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Unable to send or receive email


Unable to send or receive email

I have an old inactive email that was likely suspended. I signed into the account ten days ago and added it to the app on my phone however the account is still unable to send or receive mail. This is a big problem since I've given the email as an initial business contact and potential clients are not able to contact me yet.

Message 1 of 2
Accepted by Administrator (Administrator)
Accepted by davidbk
‎11-07-2018 8:32 AM

Re: Unable to send or receive email

Hey @Newbiz,


Let us help!


Were you able to sign in to the old email via att.net? You may also try resetting your password. Additionally, we wrote a post with Email, Mail Client, Website & Features Troubleshooting steps.


Let us know if this helped!


Rury, AT&T Community Specialist

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