08-05-2010 4:25 PM
It appears my Yahoo email account has been hacked. When I went in to change the password, it told me I had to change it via my merged AT&T account. Well, I haven't had AT&T for a couple of years and never unmerged that account from Yahoo after I left, apparently. When I try to go in with my former AT&T account, I initially get in and it says:
"We're sorry, the AT&T sevice you are attempting to access is not available using the login information you provided.
To continue, please select the login button for one of the services below."
I then get sent to the initial login for the AT&T account manager, but I can't login because I haven't been with AT&T for at least a year to 2 years. I'm not sure what to do. I don't want to abandon my Yahoo account because I have too many things associated with it.
I'd appreciate any help you could give me.
Solved! Go to Solution.
07-27-2012 9:07 PM
I tried your steps however it did not work for my account. Do you have any other ideas? I do not have a subaccount. I deleted my account twice now and still yahoo keeps thinking that my account is still active and merged.
11-02-2012 7:26 AM - edited 11-02-2012 7:28 AM
I had a similar problem -- long time DSL customer w/merged Yahoo ID, canceled DSL service and accounts wouldn't "unmerge".
I tried using recommended method above -- i.e. deleting firstname.lastname@example.org email from AT&T profile; after doing this, logging into my Yahoo account brought be to the "Unmerge" page explaining what would happen to my free Yahoo ID after I clicked the "unmerge" button. Great, right? BUT ... that kept giving me an error ("cannot process your request at this time"), I couldn't get past that "unmerge" page, and I was locked out of my email! Couldn't get my email anywhere (phone, computer, etc.). Aaargh!
After 1.5 hours of frustrating convo with AT&T "tech help" (including "Tier 2" tech support), being told "we can't help", "not our problem", "so you want to change your password?", I sent a private message to one of the Community Managers (ATTAlexCM) on these forums (http://forums.att.com/t5/user/viewprofilepage/user-id/318276) ... supposedly ATTAlexCM had helped another user with a "stuck" unmerge. This was last Friday (Oct 26), right before Hurricane Sandy was going to hit the East Coast. I figured I didn't have a prayer of getting this resolved anytime soon. Boy was I wrong!
I got a PM from another AT&T Community Manager on Saturday morning telling me I had been referred to someone else and they would call me (Yeah, right! I was thinking). They called me on Sunday night (twice!) in the middle of the hurricane -- twice! (I guess AT&T tech support is in Texas). Then I got a follow up call Monday and another call on Tuesday; on Tuesday I was told it should be resolved by Wednesday (10/31) -- and it was! I got another call on Wednesday afternoon and was told Yahoo had "unstuck" the "unmerge", haha. Lo and behold when I tried to log in again to Yahoo I got the same "Unmerge" page with the "Unmerge" button; this time it worked! My Yahoo account had been freed!
Posting this for anyone having problem with "unmerging" going forward. Don't let AT&T customer "support" tell you this "can't be done" or "this isn't our problem." This is a *known* issue with a *known* fix -- AT&T knows who to contact at Yahoo to get this resolved. You just have to find the right person to help you!
Oh and a big SHOUT OUT and KUDOS and THANKS to those at AT&T that did help me -- thanks guys!
11-16-2012 10:25 AM - edited 11-16-2012 10:26 AM
Ya know, I've wo-ndered for years why AT&T bought Yahoo in the first place.
12-13-2012 7:15 AM
I am having the same issue. I cannot unmerge my accounts and there is no delete e-mail link next to my snet.net e-mail. I need help with this!! AT&T on the phone has not been able to provide any answers.
12-13-2012 7:20 AM
I am having the same problem that many people on these boards are having. I am trying to unmerge my yahoo mail account from my old snet.net account. I have had my yahoo account for many years before I signed up for SBC DSL service. I have moved and cancelled my SBC DSL in 2008, but my accounts are still linked. I am now trying to unmerge them and am not having any luck. The solution that everyone has given
(http://www.att.com/esupport/article.jsp?sid=KB400610&cv=804,749,1001,902,102,8001~804&ct=&source=ema... does not work, because I do not have the "delete e-mail" option next to my snet.net address. All I have is "check e-mail." I have done the live chat with AT&T and was also on the phone last night for over an hour with two different customer service agents who were no help. It should not be this difficult. I just want the AT&T portion deleted as I no longer pay for or have DSL service.
Someone please help!
12-18-2012 5:20 PM
How did you send a private message? I just tried to do that and I got an error saying The user ATTAlexCM does not have Private Messages enabled.
Or is there somewhere else I can post to try and get a response?
I have the same problem and have been bounced around 8+ times always being told this isn't our problem.
12-20-2012 11:44 AM
01-12-2013 1:12 AM
When you get to "DELETE EMAIL" does it literally delete all your email? When I go back in to yahoo is my mail still there?
01-12-2013 1:39 AM
I cannot get my att.net or att.com user name. I can only login with my sbcglobal.net user id. When I select delete email after logging in with sbcglobal.net, will I lose all of my sbcglobal.net email?
01-13-2013 2:52 PM
That ONLY works if your ATT account is still active. I moved to an area that didn't offer ATT Uverse and it deactivated my login once I cancelled my account which I cannot do now!
01-13-2013 2:56 PM
Please help me!! I deleted the sbcglobal.net email address off of my Yahoo profile but I never got a "do you want to unmerge?" PLEASE HELP is there a link somewhere I can go to that will give me that option?
01-13-2013 2:59 PM
When I try to go to att.com to login with my information I get this error message.
Your account is inactive. You will not be able to reset the password with your account in this status.
01-17-2013 5:00 PM
I am getting the same message for no reason. I was able to access my yahoo mail fine earlier today, and now I can do nothing. My e-mail was hacked a couple of days ago, and it was nearly impossible to change my password. I was finally successful last night after jumoing through many hoops. Like I said, it seemed to be okay until this afternoon. How am I suppose to reactivate my account?
01-26-2013 10:39 AM
How did you get to level 2 support? Everytime I call they are useless and have no idea how to fix my problem.
01-29-2013 12:04 AM
does anyone know if, after the accounts have been unmerged, the user still has the same yahoo id/email address and if all their content, i.e. email messages, still reside on the yahoo email account? i think so, but please confirm. thanks.
Having trouble with your email? Need to change your password? Has your email been hacked? Check out the links below for help! Don't Forget To Search The Forums - your question may have been answered already!
Service acting up? Click here to troubleshoot now!
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!