07-18-2013 1:53 PM
I approved this account before the deadline - and as of today I discovered that my daughter's account has been disabled. I went into my subaccounts and re-enabled it, but I still cannot login? Anyone else? How can I expedite this and get it back or is it gone forever?
Solved by: Go to Solution.
07-18-2013 1:59 PM
Thanks AT&T but I was hoping to get a better response than this:
As the result of your contributions to the community, you have earned a new rank. Your new rank is Contributor.
We appreciate your efforts and hope you will continue to be an active member of the community.
The AT&T Community Support Team
07-18-2013 3:20 PM
Update: Currently on the phone (for over 28 minutes BTW) with a lovely AT&T rep named Hayley in the Philippines. She is unable to help me so gave me a # to call 866-722-9932. Listening to music.
To be continued, sadly...
07-18-2013 3:34 PM
"Due to unexpected call volumes we are unable to help you at this time. Please visit help.yahoo.com and clicked on locked accounts"
OK - progress, right?
I certainly hope this helps someone else...
07-18-2013 3:53 PM
07-18-2013 8:25 PM
Perhaps my daughter will turn 13 before this gets resolved and then maybe the account will reactivate itself? Still waiting to be resolved. I wonder how many more hours will need to be spent on the phone.... Why can't this be resolved via email?
07-19-2013 8:39 AM
I'm in the same boat - everything on my end tells me the account is enabled and the system is not waiting for any approvals.
I also was frustrated that they sent the emails about needing the approvals to the child only and not to the adult - the emails looked like phishing.
good luck and please post how you make out!
07-19-2013 9:27 AM
Another update... my understanding now (albeit this could all be false, but it comprises the info I have compiled) - it is becoming clear that yahoo can solve this problem, and AT&T cannot.
However, Yahoo cannot assist me until I unmerge the email account with AT&T.
AT&T is stating that they are unable to unmerge the accounts.
This is beginning to sound like the problem has no solution.
Not giving up! (I certainly hope the social media guy - who really seems like he's trying to help - isn't giving up either).
07-19-2013 10:09 AM - last edited on 07-19-2013 10:45 AM by Phil-101
Well, I decided to start fresh. I went to AT&T.com and used the chat feature. Now granted, there is no guarantee that you will get the same person - but today? My hero's name is Jeffrey and he got my daughter's account up and running. I say, avoid the phone and use Chat from now on. I wish you luck!
[edited for privacy]
07-21-2013 8:08 AM
07-24-2013 8:43 AM
I followed that link and was sent to an online article that told me
ATT is pointing at Yahooto fix it, Yahoo is pointing at ATT -not helpful
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