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The infamous Bellsouth.net Email - Help, Questions and Answers

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The infamous Bellsouth.net Email - Help, Questions and Answers

 
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Troubleshooting Bellsouth & SBCglobal Email Addresses

 

 

We understand many of our past and current members still use their bellsouth, sbcglobal, and legacy email address. We have seen a few posts and increased # of searches related to the emails.

 

We wanted to share some information that will help you address trouble you may be having with your account.

 

Maintenance Announcement

Due to maintenance to upgrade the legacy IMAP host to a modernized IMAP infrastructure, some customers may get an SSL Certificate mismatch error within their e-mail client or mobile device

  • Accept the mismatch to update the SSL certificate for the e-mail to work as normal.
  • If there is no option to accept the certificate, remove the e-mail account and set it up again.
  • For older Android devices without auto setup change the following settings. 
Incoming Mail Server (IMAP)
  • Server - imap.mail.att.net
  • Port - 993
  • Requires SSL – Yes
Outgoing Mail Server (SMTP)
  • Server - smtp.mail.att.net
  • Port - 465 or 587
  • Requires SSL - Yes
  • Requires authentication - Yes
  • Your sign in info:

E-mail address - Your full e-mail address (name@domain.com)

Password - Your account's password

Requires authentication - Yes

 

Can’t sign in or Forgotten Password:

If you have a current AT&T internet account that is tied to your email, you can change or reset your password by performing the following:

  1. sign in to your AT&T account.
  2. Select Profile > myAT&T sign in Password.
  3. Enter and save your password information.


If you have a free email account, you can reset the password at our email reset page.

  1. Go to Forgot Password page.
  2. Enter your User Name/ email address.
  3. Enter your Last Name.
  4. Follow the prompts.

If you are unable to change your password using the steps above, please chat with us.

 

Note: If the last name on record does not match, the password reset option may not work. If you have an old billing statement, please verify what name you used.


Bellsouth.net and SBCGlobal.net sign in Issues

Mailbox Woes
If you are using a client like Outlook, Thunderbird, or Apple Mail, make sure to use the IMAP settings to access your email.


Settings:

Incoming Mail Server: imap.mail.att.net
Outgoing Mail Server: smtp.mail.att.net

If you need more information your client settings? Visit our Update Email Server Settings link.


Email Will Not Sync? - Disabling  the firewall may resolve this.. - varies by device, browser, and virus protection software. Please check your owners manual to perform this. This to only be done if trying to connect with a client. Before attempting this, make sure you can sign into webmail. We recommend this as a last resort.

 

ChrisZ, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 9 of 69
Tutor

Bellsouth.net sign in

I am unable to sign in to my bellsouth.net account all of a sudden. It says the email and password you entered don't match. I don't understand why I all of a sudden was asked to enter my password. I stay signed in. My phone and iPad don't ask for my password, but the only emails I am receiving are new passwords. The new passwords are not working. I called AT&T and they could not help.

Message 1 of 69
Tutor

Re: Bellsouth.net sign in

We found our password and were able to sign in to our mail.

Message 2 of 69
Contributor

Re: Bellsouth.net sign in

I have been bellsouth.net and have been hit with hacht and I need to change my bellsouth.net password. I am trying to change it but the change password platform sends me to AT&T and I no longer have an active AT&T account. I also don't think they support it anymore.  what can I do? who would support it.. 

Message 3 of 69
Administrator

Re: Bellsouth.net sign in

Sorry to read of the trouble you are having with your email. Because this is a free account, you will need to contact our Digital Assistance Center. You will find their information in our Email Sign in Woes article. 

 

-ATTU-verseCare


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 69
Contributor

Re: Bellsouth.net sign in

cannot access email with my password   my account is [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

 

Message 5 of 69
Contributor

Re: Bellsouth.net sign in

I cannot get into my E Mail or into Genes Page

 

Message 6 of 69
Contributor

Re: Bellsouth.net sign in

How do I cancel my ATT account and can I get my money back that I already paid?

 

Message 7 of 69
Contributor

Re: Bellsouth.net sign in

I have a n email ***@bellsouth.net. I can not sign in to it. I need my emails from July - August 2017. Please help me.

