04-03-2013 12:12 PM
I accidentally clicked on a shoddy spam type download, but, have (I think) un-installed it successfully.
Now, I find that I have a problem with my ATT EMail program.
The EMail opens with IE10 just fine, but, when I try to click on the EMail Subject (where the messages are listed), it does nothing. That action previously opened an EMail message.
I can open the Message by mouse right click and select " open", and the Mail opens then.
Additionally, if I try to select/click on one of my Folders, or any other item in the left column of the Screen, that doesn't work. I see the little "hand" appear, but when I click on it, it doesn't "go there".
Is there an Option somewhere,, where I can re-install the EMail program to correct this ?
Solved! Go to Solution.
04-03-2013 1:52 PM
Have you by chance run any anti-virus programs as well since this breach? I will include a link below that should help you along.
04-04-2013 12:49 PM
Thank you for your prompt and informative reply.
I opted to do the Virus (Norton 360) scan first, before I tried the link you offered.
Apparently that worked, but it took more than an hour AFTER I finished the scans, for my EMail to start operating normally again.. I do have a "Report Problems" feature with my Protection Program, it's possible that it contacted Norton transparently, and they responded transparently with the fix. I really don't know
Anyway, thanks again for your help.
04-05-2013 7:31 AM
Thank you for letting us know that your email is functioning correctly again! If any other problems arise feel free to stop by the forums.
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