Unable to send or receive email

[Newbiz]

I have an old inactive email that was likely suspended. I signed into the account ten days ago and added it to the app on my phone however the account is still unable to send or receive mail. This is a big problem since I've given the email as an initial business contact and potential clients are not able to contact me yet.

[ATTCares · Accepted solution]

Hey @Newbiz,

Let us help!

Were you able to sign in to the old email via att.net? You may also try resetting your password. Additionally, we wrote a post with Email, Mail Client, Website & Features Troubleshooting steps.

Let us know if this helped!

Rury, AT&T Community Specialist