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catskites's profile

Teacher

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21 Messages

Tuesday, December 4th, 2012 4:10 PM

Turn OFF Spamguard

I want Spamguard OFF ... I have excellent junk mail/spam filters on my personal computer. Due to the unwanted Ads (why do I have ads if I pay a monthly bill?), I rarely use internet mail. I had turned off Spamguard because of too many false positives.

 

I recently received an e-mail from a business contact that referenced an e-mail I did not receive. I checked my spam and junk folders and finally logged in to web-mail. WOW! Over 100 spam messages ... that I never got ... including 5-6 that were "real". Since i rarely use it, who knows how many other false positives have been deleted!

 

I can find all kinds of documentation on turning ON spamguard, but how do I turn it OFF? 

 

When I go to options and Spam, the box next to "Control SpamGuard" is UNchecked, but it still filters my mail. 

 

I have imported my contacts, but i see nowhere that I can have SpamGuard ignore mail from my contacts. 

 

Please help me solve this. I missed a sale today because SpamGuard caught a "real" e-mail. Smiley Mad

 

Contributor

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1 Message

9 years ago

I have the same problem. I've gone 3 days with NO spam! (Odd problem, I know, but still unnatural)   Where is the 'options' link? 

 

I WILL CHOOSE WHICH EMAILS ARE SPAM AND WHICH AREN'T!

 

I do not need ATT to 'think' and 'assume' for me. There have been many emails sent to me that I've never received, figuring that they have been filtered by ATT before sending to my inbox. How can this be fixed on my end? How can I get EVERY EMAIL that is sent to my address?

 

Thanks

Teacher

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17 Messages

8 years ago

New issue.  SPAMguard is on again - and this time, there's no way to turn it off!  I tried looking all around the email web page to turn it off, but can't find anything.  I even went to the old email format and tried what was posted above, but there is simply no way to turn it off.  This is probably related to the stupidity with the mail forwarding that I posted about before.

 

The same "update" to the web page probably borked the SPAM thing.

Contributor

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3 Messages

8 years ago

The above (and very old and outdated) instructions for turning off the SPAM filter need to be removed, replaced and updated. They no longer work. The word OPTIONS appears nowhere on the page, and assuming that the little gear wheel in the upper right is the options button, clicking it produces a drop down menu with NO selection to reset filters, control spamguard, empty spam folder, or anything related to spam. How do we now turn this feature off? I don't need AT&T and think for me. I'm perfectly cabable of producing my own self-induced thoughts, and I don't care if AT&T likes those thoughts or not.

 

Teacher

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17 Messages

8 years ago

I am NOT letting this thread sink into obscurity!!!

Teacher

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11 Messages

8 years ago

This is getting more than a little frustrating. Agree with recent posters: the 'answers' to this old, yet continuing, problem are incorrect. And it appears the issue is being ignored.

I've tried the 'create a filter forwarding all email with an @ in the From line to my inbox' approach, but, month after month, I have to go to the AT&T online site and manually move the contents of the Spam folder as this filter apparently is simply ignored.

I don't want to add the senders to my contact list, manually or automatically. I don't use AT&T / Yahoo / whatever online at all. My email client downloads periodically and has perfectly effective spam filtering. Yet, time and again, valid email is being flagged by AT&T (and/or, I believe, McAfee) as spam, and gets missed - an embarrassment to my professional and private correspondence.

 

I want spamguard completely, permanently off. How is this done?

Contributor

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2 Messages

8 years ago

Same here...  Please reinstate the option to just turn SPAM filtering off.

 

Thanks.

Professor

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3.9K Messages

8 years ago

My understanding is, to protect users from spamming, SPAMGUARD is part of the e-mail servers base code now, and can't be turned off.

I know folks don't want to do it, but as far as I know, the only way to bypass spamguard is to download the raw data off the e-mail server using IMAP protocall and use your pcs mail program to process it.

If you want to send feedback about getting the e-mail code altered to disallow spamguard, i'd recomend sending a private message to the customer care team. They cross over to ALL ATT departments, and also handle complaints, recomendations, and so on.

Pick one of there care team links (any will work) and send a message with your name, account, phone, contact email, best time to connect with you, and a message with your needs. Give them a couple days or so to get back with you, and I hope they can help.

 

U-verse problems, ATTU-verseCare.
Cellular Problems, ATTMobilityCare.
Billing/other problems ATTCustomerCare
Please mark replies as solutions if it fixed your problem. This helps other members find answers quickly.

 

Good luck

Contributor

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2 Messages

7 years ago

Thye don't listen....

Tutor

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2 Messages

7 years ago

The worst part is switching it without notice, really irresponsible.

How much mail was lost forever by customers who had now idea what was happening?

I figure I lost several months of 'spam' before I discovered what was going on.

Really shabby.

Expert

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15K Messages

7 years ago

As @rascal614 says above they don't listen!

 

@Tigereyze209

What you are suggesting is just a waste of time.  I sent a private message February 5 to @ATTHelpForums about this problem (and even referenced this thread) and all I got was one of those standard "We hate to see you disappointed by us!" replies plus asking for my account, etc. info. from some so called "AT&T Community Specialist" in India.  I replied with the requested info and never heard anything from him again.

 

Do you think sending a message to @ATTU-verseCare would produce any different result?  I don't intend to switch to IMAP. 

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