- edited 12-15-2014 9:05 AM by beckyww
[Subject edited for better exposure]On my 3rd call. Issue is very simple. I need my home internet connection to allow smtp traffic to Microsoft office 365 smtp server. Appears ATT is blocking port 25 traffic and possibly tripping up TLS start smtp configuration.
I called tech support. They connected me to some foriegn country. People clearly giving me run around. I finally asked for supervisor. THe supervisor at first sounded nice but told me she understood what was going on (i thought ... finally thank goodness ..) then she transfered me to the paid support line.
Really paid support for what .. this is something ATT needs to do from the ATT side. This is well documented via simple google search. ATT needs to allow port 25 traffic for third party smtp traffic. Clearly it is not appropriate to tranfsfer to paid supprt. Futher this supervisor did not mention that is what she was going to do.
Next the guy at paid support gave me the runaround. I explained things once again and it was a complete zoo. ATT clearly has structured this to take advantage of the uninformed.
Finally i was so frustrated with the waste of time that i hung up. I then called customer service to complain. They put me on hold and as of now i have been on hold for 54 minutes and 55 seconds .. nothing but stupid music. I have had time to rediscover this community formum. Figure out i have and old id that i had already setup for this forum. Reset the password .. and add this complaint.
At least it makes me feel better to add the complaint. I am about to give up and hang up.
Solved by: Go to Solution.
- edited 11-24-2014 10:17 PM
Is the Office 365 SMTP server limited to port 25? Most SMTP servers will accept outgoing mail on ports 25 AND 587. If 587 works for you the port 25 problem goes away.
11-25-2014 5:29 AM
I solved the problem. I decided to try the ATT support chat session and got through straight away. I asked them to unblock port 25 and they did so. No bull and the guy on other side understood exactly what I was asking without having to explain. Once the unblock was in place the configuration with Microsoft Office 365 came to life and i started receiving the emailalerts.
For the record, for this to work there is configuration on the Microsoft Office 365 hosted exchange side .. a connector has to be configured by source IP (ie the public IP of the RG) within the admin area of Office 365 to allow the traffic to be accepted by office 365 server. I had already peformed the Office 365 configuration BEFORE ever contacting ATT.
In response to your question, Office 365 will accept various types of smtp traffic including TLS encryption but the limiting factor in this scenario are devices I am using to send the smtp traffic. I need to use port 25 for some very basic network alert tools / devices. These devices send me email for power or temp events.The devices are not capable of sending SSL or TLS.
My main objective in posting this is to memorialize the flawed the ATT phone support and to highlight what seems to be a scam to hand basic issues of to the paid support group. This is a shameful practice on part of ATT. I did not bite on it but hand to endure 2-3 hours of my time tied up on worthless phone calls, on hold, and numerous handoffs and re-verification of basic info.
10-13-2015 3:51 PM
I have major complaint and no one in that company listen to me.....lies, lies and more lies
are all I receive..................I am talking a line land phone here. For three weeks I have been
handed one lie after another by people who hang up on you, who promise to get the issue
taken care of etc etc etc etc etc etc. I am totally beside myself with this issue. And talking
to people out of this country is disturbing as for the most part they are reading off of a script and have no idea what anything is all about. All I have asked for is to have my phone line turned
on and I have set up 4-5-6 request and they all get cancelled from someone .....not me. The
service is disgusting for a company that large.....there is NO customer service and even if
there were the wait time if not good..........45 to over an hour at one time on the phone, when
I had service was very bad........and then on top of that they disconnect the service entirely
even tho I still had service.......what is wrong with AT&T. At one time I thought they were
very good..........even a customer of ours who works for them........told us the company has
gone down hill and customer service is a thing of the past. AT&T is the only phone
service company in our area so I have to choice but to be treated like a second class person and continue to call and for the to continue to lie to me. Until I call every TV stations and
give them some real good advertising.......then maybe they will jump to it and give me some
10-14-2015 1:37 PM
You might have to look hard to find it, but MOST areas have third party phone service providers than can give you service using ATT's phone lines and equipment.
