Not receiving all emails

Contributor

Not receiving all emails

I have an att.net account that I access on the web. In the last couple of weeks, i have become aware that I am not receiving all emails that are sent to me. Apparently the senders are not receiving an "undeliverable" message and are not aware that I did not receive their email. I have had the emails resent to my wife's yahoo.com address, and we receive them with no problem. Any ideas what the problem might be?

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Message 1 of 7
Contributor

Re: Not receiving all emails

One thing I need to add, I am receiving email and don't really know what percent are not getting through. I wanted to add that emails are being received, just some are not.
Message 2 of 7
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Employee

Re: Not receiving all emails


sjzap wrote:

I have an att.net account that I access on the web. In the last couple of weeks, i have become aware that I am not receiving all emails that are sent to me. Apparently the senders are not receiving an "undeliverable" message and are not aware that I did not receive their email. I have had the emails resent to my wife's yahoo.com address, and we receive them with no problem. Any ideas what the problem might be?



Hello sjzap!  Thanks for your post.

 

Please click Troubleshooting your AT&T email and see step number 4 in the article. 

 

If however you still have no resolution, please do not hesitate to send an private message to ATTCustomerCare.  Please be sure to prove them with exact details of the issue and include your name, email address, contact number and a good time for you to be reached on that number.  Give them at least 48 hours to troubleshoot and you will hear back from a manager.

 

Thanks again and I hope you find this information helpful!  ~Delia



Rethink Possible

For account specific help, please send a private message to ATTCustomerCare

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*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 3 of 7

Re: Not receiving all emails

I have also been advised by several email contacts who I have communicated with daily for several years that suddenly their emails are being rejected and returned. They are getting the following failure notice:

 

"Message expired for domain pacbell.net. Remote host said: 451 4.7.7 Excessive
userid unknowns from 212.82.109.252 nlpi167"

 

The ISP on the other end has also recently changed from gmail to Yahoo mail. Is there a common thread here?

 

Would appreciate some response ASAP.

 

Bill

Message 4 of 7
Contributor

Re: Not receiving all emails

I am also not receiving emails, even tho some may be delayed by several days.  The new email from AT&T is locking up and extremely slow loading/saving, etc.  I do not know if this is caused by AT&T or YAHOO, but it is very aggravating and if this is not resolved shortly I will have no choice but to change to a new account, after notifying all my current contacts. Somebody has missed the ball terribly!!!!!!!

Message 5 of 7

Re: Not receiving all emails

I am having this same issue as well. It was discovered when I attempted to correspond with my web hosting service. For some reason I have not been able to receive any email from machighway.com for over a year. This is very frustrating since I need to reset some passwords and I'm unable to do so.

 

I've tried just about everything I can think of (and everything suggested here) and I'm still not receiving the messages.

Message 6 of 7
Contributor

Re: Not receiving all emails

I'm still not receivng any email, though I tried all the suggestions provided in this community related to this issue.

Message 7 of 7
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