My child's account has been disabled

Teacher

My child's account has been disabled

I approved this account before the deadline - and as of today I discovered that my daughter's account has been disabled.  I went into my subaccounts and re-enabled it, but I still cannot login?  Anyone else?  How can I expedite this and get it back or is it gone forever?

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Message 1 of 19
Teacher

Re: My child's account has been disabled

Thanks AT&T but I was hoping to get a better response than this:

 

Congratulations, answermethis!

As the result of your contributions to the community, you have earned a new rank. Your new rank is Contributor.

We appreciate your efforts and hope you will continue to be an active member of the community.

Thanks!

The AT&T Community Support Team

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Message 2 of 19
Teacher

Re: My child's account has been disabled

Update:  Currently on the phone (for over 28 minutes BTW) with a lovely AT&T rep named Hayley in the Philippines.  She is unable to help me so gave me a # to call 866-722-9932.  Listening to music.  

To be continued, sadly...

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Message 3 of 19
Teacher

Re: My child's account has been disabled

Update #2:  Spoke to Dominique in Indiana.  She gave me another 2 #s to call - 888-362-5909 (uverse) and/or 866-562-7219.  Wish me luck.

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Message 4 of 19
Teacher

Re: My child's account has been disabled

"Due to unexpected call volumes we are unable to help you at this time.  Please visit help.yahoo.com and clicked on locked accounts"

 

OK - progress, right?

 

I certainly hope this helps someone else...

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Message 5 of 19
Teacher

Re: My child's account has been disabled

As the result of your contributions to the community, you have earned a new rank. Your new rank is Tutor.

 

yippee...

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Message 6 of 19
Teacher

Re: My child's account has been disabled

Your Incident ID is: 130718-022320

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Message 7 of 19
Teacher

Re: My child's account has been disabled

Email states:

 

Right now, we're receiving a lot of requests. We're working as fast as we can, but it might take us a little bit longer than normal to respond to you.
 
Sincerely,
The Yahoo! Customer Care Team
 
answermethis asks:
 
can you define 'normal'?
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Message 8 of 19
Teacher

Re: My child's account has been disabled

Perhaps my daughter will turn 13 before this gets resolved and then maybe the account will reactivate itself?  Still waiting to be resolved.  I wonder how many more hours will need to be spent on the phone.... Why can't this be resolved via email?

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Message 9 of 19
Teacher

Re: My child's account has been disabled

Does an incident ID mean anything?
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Message 10 of 19
Tutor

Re: My child's account has been disabled

I'm in the same boat - everything on my end tells me the account is enabled and the system is not waiting for any approvals.

I also was frustrated that they sent the emails about needing the approvals to the child only and not to the adult - the emails looked like phishing.

good luck and please post how you make out!

Message 11 of 19
Highlighted
Teacher

Re: My child's account has been disabled

Another update...  my understanding now (albeit this could all be false, but it comprises the info I have compiled) - it is becoming clear that yahoo can solve this problem, and AT&T cannot.  

 

However, Yahoo cannot assist me until I unmerge the email account with AT&T.

 

AT&T is stating that they are unable to unmerge the accounts.

 

This is beginning to sound like the problem has no solution.

 

Not giving up!  (I certainly hope the social media guy - who really seems like he's trying to help - isn't giving up either).

Message 12 of 19
Teacher

Re: My child's account has been disabled

Well, I decided to start fresh. I went to AT&T.com and used the chat feature. Now granted, there is no guarantee that you will get the same person - but today? My hero's name is Jeffrey and he got my daughter's account up and running. I say, avoid the phone and use Chat from now on. I wish you luck!

 

[edited for privacy]

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Message 13 of 19

Re: My child's account has been disabled

Message 14 of 19
Tutor

Re: My child's account has been disabled

I followed that link and was sent to an online article that told me

 

  • You will need to contact AT&T for assistance with your AT&T Yahoo! Mail account.

 

ATT is pointing at Yahooto fix it, Yahoo is pointing at ATT -not helpful

Message 15 of 19
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