The catch is, have to already have an ATT phone installation to use them, but they do exist.
No real point other than to say, it is not true that ATT is the ONLY phone service avaialbe in any areas.
- edited 08-31-2016 9:56 AM by ATTDanW
OH, before I forget, @personnoserv, if you'd really like to try and get your issue addressed, send a private message to attcustomer care with your name, account, a descrition of your needs, a way to contact them, and send it using this link:
For account specific help, please send a private message to ATTU-VerseCare
Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.
You can expect a reply withing 2 days.
12-04-2015 8:45 AM
ATT is all crap. They just want our money and lie to us and never resolve anything. I just did a survey and a mgr called me of course she was standing up for the cust service person.
04-21-2016 4:55 PM
I agree 110% - I just made my monthly phone call to ATT because everyone I have talked to lies and makes unapproved changes to my account (including a so-called supervisor, Max). As of today, I have spoken to about 5 or 6 "support" representatives over the past 4 months, and have spent a ridiculous amount of time on the phone having to explain my issue to every person I am transferred to! Last month I asked to be transffered to a supervisor and the rep. put me back into the cue for the billing department.
I don't know what has happened to ATT, but I am on the verge of packing up and moving apartments where ATT is not the only available service. Completely frustrated and fed-up with all of ATT! They have turned into the most unreliable and poor excuse for a company!
The ONLY thing I am happy about is that I am not alone!
04-29-2016 5:45 PM
I hear ya. I switched from TWC cuz their customer Service sucked. I have to truly say AT&T's much worse, except the 1 Supv who called me back to give me a great deal. Well now I can't get them to honor what was said. Adjustment was requested Monday, and 5 days later I find out it was denied. How in the world did a 125.00 fee plus taxes turn in to 259 with tax?? And after talking to "John", his 'American" name I asked for a Supv. Well been on hold for 52 min now. Next up if they don't fix it is go back to TWC and the best part will be filing a complaint with the BBB. Researching how to do it now, while using AT&T internet. LOVE IT!! Funny how a phone company has such poor connection with their hold music and are closed on Sundays and after 7p during the week. Since it's now 735p I'm guessing i..d..i..o..t John has me in a Queue to nowhere. Freaking m.o.r.o.n.s!! L..M..A..O My original post was declined cuz I used a "bad word" "m.o.r.o.n" OH MY the new "bad word" is "L..M..A..O". GEEZ now i..d..i..o..t is also now allowed. Sensitive peeps they are with their poor customer service!
06-25-2016 6:13 PM
I'm tired of AT&T's lousy service. For the past month no matter where I'm at there is no service. We pay too much money each month for failed service. I depend on my phone for work and family that live away. We have been AT&T customers for the last 13 years but Sprint is looking pretty good right now.
07-23-2016 2:51 PM
- edited 08-05-2016 8:54 PM by Phil-101
I was not given credit for my last payment on my last telephone bill so I contacted ATT at 877.*** I spoke to Benny and he provided no assistance and worse than that he was rude and provided very poor customer service. He argued with me and told me that I started it. He then told me just a minute and I was on hold for more than 20 minutes so apparently he was teaching me a lesson. After 20 minutes he never rejoined our conversation so I hung up. In total I was on the phone with him for about 40 minutes and all he did was argue.
I then called 800-*** and spoke with Charinity and in two minutes or less she told me that I was credited with a payment and did not know why the previous month's payment showed unpaid on this month's bill. She instructed me to just pay the amount for this month. She provided wonderful customer service, a perfect example.
A night and day difference in quality customer service. Thank you
[Edited to comply with Guidelines]
- edited 10-19-2016 5:31 AM by Taylarie
SAN MARINO, CA. 91108
October 14, 2016.
