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SBCGLOBAL EMAIL ACCOUNT QUIT

SBCGLOBAL EMAIL ACCOUNT QUIT

My SBCGLOBAL account has worked perfectly for many years.  It is set up in Microsoft Outlook 2016 and configured as a POP account.  I have other SBC accounts configured exactly the same and they still work perfectly.  The error states it is a "receiving" reported error and the login is rejected.  I have tried numerous settings and repair items but it will not work while other accounts configured exactly like it operate just fine.  Comcast is my internet provider and I'm using Chrome browser.  Please help.

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Message 1 of 10
ACE - Expert

Re: SBCGLOBAL EMAIL ACCOUNT QUIT

I have other SBC accounts configured exactly the same and they still work perfectly.

Are all these subaccounts of the one that's not working?  In other words is the problem account the primary account or is it too a subaccount?

 

Have you tried changing the password of the one that isn't working?

 

Have you tried using a secure mail key instead of the password in the one that isn't working?  Read this (which includes a link to how to create a secure mail key).

 

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Message 2 of 10

Re: SBCGLOBAL EMAIL ACCOUNT QUIT

This is a sub account and the main account is still working perfectly and others.

 

From my understanding of Oauth - it is not available on a desktop computer running Windows 10 and using Microsoft Office Outlook as the email client.  It appears I would need to use the "other" Outlook.  Am I wrong on this?

Message 3 of 10
ACE - Expert

Re: SBCGLOBAL EMAIL ACCOUNT QUIT

Partly wrong about what that article says.  It says if the client doesn't support OAuth use a secure mail key instead of the password.  That's what I am suggesting.  Besides att has never made it clear (to me in that article) whether "OAuth" meant OAuth1 oir OAuth2 which are incompatible with each other.  Probably OAuth2 but they should say that.  But the secure mail key will always be acceptable to any email client talking to the att/yahoo servers since from the email client's point of view it's just a password.

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Message 4 of 10

Re: SBCGLOBAL EMAIL ACCOUNT QUIT

When I go into the "Secure Mail Key" settings - it only gives me the opportunity to create one for the main account which is working perfectly - not the sub-account which is not.

Message 5 of 10
ACE - Expert
Solution
Accepted by topic author
Accepted by Littleolady
‎01-28-2019 8:22 PM

Re: SBCGLOBAL EMAIL ACCOUNT QUIT

You have to log into myAT&T for each subaccount (using that subaccounts email address and password)  to create its own secure mail key. 

 

Note secure passwords are no just fancy passwords.  They are intended to add an additional layer of security particularly for mobile devices.

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Message 6 of 10

Re: SBCGLOBAL EMAIL ACCOUNT QUIT

Thank you so much for directing me to the correct sign in location.  I knew I had to sign in to learn what was wrong or change anything, but none of the other sign-in places would even accept my sign in.  The one you sent did  myAT&T and I was informed the account had been blocked and that I needed to change the password.   Email clients such as Microsoft Outlook never give you a reason why they are not working which is why I needed to sign into the web-based account but none of the sites I tried worked.  The one you sent did and I was able to change my password and now everything works again.  Thank you so much.  

Message 7 of 10
ACE - Expert

Re: SBCGLOBAL EMAIL ACCOUNT QUIT

Glad you got your legacy account working again.Man Happy

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Message 8 of 10
Tutor

Re: SBCGLOBAL EMAIL ACCOUNT QUIT

@_xyzzy_ 

 

I got a secure mail key for my account, but it still won't connect to the server.  It finds the server, but the server rejects my login, after repeatedly prompting me to enter my password again for the incoming and outgoing server.   

 

Had Outlook 2003 on Windows 2007 until last weekend when it stopped working because of this "key" business - purchased Office 2016, Outlook pulled all my e-mail over and still would not connect, so I got the key and it still doesn't work.

 

Any advice?

Message 9 of 10
ACE - Expert

Re: SBCGLOBAL EMAIL ACCOUNT QUIT

Here's the instructions to set up outlook 2016.  Note those instructions will mention the secure mail key too.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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