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Unable to send or receive emails with yahoo

Tutor

Unable to send or receive emails with yahoo

I have yahoo email and am unable to send or receive emails.  When I try to send an email, I get the following notice<"unable to send email".  Help!!! Please

 

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Message 1 of 7
Administrator

Re: Unable to send or receive emails with yahoo

Hi @docrob!


It is problematic when dealing with issues sending or receiving email. Can you please tell me if you still have your email merged with Yahoo? Any additional information you can provide would be of great help! Have a wonderful day!


Jenn, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 7
Tutor

Re: Unable to send or receive emails with yahoo

My email was originally with Bellsouth, then AT+T took that over, then
Yahoo took that over, now "Oath" took that over. I never changed anything,
all these companies just took over. So, I don't really know how to answer
your question. When I had this problem, and tried EVERYTHING (except
deleting my account) that was in the various help sections, my internet
provider suggested that I forward my bellsouth mail to my gmail account
which I did. Even that didn't work for a couple of days. Finally, I got a
couple of emails forwarded, then more and finally, as of yesterday evening,
my bellsouth email started to appear. I have no idea what happened and
whether there are any important emails now lost and I was without any of my
email for 4 days.and had to start telling people to use my gmail account.
Since I don't have any idea what happened, and whether this could happen
again, I am really afraid. I have lots of important emails, photos, and
records saved to that account and it would be a tremendous amount of work
to have to worry about this. I have a chronic illness and I just don't
have the energy to try to do this.

Do you have any idea how this could have happened? Do you have any
suggestions? I have never had a problem like this before. Any help would
be greatly appreciated!

Robin
Message 3 of 7
Administrator

Re: Re: Unable to send or receive emails with yahoo

Hello @docrob!


I definitely understand where you are coming from. I would like to provide our eSupport article on how to unmerge your email account from Yahoo. This also includes information of what a merged email account is, what to do if you have subaccounts, and much more! Hope this helps! Have an amazing weekend!


Jenn, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 7
Tutor

Re: Re: Unable to send or receive emails with yahoo

Jenn;  Why would I need to "unmerge" my account from Yahoo?  How would this be related to the problem I had accessing my emails?
Message 5 of 7
Administrator
Solution
Accepted by Administrator (Administrator)
Accepted by ATTDanW
‎06-22-2018 10:19 AM

Re: Re: Re: Unable to send or receive emails with yahoo

Hello @docrob!


Thank you for your response. Yahoo and AT&T are no longer affiliated, so in order to eliminate issues with your Bellsouth account, you will need to unmerge the two accounts as we no longer support Yahoo. For more information regarding unsupported email, please click here. Have a great day!


Jenn, AT&T Community Specialist 


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 6 of 7
Contributor

Re: Re: Re: Unable to send or receive emails with yahoo

I have been using Windows Live email for years. All of a sudden this past week, I am not receiving any emails (including read, unread and sent emails) at all when I click on the Windows live email icon.

 

Like docrob (listed above) I started with Bellsouth, then AT&T took over and then Yahoo.  I never changed anything. 

 

I am able to go to my yahoo account and see the emails there. What must I do to start downloading all my emails again (read, uread and sent). Thank you

Kathleen

Message 7 of 7
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