California Public Utilities Commission
Consumer Affairs Branch
San Francisco, CA 94102
To whom it may concern:
Enclosed please find a copy of *****
and AT&T bill. I was forced to seek advocacy due to the lack of
response from AT&T when I contacted them numerous times. I have been a client of this phone company
since year 1999; however this time when I encountered a problem I am not able to resolve it as AT&T has no
address to send my complain and request to them. All letters I sent were not answered, even my *****
sent a letter to the address provided on the AT&T bill but we soon found out by making
several calls that this company has no address for customers to mail complains. When I called their poor
customer service results in verbal abuse on the part of the associates from AT&T who are not trained to assist,
on the contrary their purpose in mind is to sell more products.
I never had any problems as a customer as I have always paid my bill on time. However, recently I was victim
of a stolen phone which I reported accordingly but this phone disappeared, the insurance company charged
my account and I ended with a huge bill as shown enclosed which I am not able to pay because I have been
disabled for the last seven (7) years due to cancer and complications of the chemotherapy I received and
continue to receive when needed, in addition I had three surgeries and four biopsies.
I request that the charge in the amount of $674.20 be removed as this charge is due to fraudulent use of the
stolen phone by whoever ended up with after being stolen.
I tried to dispute this issue with AT&T with no success on my part. It seems at this point in my life as a senior
citizen and disabled I am suffering the discriminations which exist in our society against someone my age and
my medical condition. The associates from AT&T are either young fast talking, inpatient, rude and confronting
with no respect and usually these associates are located in the Phillipines or India or Mexico and have no
decision making power and no understanding of this culture, much less are willing to assist a disabled senior
citizen as myself; I had to hung up in many occasions due to my health being fragile.
Most people I have explained this situation to on an effort to obtain advise have mentioned my option to “cut
the service and go somewhere else”, however it is my intention to continue as customer of AT&T and this is
the reason for writing this letter to the commission. This issue needs to be resolved immediately due to the
fact that AT&T did not allow me to make the regular and customary monthly payment for my current bill
unless I pay the balance in full, therefore forcing damage to my credit record. This is unacceptable and I
request that the above mentioned amount I am being charged due to fraudulent activity be immediately
reversed, so that I can continue paying my regular monthly bills as AT&T customer.
This letter is sent by me via USPS, fax and email.
I expect a response within 10 days, however I can be reached ASAP at my cell number *****
Thank you for your attention to this matter.
Stella [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
- edited 10-22-2016 5:21 AM by Phil-101
To go it may concern:
My name is Mario***and I've been a customer of AT&T since 2004.
I just recently purchased iPhone 7.
And I hate to tell you this but your customer service staff is so inefficient and they do not provide the correct information to customers.
Every single time that I called I kept getting a different answer with each agent that I spoke to.
They failed to tell me that AT&T has a trade-in website. And they fail to inform me that in order to get reimbursed my iPhone 6 so I can get $ 650 which will go be for the iPhone 7.
So I had to register my phone and put my Sim ID and everything imagine if they would have not inform me I would've been out of luck. And when I called customer service they really didn't seem to care or where aware about it.
They honestly did not care at all.
And they also forgot to mention that if I wanted the mini iPad they have to be purchased together. Two weeks later a representative told me that I was eligible for iPad 2 .
Then she checked my credit and it said that it didn't go through and this because of the U-verse that they claimed that they never received. basically saying that i was thief.
Mind you on September 29 I was able to get DirecTV through AT&T and your agent told me yes I see that there's a u-verse charge.
Then he turned around and said to me you know what you've been with us for since 2002 and don't worry about it's no problem.
So when I got denied the mini iPad 2 because of my credit.
I asked to speak to the manager and I Aster so if I got denied because supposedly night but it's bad then why do I have DirecTV and she responded well maybe the agent did not notice I go oh yes he did because he actually told me that I've been a long term customer and that did not worry about it so apparently you guys don't have a policy here or it's not enforced at all then she answered yes we have a policy then well explain to me why i
[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
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