Contributor
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1 Message
My email won't accept my password
My email won't accept my password and there is a system error when I try to have a temporary password sent to my mailing address. I either can't remember my answers to the security questions or it won't accept them. How do I get a new password without having one sent to my email I can't retrieve my emails from?
Accepted Solution
Official Solution
ATT_James
Former Moderator
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773 Messages
11 years ago
jmfrey,
Here are a few links to try in resetting your password. Have you tried accessing your email reset from a different computer which might alleviate that system error.
Email password change or reset
Email login and password help
If all avenues are exhausted you can send a private message to our ATTCustomer care team by following the next link. Please include your name, an accessible email address, phone number and the best time to be reached, please allow up to 48 hours for a representative to contact you.
Private Message
James
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polkamusic
Contributor
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1 Message
8 years ago
"If all avenues are exhausted you can send a private message to our ATTCustomer care team by following the next link. Please include your name, an accessible email address, phone number and the best time to be reached, please allow up to 48 hours for a representative to contact you."
I have tried to log onto my email address, unsuccessfully. Cannot reset my password, questions asked not acceptable (I guess???) I had bellsouth account then AT&T internet but left them and they gave permission for continued use of the bellsouth.net for my email which I have used for a many of years. Now I cannot open my email account using Foxfire. Please help me
Dallas
[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
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ATTDSLCare
Community Support
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1.3K Messages
8 years ago
Hello @polkamusic,
You will need to contact the Digital Assistance Center at 877.285.0144 so they can verify your identity and then they can reset the password for you. If you need any further assistance, please feel free to message me back.
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Archer3694
Contributor
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1 Message
8 years ago
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jenklc
Contributor
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1 Message
7 years ago
After changing my ATT/Yahoo email password, I was able to access my email on both my PC & laptop but my iPad would not accept my new password, even if I tried to login from my browser. So, I ended up deleting my ATT account from my iPad and waited for about a week (this step my not be necessary, in hind sight). Then I went to att.net, via the browser on my iPad, clicked on "Forgot Password" and selected to have the reset link sent to my email address (the other option is to have it txt' to your mobile phone). Using my mobile phone, I invoked the link and entered & confirmed my new password. I expected the system to reject it, since it was already my password, but Voila! it worked and I was able to log into my email via the browser. Finally, I went into Settings, Mail on my iPad (actually waited 24 hours) and added my ATT account. Be sure to enter the new password in the incoming & outgoing server records and you should be good to go!
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