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My att email has stopped sending or loading email.

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My att email has stopped sending or loading email.

Customer Care will not help as I no longer have an att account and cannot remember security code or single security answer from at least 15 years ago. It’s my primary account. Any ideas?

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Message 1 of 5
Administrator

Re: My att email has stopped sending or loading email.

Hey @Anesgaard,

 

Let us help!

 

Are you still able to sign in via att.net? Are you getting any error message?

 

We look forward to assisting further!

 

Rury, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 5
Contributor

Re: My att email has stopped sending or loading email.

I have been able to change my password three times and no error
messages. I did get an email saying I have an outdated email program,
weeks ago, but I don’t think I clicked on anything. . Can’t really
remember. A att tech guy sent me an email, but it never loaded. Started
by getting only like one or two emails a day to now none in almost a week.
Message 3 of 5
Administrator
Solution
Accepted by Administrator (Administrator)
Accepted by Lingoes
‎11-12-2018 8:46 AM

Re: My att email has stopped sending or loading email.

Hi @Anesgaard

 

Try troubleshooting your email here and let us know if it was successful.

 

Aminah, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 4 of 5
Contributor

Re: My att email has stopped sending or loading email.

OMG, I'm so very happy!!! Yes, all my emails were filtered to go to my "archive" box. They were there all along. No one mentioned this in all my customer care phone calls. I must have used that fake email to verify and they hacked me. I just moved them to my inbox and deleted the work "failure" and my att address from the filter. Thanks you so much for this info, I'm so grateful!

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