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Problem with E-mail after being hacked

oldgoatone
oldgoatone
Contributor

‎11-05-2018 3:49 PM

‎11-05-2018 3:49 PM

Problem with E-mail after being hacked

Since being hacked have not been able to change my ATT password on Internet Explorer also when I log in my email knows it is me but keep getting a reference for someone named Karen to update from IE 11 to chrome?  can you help me get this straightened out .  My email address is.  Have called several time for help but since I am currently on free email, since selling my house and not using high speed internet at this time, can not get a straight answer to help clear up this problem.

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ATTCares
Administrator
Administrator

‎11-06-2018 4:28 PM

‎11-06-2018 4:28 PM

Re: Problem with E-mail after being hacked

Hi @oldgoatone

 

We recommend contacting our Digital Assistance Center at 788-267-2988 for further assistance with your email login issue.

 

Aminah, AT&T Community Specialist


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_xyzzy_
ACE - Expert
ACE - Expert

‎11-06-2018 6:13 PM

‎11-06-2018 6:13 PM

Solution
Accepted by Community Manager (Community Manager)
Accepted by ATTDmitriyCM
‎11-16-2018 8:19 AM

Re: Problem with E-mail after being hacked

For the Digital Assistance Center call 877-273-2728, not what ATTCares says above. 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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