02-01-2013 8:34 AM
If the Microsoft Outlook Startup wizard doesn't appear, on the Outlook toolbar, click the File tab. Then, just above the Account Settings button, click Add Account.
Under User Information:
Under Server Information:
Under Logon Information:
On the Outgoing Server tab, select My outgoing server (SMTP) requires authentication.On the Advanced tab:
11-26-2013 4:13 PM
Recent e-mails regarding changes that are needed prior to 12/11/13, are the settings in this post still correct for 2013 Outlook? If not, can you tell us/me what the settings need to be. I do not wish to use the updater service without understanding what is being changed. Thank you so much for assistance!
12-12-2013 5:18 PM
I am running a Dell 17R i7 Windows 8.1. I followed your steps to a tee, and still got the following message: What do I do next.... ???? Thanks!
12-24-2013 11:57 AM
I have exactly the same error message. Also when I try to use the "email updater" it does not list Outlook 2013 as one of the settings. Can someone please provide the solution? Thank you.
01-05-2014 9:37 AM
Same for me. I started a chat with a lady from u verse & she actually remoted into my pc & configured my Outlook to work perfectly until i woke up the next day. Not is still keeps asking me for my p-word everytime now like before. HELP!! lol Having siad that, I CAN access my webmail but I have several folders that i use on a daily basis & need to use them. I have been using Outlook every since The old Outlook.
01-05-2014 10:05 AM
If you are having issues with your client mail constantly stating the user name or password is incorrect, it could be an issue with your Email verification on AT&T. Sometimes a captcha triggers that has to be cleared. To get around this, you have to verify login on both sites:
"If you find this post helpful and it solved your issue please mark it as a solution. This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"
01-05-2014 12:05 PM
01-06-2014 3:52 PM
We have received your message and look forward to working with you to resolve your issue.
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04-07-2014 3:51 PM
I have the same problem - I can receive mail but can't send it
Please help - keeps asking for my password - my Outlook is crippled until I get this fixed.
04-08-2014 3:35 AM
I use Outlook 2013 and have no issues sending or recieving emails. The instructions are listed here to set it up, it shows Office 2007, but it's the same settings for all versions of Office.
05-18-2014 3:01 PM
I'm not sure if a lot of you are still having issues with connecting Outlook 2013 to your AT&T account. I read through the setup suggestion and noticed on two things different in my setup. Go into your account Settings>More Settings>Advance Tab> and ensure 995 for Incoming Server (POP3) and 465 for Outgoing Server (SMTP). Select Ok and Test Account Settings it should have fixed the outgoing mail connection problem.
05-29-2014 7:09 PM
I was having the same problem as many of you. I adjusted my settings as instructed but kept getting a username and password error message. I figured out that I had to change my User Name under "Logon information" to add "@bellsouth.net" so that the username was my full email address. Previously the username did not include that information. That resolved my issue. I hope it helps someone else.
08-18-2014 9:56 PM
Hey just fixed this issue for my grandfather tonight, same error and everything. The cause of the issue is ATT switching to Yahoo Mail servers so the server settings on the website are incorrect. You want to use the POP3 servers for Yahoo which are as follows.
Incoming Mail (POP) Server - Requires SSL
Outgoing Mail (SMTP) Server - Requires TLS
Your username will still be firstname.lastname@example.org and the password associated with that you will just want to use the Yahoo settings for the mail servers because ATT mail is now hosted on those servers.
11-20-2014 1:04 PM
I started receiving the dreaded user name:
Check here to remember your password
Dialogue box this week. Trying tons of changes to my email settings and can't get it to go away.
Should SPA - secure password authentication be checked?
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