Unmerging Yahoo & AT&T email accounts

Contributor

Unmerging Yahoo & AT&T email accounts

It appears my Yahoo email account has been hacked. When I went in to change the password, it told me I had to change it via my merged AT&T account. Well, I haven't had AT&T for a couple of years and never unmerged that account from Yahoo after I left, apparently. When I try to go in with my former AT&T account, I initially get in and it says:

 

"We're sorry, the AT&T sevice you are attempting to access is not available using the login information you provided.
To continue, please select the login button for one of the services below."

 

I then get sent to the initial login for the AT&T account manager, but I can't login because I haven't been with AT&T for at least a year to 2 years. I'm not sure what to do. I don't want to abandon my Yahoo account because I have too many things associated with it.

 

I'd appreciate any help you could give me.

Message 1 of 81 (108,967 Views)
Voyager

Re: Unmerging Yahoo & AT&T email accounts

[ Edited ]

Did your issue get resolved ? I am having the same problem. We discontinued the ATT DSl account years ago. And I lost access to my yahoo account last week.  ATT support person is saying they cann't help me because I am nolonger their customer.

Message 31 of 81 (11,695 Views)

Re: Unmerging Yahoo & AT&T email accounts

I've been talking to AT&T and Yahoo for 2 days and they can't agree on how to unmerge my yahoo email with my ATT account (an old SBCGLOBAL account). I'm tired of the "it's the other guy who has to fix it".

 

How do you reach a "level 2" or knowledgeable person at ATT?

 

Is there a way to unmerge it myself?

Message 32 of 81 (11,621 Views)
Highlighted

Re: Unmerging Yahoo & AT&T email accounts

[ Edited ]

Sadly the delete account solution no longer works.  It must have been too helpful so ATT removed the Delete Account option from the Profile page.

 

Shouldn't there be something illegal about them merging my yahoo account to my att.net account in the first place?  Idon't remember giving any explicit approval or okay to do so.  If ATT ever has to repay customers for all the time they've wasted trying to get help with phone, internet and wireless support, tehy will be out of business the next day.

Message 33 of 81 (11,597 Views)
Contributor

Re: Unmerging Yahoo & AT&T email accounts

I tried this and was able to delete my .att account, but yahoo still recognizes it as merged.  I signed out and closed my browser and everything but it still doesn't seem to be updating.  Any thoughts?

Message 34 of 81 (11,583 Views)
Contributor

Re: Unmerging Yahoo & AT&T email accounts

I found out what happened to Alex: http://forums.att.com/t5/Email-Internet-Security/Unmerging-Yahoo-amp-AT-amp-T-email-accounts/td-p/20....  Apparently he moved to a different role, but someone else is taking over for him.  I'm going to try private messaging her and see if that turns out to be helpful.  Fingers crossed!

Message 35 of 81 (11,584 Views)
Contributor

Re: Unmerging Yahoo & AT&T email accounts

To answer your question in short, yes your yahoo id will remain the same and your sbcglobal e-mails will remain in your yahoo id.

...now as far as my dilemma. I should not have unmerged my accounts. Beware, once you unmerge there is NO turning back. I have been trying to figure out how I can get my sbcglobal account back as many contacts know me by this e-mail. I wasn't aware that unmerging meant losing your sbcglobal account. Be aware of this as there is NO turning back. And if you do find a solution to remerge the sbcglobal account, please please please let me know!
Message 36 of 81 (11,572 Views)
Contributor

Re: Unmerging Yahoo & AT&T email accounts

Any luck on a new contact for fixing the unmerging problem?

Message 37 of 81 (11,426 Views)
Tutor

Re: Unmerging Yahoo & AT&T email accounts

I just completed a move from Comcast to here and realized that as competition heats up home ISP accounts will be in-and-out of existence. Your SBCGlobal account does not exist if you are not a subscriber to its service. I changed addresses for EVERYthing I want to keep coming from the Comcast to a more permanent Hotmail account. Now, no matter who provides my home internet connection, my reliance on their email will be minimal; used, really, mainly for "throwaway" communications. (I got the Hotmail account in the middle 1990s, when it was owned and operated by Hotmail, years before Microsoft bought it, so I am probably lucky in that regard.) Based on some contacts of mine, there are apparently still some decent free email accounts still out there. Several years ago I tried to open a second Hotmail account for my students to use and it seemed as though Microsoft has many barriers to opening a free Hotmail account. Since they've moved even Hotmail to an Outlook Mail server, maybe they have or will soon become more inviting for those seeking to sign up. My all-time back-up (which will keep emails stored on my computer forever, long after I have left the provider or the provider has left me) is Thunderbird (Mozilla). I have it copy files from Hotmail, my college's email, and "Home," the name I have given to whatever company is my hope internet service provider. I also have, in addition to the new ATT.net account, a GMail and Yahoo account, neither of which I have set up in Thunderbird. (The real reason I am in this section now is I really want to be able to have both Yahoo and ATT open separately, but after a few minutes ATT announces it will un-log me into Yahoo Mail AND close the whole window! — But I'll look for or start a thread on this issue.)

The short point: do not get dependent on ANY email service, and especially not on the one supplied by your ISP.
Message 38 of 81 (11,260 Views)
Voyager

Re: Unmerging Yahoo & AT&T email accounts

I just unmerged my account and it worked as promised in this article:

 

http://www.att.com/esupport/article.jsp?sid=KB418183#fbid=uYLuWdIg4Da

Message 39 of 81 (11,150 Views)
Contributor

Re: Unmerging Yahoo & AT&T email accounts

[ Edited ]

I am also facing the same issues over unmerging the mail security...What are the other alternatives method to debug it? So I can fix it my best level..I am also checking some {commercial link removed}

Message 40 of 81 (10,681 Views)
Contributor

Re: Unmerging Yahoo & AT&T email accounts

The accepted solution didn't work for me because there was no Delete Email link and the Delete Account link didn't seem to do anything. After many calls, I finally got routed to

 

Web Assistance Center

877-267-2988

 

And, after some verification, checking with a manager etc... viola! They deleted my sbcglobal.net email and I re-logged in to pure Yahoo!

Message 41 of 81 (10,304 Views)
Contributor

Re: Unmerging Yahoo & AT&T email accounts

Having the same exact problem. I can't unmerge the emails because I can't login to my sbcglobal.net email which says is "inactive".  Catch 22 and stuck. I have called so many different departments even have been referred to billing where I was waiting for 1 hour to speak with someone only to be told they can't help me without an account number (which I don't have since I cancelled the service 6 years ago!!)

 

Anybody able to unmerge your yahoo and AT&T emails even if your AT&T email is in the INACTIVE state?!?

Message 42 of 81 (10,015 Views)
Contributor

Re: Unmerging Yahoo & AT&T email accounts

Wendybo...did you ever solve your problem? I have the same exact problem. Thanks
Message 43 of 81 (10,015 Views)
Contributor

Re: Unmerging Yahoo & AT&T email accounts

[ Edited ]

Hi -

 

Was able to get this unlinked by calling this number 877-*** -  It is a Uverse department, but they figured it out for me and helped me out - called me back 5 days later to solve it. Awesome.

 

[Edited to comply with Guidelines]

Message 44 of 81 (9,973 Views)
Mentor

Re: Unmerging Yahoo & AT&T email accounts

Did these problems with linkage and unlinkage arise because users did something to intentionally link their ATT and Yahoo email accounts or is this something that "just happens" when a user has both an ATT email account and a Yahoo email account?
Message 45 of 81 (9,908 Views)
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