My child's account has been disabled

Teacher

My child's account has been disabled

I approved this account before the deadline - and as of today I discovered that my daughter's account has been disabled.  I went into my subaccounts and re-enabled it, but I still cannot login?  Anyone else?  How can I expedite this and get it back or is it gone forever?

Message 1 of 19 (3,718 Views)
Tutor
Solution
Accepted by ATTJulieCS (Community Support)
‎09-30-2015 1:39 AM

Re: My child's account has been disabled

I just "fixed" my child's account - and the solution was really silly - I was going nuts with the same problem, approved the ATT parental consent and the yahoo parental consent.  Then I noticed from the yahoo "manage subaccounts" area that there was no password for the affected subaccount - I created a new password and the account is now active

Now if only I could change the preferred browser language from Spanish to English..... -

Message 16 of 19 (3,250 Views)
Contributor

Re: My child's account has been disabled

at least you could get to your "manage subaccounts."  It won't take me anywhere when I hit that!  Glad YOUR problem is solved!

 

--still waiting...

Message 17 of 19 (3,025 Views)
Tutor
Solution
Accepted by ATTDelia (Employee)
‎09-30-2015 1:39 AM

Re: My child's account has been disabled

[ Edited ]

Adam42Kelly wrote:

I hope this helps. https://forums.att.com/t5/Email-Internet-Security/Parental-Approval-For-Sub-Accounts/m-p/3528717#M16...


This link worked for me.  I followed the directions and was skeptical about sending a message, but I did that yesterday.  I received no repsonse from them, but today I opened the original email reminder's link to give Parental permission thru ATT and signed onto ATT using my email and password and it went directly to my subaccounts like MAGIC!

I had discontinued SBC's DSL years ago, but have been using the free ATT accounts since then.  This worked.

 

Thank you Adam42Kelly!

Message 18 of 19 (2,293 Views)
Highlighted
Explorer

Re: My child's account has been disabled

You can change the language for your subaccounts by:

 

1. logging into your subaccount

2. click "My AT&T", then "Profile"

3. Go to "User Information", edit it

4. Change Espanol to Ingles

Message 19 of 19 (1,424 Views)