tried using recommended method above -- i.e. deleting email@example.com email from AT&T profile; after doing this, logging into my Yahoo account brought be to the "Unmerge" page explaining what would happen to my free Yahoo ID after I clicked the "unmerge" button. Great, right? BUT ... that kept giving me an error ("cannot process your request at this time"), I couldn't get past that "unmerge" page, and I was locked out of my email! Couldn't get my email anywhere (phone, computer, etc.). Aaargh!
After 1.5 hours of frustrating convo with AT&T "tech help" (including "Tier 2" tech support), being told "we can't help", "not our problem", "so you want to change your password?", I sent a private message to one of the Community Managers (ATTAlexCM) on these forums (http://forums.att.com/t5/user/viewprofilepage/user-id/318276) ... supposedly ATTAlexCM had helped another user with a "stuck" unmerge. This was last Friday (Oct 26), right before Hurricane Sandy was going to hit the East Coast. I figured I didn't have a prayer of getting this resolved anytime soon. Boy was I wrong!
I got a PM from another AT&T Community Manager on Saturday morning telling me I had been referred to someone else and they would call me (Yeah, right! I was thinking). They called me on Sunday night (twice!) in the middle of the hurricane -- twice! (I guess AT&T tech support is in Texas). Then I got a follow up call Monday and another call on Tuesday; on Tuesday I was told it should be resolved by Wednesday (10/31) -- and it was! I got another call on Wednesday afternoon and was told Yahoo had "unstuck" the "unmerge", haha. Lo and behold when I tried to log in again to Yahoo I got the same "Unmerge" page with the "Unmerge" button; this time it worked! My Yahoo account had been freed!
Posting this for anyone having problem with "unmerging" going forward. Don't let AT&T customer "support" tell you this "can't be done" or "this isn't our problem." This is a *known* issue with a *known* fix -- AT&T knows who to contact at Yahoo to get this resolved. You just have to find the right person to help you!
Oh and a big SHOUT OUT and KUDOS and THANKS to those at AT&T that did help me -- thanks guys!
11-16-2012 10:25 AM - edited 11-16-2012 10:26 AM
Ya know, I've wo-ndered for years why AT&T bought Yahoo in the first place.
12-13-2012 7:15 AM
I am having the same issue. I cannot unmerge my accounts and there is no delete e-mail link next to my snet.net e-mail. I need help with this!! AT&T on the phone has not been able to provide any answers.
12-13-2012 7:20 AM
I am having the same problem that many people on these boards are having. I am trying to unmerge my yahoo mail account from my old snet.net account. I have had my yahoo account for many years before I signed up for SBC DSL service. I have moved and cancelled my SBC DSL in 2008, but my accounts are still linked. I am now trying to unmerge them and am not having any luck. The solution that everyone has given
(http://www.att.com/esupport/article.jsp?sid=KB400610&cv=804,749,1001,902,102,8001~804&ct=&source=ema... does not work, because I do not have the "delete e-mail" option next to my snet.net address. All I have is "check e-mail." I have done the live chat with AT&T and was also on the phone last night for over an hour with two different customer service agents who were no help. It should not be this difficult. I just want the AT&T portion deleted as I no longer pay for or have DSL service.
Someone please help!
12-18-2012 5:20 PM
How did you send a private message? I just tried to do that and I got an error saying The user ATTAlexCM does not have Private Messages enabled.
Or is there somewhere else I can post to try and get a response?
I have the same problem and have been bounced around 8+ times always being told this isn't our problem.
12-20-2012 11:44 AM
01-12-2013 1:12 AM
When you get to "DELETE EMAIL" does it literally delete all your email? When I go back in to yahoo is my mail still there?
01-12-2013 1:39 AM
I cannot get my att.net or att.com user name. I can only login with my sbcglobal.net user id. When I select delete email after logging in with sbcglobal.net, will I lose all of my sbcglobal.net email?
01-13-2013 2:52 PM
That ONLY works if your ATT account is still active. I moved to an area that didn't offer ATT Uverse and it deactivated my login once I cancelled my account which I cannot do now!
01-13-2013 2:56 PM
Please help me!! I deleted the sbcglobal.net email address off of my Yahoo profile but I never got a "do you want to unmerge?" PLEASE HELP is there a link somewhere I can go to that will give me that option?
01-13-2013 2:59 PM
When I try to go to att.com to login with my information I get this error message.
Your account is inactive. You will not be able to reset the password with your account in this status.
01-17-2013 5:00 PM
I am getting the same message for no reason. I was able to access my yahoo mail fine earlier today, and now I can do nothing. My e-mail was hacked a couple of days ago, and it was nearly impossible to change my password. I was finally successful last night after jumoing through many hoops. Like I said, it seemed to be okay until this afternoon. How am I suppose to reactivate my account?
01-26-2013 10:39 AM
How did you get to level 2 support? Everytime I call they are useless and have no idea how to fix my problem.
01-29-2013 12:04 AM
does anyone know if, after the accounts have been unmerged, the user still has the same yahoo id/email address and if all their content, i.e. email messages, still reside on the yahoo email account? i think so, but please confirm. thanks.
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