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Setting up a sub account in email

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Setting up a sub account in email

I am trying to set up a sub account in email and am unable to do so.  I tried following the support instructions, but it says to access Manage Sub Accounts when you hover over the Profile button.  When I hover over the Profile button, there is no option for Manage Sub Accounts.  Is there another way to create a sub account?  Thanks.

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Message 1 of 22
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Former Moderator

Re: Setting up a sub account in email


plainsfamily wrote:

I am trying to set up a sub account in email and am unable to do so.  I tried following the support instructions, but it says to access Manage Sub Accounts when you hover over the Profile button.  When I hover over the Profile button, there is no option for Manage Sub Accounts.  Is there another way to create a sub account?  Thanks.



plainsfamily,

 

     Welcome to the forums, I have include another way to access your Add Account in Yahoo Email, I hope this is what you were looking for.

 

In Yahoo Classic,

 

     Click Options

     Click Mail Options

     Click Accounts

     Click Add Account

 

In the new ATT Mail,

 

     Click Options

     Click More Options

     Click Accounts

     Click Add Account

 

    

 

 

Thank you,

James

 

 

 

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Message 2 of 22
Contributor

Re: Setting up a sub account in email

 how can fix this problem / its tell me that account is out dated / i window 10, that its my life easier

but know i have too go att.com web site to check em .....can you help!!!!!!!!!!!!!!!!!!!!!!

Message 3 of 22
ACE - Professor

Re: Setting up a sub account in email

WOW! this thread is an old one, and I have no clue if the solution provided is even valad any more.

Okay, Yahoo's e-mail setup is a little differant from ATT's.

To create a sub-account for ATT e-mail, do the following:

To set up a sub account under your primary, you log into myatt, go to the myatt tab, hover on it, then pick the sub tab for internet, then click on create or manage sub acounts under the MY e-mail sub tab.

Should be self explanitary from there.

Good luck.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 22
Contributor

Re: Setting up a sub account in email

This one worked for me! The other ones are ancient. haha. Thank you for your help!

Message 5 of 22

Creating att.net Sub-Accounts

I am attempting to add an email sub account to my existing att.net main account. I am able to complete the process of data entry for the new account in the Manage Sub-Accounts page, but the Save button does not seem to function. Is there another step I must go through?

Message 6 of 22
Administrator

Re: Creating att.net Sub-Accounts

Hi @drwaterman,

 

Make sure you have the latest browser version. Also, test making the sub account in a another browser like Chrome. This may resolve the issue you are having saving. 

 

-ATTU-verseCare


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
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*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 22

Re: Creating att.net Sub-Accounts

I have attenpted the process in both Safari and Chrome with the same results. I have also noted that when I hover over the Save button on the Add Sub Account page, the url/link is the same as when I click on the Add Sub-Account link on the Manage Sub-Accounts page. The result is when I click the Save button, the page just resets back to the top. All of the entered info is still there, but the page rest as if it is ready for new data to be entered.

Message 8 of 22
Administrator

Re: Creating att.net Sub-Accounts

Delete cache and cookies and try again. Also, If you do not have an active ATT account, you are unable to create a sub account. 

 

-ATTU-verseCare


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 9 of 22

Re: Creating att.net Sub-Accounts

After deleting the cache it now gives me the message that my account no longer allows the addition of sub-accounts. My account status must have changed in the last year since I added accounts. Thank you for your assistance.

Message 10 of 22
Community Support

Re: Creating att.net Sub-Accounts

Hi @drwaterman,

 

Ensure you are using the primary account holder email ID/Access ID when creating sub accounts. The ID that you are using may have had permissions removed if using a sub account.

 

-ATTU-verseCare

 


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 11 of 22

Re: Creating att.net Sub-Accounts

My att.net email account is 20 years old, and has passed through several administrators. Since I am not an actual att account holder other than using the att.net email domain name (which is now being pseudo managed by yahoo), I think I have been grandfathered in to the current system, and am subject to certain limitation, such as not being able to create any more sub accounts.

Message 12 of 22
Tutor

Re: Creating att.net Sub-Accounts

I am having the exact same problem. I am using the AT&T main account holder ID. When I hit save, it goes back to the top of the screen. Cleared the cookies and cache multiple times. Logged in and out multiple times too. Still won't save the email address I am attempting to create!

Message 13 of 22
Tutor

CANNOT ADD SUB-ACCOUNT ON MAIN ACCOUNT

I am trying to add a sub-account to my main AT&T user account. I have done this before with no problem. I fill in all the requested text boxes and when I hit save, it goes back to the top of the page. Nothing is highlighted as if I missed anything, but it will not save. 

 

I have already cleared cookies and my cache multiple times. I have also logged in and out a couple of times as well as trying Chrome and IE. I've also tried to do this on the Chrome browser on my phone. I'm pretty sure there is an issue with AT&T's site because I am not the only person with this issue. 

 

I have 14 sub-accounts available to me on my account as well. I'd like to utilize what I pay for!

 

It would be really great if someone could help. I've been trying to get help on this issue for the past week now. 

Message 14 of 22
Teacher

Re: CANNOT ADD SUB-ACCOUNT ON MAIN ACCOUNT

Did you get an answer?

 

I sure could use one too 

 

 

Message 15 of 22
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