01-12-2012 10:42 PM
I'm trying to change my mom's email password. She has a @bellsouth.net email. When I sign into http://att.my.yahoo.com/, and then click the mail tab, it brings me to the inbox. I then use the dropdown near her name to go to the Yahoo member center. From here, I click "manage passwords and account security". This redirects me to an intercept page, with the text "We're sorry, the AT&T sevice you are attempting to access is not available using the login information you provided. To continue, please select the login button for one of the services below." I click on Login page for Internet & Home Phone, and log in to Phone & Internet with her ATT account information. This brings me to the Account Overview. One of the tabs up top is Messages & Email. From there, I can choose Check or Manage Your Email. This brings me back to the Yahoo page, prompting me to reenter her email password. When I log in, I'm back at the email inbox.
That's a complete circle there. Either the page to change the password doesn't exist, or Yahoo can't redirect to it correctly. Can someone for the love of god please tell me how to do something as simple as changing an email password?
Solved! Go to Solution.
01-13-2012 3:56 PM
I went to at&t beside the search box and went to My Account, then loged into my account. Then went to manage password and account security in the Sing-In Security and loged into my account. Then went down to close to the bottom of the page to the change my passowrd. I would say you could try it again. I just went throgh it, I hope this will help.
01-14-2012 3:38 PM
05-25-2012 11:36 PM - edited 05-25-2012 11:38 PM
I see there wasn't any helpful information posted. Well, let me continue, because this problem still exists.
These are the instructions ATT gives for resetting your email password. It states that this will work for a bellsouth.net email:
05-26-2012 12:02 AM
I finally got this done. What a nightmare.
I used the "Chat with ATT" option. The rep gave me a temporary password. I then went to http://www.att.com/myatt, and when I logged in, was prompted to select a new password. My email password has finally been reset.
ATT, there doesn't appear to be a way to change your email password without having a rep reset it. This is unacceptable for such a basic email function. My recommendation? Separate Yahoo from your email service. That integration is causing this problem, plus many more from the looks of this forum.
05-28-2012 2:32 PM
I had this same problem, and found the same solution. I told them in every feedback box I could find that they need to fix this, that it's wrong for them to highjack the email change password routine to instead change the password on your AT&T account info access. I spoke with supervisors who had no inkling that this was happening. Apparently they just don't care. They'd rather you suffer with a hacked email account (that was my problem) than make it easy and convenient to change the password on said account.
06-04-2012 5:40 AM
Ah yes, reminds me of a time about 15 years ago when AT&T accused me of converting my account to a business account. I couldn't get it changed back to a personal account. I finally discontinued service. Eventually a manager called me and indicated that what I was telling them was the truth and others where also affected. I really wish that there was more of a culture where the front line people were impowered to escallate issues that impact the customer. It's more about metrics and how quickly can you get someone off the line and move on to the next issue.
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