My child's account has been disabled

[answermethis]

I approved this account before the deadline - and as of today I discovered that my daughter's account has been disabled.  I went into my subaccounts and re-enabled it, but I still cannot login?  Anyone else?  How can I expedite this and get it back or is it gone forever?

[answermethis]

Thanks AT&T but I was hoping to get a better response than this:

Congratulations, answermethis!

As the result of your contributions to the community, you have earned a new rank. Your new rank is Contributor.

We appreciate your efforts and hope you will continue to be an active member of the community.

Thanks!

The AT&T Community Support Team

[answermethis]

Update:  Currently on the phone (for over 28 minutes BTW) with a lovely AT&T rep named Hayley in the Philippines.  She is unable to help me so gave me a # to call 866-722-9932.  Listening to music.  

To be continued, sadly...

[answermethis]

Update #2:  Spoke to Dominique in Indiana.  She gave me another 2 #s to call - 888-362-5909 (uverse) and/or 866-562-7219.  Wish me luck.

[answermethis]

"Due to unexpected call volumes we are unable to help you at this time.  Please visit help.yahoo.com and clicked on locked accounts"

OK - progress, right?

I certainly hope this helps someone else...

[answermethis]

As the result of your contributions to the community, you have earned a new rank. Your new rank is Tutor.

yippee...

[answermethis]

Your Incident ID is: 130718-022320

[answermethis]

Email states:

Right now, we're receiving a lot of requests. We're working as fast as we can, but it might take us a little bit longer than normal to respond to you.

Sincerely,

The Yahoo! Customer Care Team

answermethis asks:

can you define 'normal'?

[answermethis]

Perhaps my daughter will turn 13 before this gets resolved and then maybe the account will reactivate itself?  Still waiting to be resolved.  I wonder how many more hours will need to be spent on the phone.... Why can't this be resolved via email?

[answermethis]

Does an incident ID mean anything?

[nslanski]

I'm in the same boat - everything on my end tells me the account is enabled and the system is not waiting for any approvals.

I also was frustrated that they sent the emails about needing the approvals to the child only and not to the adult - the emails looked like phishing.

good luck and please post how you make out!

[answermethis]

Another update...  my understanding now (albeit this could all be false, but it comprises the info I have compiled) - it is becoming clear that yahoo can solve this problem, and AT&T cannot.  

However, Yahoo cannot assist me until I unmerge the email account with AT&T.

AT&T is stating that they are unable to unmerge the accounts.

This is beginning to sound like the problem has no solution.

Not giving up!  (I certainly hope the social media guy - who really seems like he's trying to help - isn't giving up either).

[answermethis]

Well, I decided to start fresh. I went to AT&T.com and used the chat feature. Now granted, there is no guarantee that you will get the same person - but today? My hero's name is Jeffrey and he got my daughter's account up and running. I say, avoid the phone and use Chat from now on. I wish you luck!

[edited for privacy]

[Adam42Kelly]

I hope this helps. https://forums.att.com/t5/Email-Internet-Security/Parental-Approval-For-Sub-Accounts/m-p/3528717#M16...

[nslanski]

I followed that link and was sent to an online article that told me

• You will need to contact AT&T for assistance with your AT&T Yahoo! Mail account.

ATT is pointing at Yahooto fix it, Yahoo is pointing at ATT -not helpful