Helpful Links

Need help with merged Yahoo email account, trying to changed password


Need help with merged Yahoo email account, trying to changed password

My yahoo email has been hacked and is spamming my contacts. I am unable to change the yahoo email password as its merged with att. Please help

Message 1 of 63

Can't log into sbcglobal account on computer

This problem occurred a month ago. I had to call customer service and I had to get a call back from a supervisor to fix the problem because the sbcglobal account is so old. Now my computer has logged me out and will not accept the password I know is correct.

I can still get emails on my phone.
Message 46 of 63

Trying to change my email password...

Hope someone can help as this is getting really frustrating...


I have 3 email accounts with the suffix.


I was successfully able to change the first account with a new password but I cannot do it on the second one. On the first one I was able to change correctly, I got a message saying I had a choice of a temporary password but I did not get that choice for the 2nd one, it asked for the answers to my security questions. Unfortunately, I cannot find that info and would like to just get a temporary password like I did for the first one. I've tried Chrome and Firefox but neither help in changing that password.


Luckily I can still sign on the second account to get my mail, just cannot change the password for that.


The last thing is I don't even see my 3rd email listed which is troubling, don't know what's going on with that.


All that happens is I have been spending the last hour or so going around in circle with Yahoo and Att mail so that's why I am writing this note,

Message 47 of 63

Re: Can't log into sbcglobal account on computer

Hi @Jwoo3030,


That is not good to read! Can you tell us, is your email address tied to an active AT&T account? If so, you can change your password at the homepage which will change your email password. 


Let us know!



Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 48 of 63

Re: Can't log into sbcglobal account on computer

I've used *** linked with a yahoo account *** for years. It is only lately that this problem has occurred.

*** is a separate account. When I try and change the password for the sbcglobal account it only changes the . Net account.

If I could link all three that would be great. I don't want to lose all my old emails


[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Message 49 of 63

I have a email address that keeps telling me I am suspended and to call customer service.  The problem is that I moved my service to uverse and have no amount due on both accounts.  I keep calling but no one seems to be able to help from several departments.  please help

Message 50 of 63

Forgot Yahoo/SBCGlobal email password! And account is locked!

Help! My Yahoo and SBC global email addresses are linked and I've forgotten the password. In attempting to reset it, I am not locked out. I cannot find any info about what to do or how to get help. Any guidance would be so appreciated. I am desperate! 

Message 51 of 63

Hacked sbcglobal e-mail account no way to get in

Hey guys, I'm dealing with a hacked sbcglobal account.  The issue at hand is that I no longer have any service with AT&T and was brushed off by the reps who didn't even want to suspend or delete an account altogether.

Is there any way to get access or permanently wipe out hack sbcglobal account since I don't remember my user id and can't do reset conventionally.




Message 52 of 63

Forgotten password / security question issue

I have forgotten my email password, as well as the answers to the security questions to reset my password. The website is not giving me the temporary password option. Tried to contact support via chat, but i have to login to chat with them and ofcoarse i cant remember my password. Can anyone help with who to get a hold of to access my email again?

Message 53 of 63

Reset Password on BELLSOUTH.NET email

Have had same email account for 20 years. After Yahoo hack I change PWD through several circular yahoo/att links/phone calls. Moving to different tool and the saved PWD is not working and neither is 'additional' security questions/answers. SO, Went through something y'day, BUT after two calls and transfers, phone support couldn't help. Suggestion any one? Biggest problem is this email address IS NOT attached to tel# or att service.
Message 54 of 63

Yahoo email login help

Forgot password. Can't log into yahoo email. Last loged in november 2016 and security never set up on account. Not an att customer.
Message 55 of 63
Contributor account no longer accepts password

I need help to solve a big problem I have.  We have our work emails on an account.  Starting yesterday we couldn't get the password to work.  Nothing changed on our end.  Account is now locked due to trying to reset password without the correct info.  It was set up so long ago we don't have the security questions (or they were changed by someone.)  Can I speak with someone to get this fixed?  We are desperate.

Message 56 of 63

Yahoo Email Account Hacked

It appears my Yahoo email was hacked.  When I clicked on "Trouble in Signing In", it brought me to the AT&T website.  I cannot recover my password nor my login ID.  Can you help?



Message 57 of 63

Re: account no longer accepts password

I need help.  On the 20th my email stopped accepting my password and it was set up so long ago that I don't have the security info.  This is for my business and I'm dead in the water.  Why does no one at care?  Is this due to the Frontier merger?  Can someone help me?  I've called and without an account they won't talk to me.  My account is the email with

Message 58 of 63

Re: Email account deactivated


Message 59 of 63

My yahoo email

My yahoo email has been hacked since December.  I have tried many many times to change my password.  When I go to change it, the AT&T page pops up.  I have changed my password for AT&T thinking it would change my yahoo password but it does not happen.  I am at my wits end because yahoo tells me contact AT&T and AT&T tells me contact yahoo.  In the mean time my email is being hacked by people all over the world.  Now they have gotten into my amazon acct, square acct, facebook acct and ebay acct trying to change my password for those accts.  I have been to the AT&T store three times and been on the phone for over 7 hours at different time with them. They say they cannot fix it.  It is ruining my financial life.  I cannot even shut my yahoo account down.  Can anyone help me and give me a suggestion that I might not have tried? I am very close to hiring an attorney to sue both companies since they won't take responsibility and help me.  The problem with technical support with AT&T is they are all foreigners and you cannot understand one word they say.  I ask for someone in the US and it takes over an hour to get someone.  Then I get disconnected.  I am so sick of trying.  Please someone help.

Message 60 of 63
You must type a description before you click preview or reply.
Share this topic

Having trouble with your email? Need to change your password? Has your email been hacked? Check out the links below for help! Don't Forget To Search The Forums - your question may have been answered already!

Service acting up? Click here to troubleshoot now!

Additional Support