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Message 8 of 69
Community Support
Solution
Accepted by topic author Community Support
Accepted by ATTU-verseCare
‎08-09-2017 11:43 AM

Re: The infamous Bellsouth.net Email - Troubleshooting and Answers

I have been seeing a few concerns related to bellsouth or sbcglobal email. Above are some troubleshooting steps that should help you address most issues. If you have any extra feedback or tips, I invite you to post them!

 

ChrisZ, AT&T Community Manager

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 10 of 69
Contributor

Re: The infamous Bellsouth.net Email - Troubleshooting and Answers

Using Thunderbird for a long time with a legacy sbcglobal.net email address. All of a sudden about a week ago it returned a server error. Found this advice. I edited the IMAP & SMTP  & port settings as per your instructions. It still did not sign in. I am able to access the account via browser at att.net but the Thunderbird app still won't sign in.

 

I then followed this:

"If there is no option to accept the certificate, remove the e-mail account and set it up again".  I did so.

Now it downloaded the messages on the server but everything associated with the deleted account is GONE. I got no warning that it would delete all my past messages. The address book is still there. 

 

Please advise.   - Dan

 

 

Message 11 of 69
Contributor

Re: The infamous Bellsouth.net Email - Troubleshooting and Answers

We finally called the toll free help phone and customer support told us the account had been locked. After almost an hour of digging thru old phone numbers and email addresses we re-established access to our account, both with Thunderbird and via browser-based web access.

 

We saw a large number of "Mail Delivery Failure" notices, and upon examining them we discovered they included hyperlinks with the UN-ENCODED former password visible.  We assume this means the account had been hacked.

 

We still have the issue of all the email that was stored in Thunderbird disappearing.

 

Message 12 of 69
Contributor

Re: The infamous Bellsouth.net Email - Troubleshooting and Answers

I have three "swbell.net" legacy accounts - the primary account and two sub-accounts.  All three accounts are being actively accessed and receive and send emails without issues on iOS devices (iPhones and iPads).  Two of the three accounts can be accessed through browser (IE and Chrome) Yahoo email.  One sub-account cannot.  Windows 10 email successfully set up two accounts, but not the problematic sub-account.  Same with Outlook, even using manual settings to confirm the use of IMAP instead of POP.  An attempt to sign into ATT.com with the problem account gets the following message:  The user ID and password combination doesn't match any combination in our files. Select Forgot ID? or Forgot Password? below for further assistance. (LU100).  Selecting the recover password option ends in a message that says there is not a secure way to recover the password and provides a number (xxx-xxx-2728) to call.  The "Manage Sub-Accounts" page at ATT.com (https://www.att.com/olam/manageSubViewTab.myworld) shows both sub-accounts as active.  Clicking on "Edit" for the problem sub-account has a "Set Personal Password" box at the bottom with the following message in yellow highlight - This Sub-Account is linked to an AT&T Access ID.  You don't have permission to edit the password for this account.  Because the problem sub-account can be currently accessed on two iOS devices for which no settings have been changed, the rejected password used for web access must be valid.  Also - is there a place to change the passwords for each sub-account?

Message 13 of 69

Re: The infamous Bellsouth.net Email - Troubleshooting and Answers

That's really intriguing.Yesterday, 9015/2017, I was told by an ATT tech to use inbound.att.net & outbound.att.net. She told me that ATT had told no one, not even the techs, that they are in the process of changing back to using ATT servers instead of Yahoo's, which you may remember that they did the reverse a few years ago. The techs only learned of it after getting so many customer calls & referring them upstairs. She said that this has been a problem since this July, & was told by the IT people that "it's being worked on." Like "Check's in the mail," huh? If one has a problem signing into yahoo mail, instead go to att.net which will take you to webmail. An interesting note on my problem is that it only occurs with my wife's email (an alias). I can still use ThunderBird for my email (primary). Just tried your imap settings. Didn't work, either, I just have to wait til ATT gets everything transferred & all their bugs squashed.

Message 14 of 69
Contributor

I cannot sync my sbcglobal email between my phone and my computer

I have a Samsung Galaxy J36v.  A month ago, I couldn't get in to my email on my phone, so Verizon helped me get some settings fixed.  But now any email I send from my phone does not show up in my sent box on my computer, and vice versa.  And any time I open an email in one location, it doesn't show up as read (non-bold) on the other location), even if I refresh the screens.

I have just about reached my frustration limit with anything related to AT&T.  Everything has to be difficult.

 

Please help!

Message 15 of 69
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