Microsoft Outlook 2011 MAC Version Email Configuration

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Microsoft Outlook 2011 MAC Version Email Configuration

I'm trying to configure my Microsoft Outlook 2011 MAC email program to send and receive my att.net account.  I can't seem to find the configuration information.  I tried using the pop.att.yahoo.com port 995 and smtp.att.yahoo.com port 465 configuration as indicated in a previous version of Outlook.  I can receive email sent to my att.net email account but I can't send from att.net email account using Outlook 2011 MAC Version.  I receive Error Code:  3253.  

 

Has anyone run across this issue and found a solution to this error?  Please advise.  Thanks! 

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Message 1 of 28
Contributor

Re: Microsoft Outlook 2011 MAC Version Email Configuration

BTW I;m DSL NOT Uverse.
Message 16 of 28
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Re: Microsoft Outlook 2011 MAC Version Email Configuration

I have tried these settings and I can receive emails but cannot send.  I've tried several times with no success.  

Message 17 of 28
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Re: Microsoft Outlook 2011 MAC Version Email Configuration

Sorry about that.

I had my best luck using the "Char" link to AT&T.

The phone support was frustrating at best.
Message 18 of 28
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Re: Microsoft Outlook 2011 MAC Version Email Configuration

Not shockingly, i am also having the same problem with AT&T.  I just spent another hour on the phone and in the end I was told "We only support webmail, we do not support POP mail,  if you need help with that you have to contact Conect Tech".  Even though the website says they provide POPP mail service.  They change their settings causing everyones client email to stop working, and we have to give them more money.  It is insane.

 

The only workaround i have found is to log into webmail, then log out of webmail and then try to log into your email client(Outlook, mac mail, etc.)  works about 50% of the time.  It's a weak option, but it is the best I could find since AT&T refuses to address their problem.

Message 19 of 28
Contributor

Re: Microsoft Outlook 2011 MAC Version Email Configuration

I'm having major problems with this too.  It tells me that my password is incorrect.  However, sometimes it works just fine, with the same password!  ARGH!!

AT&T refuses to help me.  Smiley Sad
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Message 20 of 28
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Re: Microsoft Outlook 2011 MAC Version Email Configuration

HEY!  AT&T!  DON'T YOU GUYS GET IT?  YOU AREN'T SUPPORTING YOUR CUSTOMERS AND THEY ARE ANGRY!  YES, I AM SHOUTING BECAUSE YOU ARE DEAF!  I AM A TECHNOLOGY CONSULTANT AND MY CLIENTS ARE YOUR CUSTOMERS.  I HAVE NEVER SEEN A COMPANY MORE RESISTANT TO THEIR CUSTOMERS THAN YOU.

Message 21 of 28
Tutor

Re: Microsoft Outlook 2011 MAC Version Email Configuration

those are the right settings, its just when you add the account info, you need to uncheck the box that says configure automatically, than add account, after you do that then add all the info they gave you, it should work fine, mine did.
Message 22 of 28
Tutor

Re: Microsoft Outlook 2011 MAC Version Email Configuration

in Oulook go to tools 

accounts

click bottom + sign

click e-mail

add your email address 

add password

uncheck the box Configure automatically

incoming server is inbound.att.net

check box overide default port, then add 995

check use SSL to connect

outgoing server is outbound.att.net

check box overide default port, then add 465

check box use SSL to connect 

then click More options....

under  Authentication scroll to use incoming server info

then click ok

close the window and go to Home on outlook and click Send/Recive, it should work

 

Message 23 of 28
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Contributor

Re: Microsoft Outlook 2011 MAC Version Email Configuration

Pamelaz,

 

I'm running Apple OS X v10.8.2 (12C60) and MS Office for Mac 2011, v14.2.5 (121010).  I have followed the advice and settings from this thread, worked with the 24/7 esupport help team and I'm dead in the water (sts).  I receive the following error, "Authentication failed because Outlook doesn't support any of the available authentication methods", with the following details - Could not retrieve mail. Account name: "Att", Error code: - 17897.

 

I've been using Outlook email features for years with cox and really need this to work with our new att.net account.  I would appreciate your  and/or other users assistance on solving this anomaly.

 

Thanks!

Message 24 of 28
Tutor

Re: Microsoft Outlook 2011 MAC Version Email Configuration

Hi all! After trying so many options from help forums, AT&T website, etc... this is what's working wonders for me. Hope it helps you... 

 

Account Description:  AT&T

 

Your Personal Information:

Full Name: (Type in your name, last name)

E-mail address: (Your AT&T e-mail address)

 

Server Information:

User name: (Type in your e-mail address - ex. username@att.net)

Password: (Your AT&T e-mail account password)

 

Incoming Server: imap.mail.yahoo.com

DO NOT CHECK "Override default port".

Check mark to "Use SSL to connect (recommended)".

DO NOT CHECK "Always use secure password".  The port sets automatically to 993.

 

Outgoing Server:  smtp.mail.yahoo.com

Check mark to "Override default port", and change the port to 465.

Check mark to "Use SSL to connect (recommended).

 

Click now on "More Options".

Settings for: smtp.mail.yahoo.com


Authentication: User Name and Password
User name:  (Your AT&T e-mail address)

Password:  (Your password)

Click OK.

 

Smiley Happy Good luck to all!! Please, let me know if this works for you.  

 

 

 

 

Message 25 of 28
Contributor

Re: Microsoft Outlook 2011 MAC Version Email Configuration

thanks for getting down to the fine details. It worked
Message 26 of 28
Contributor

Re: Microsoft Outlook 2011 MAC Version Email Configuration

I know this is a little old now, but in my case, none of the previous settings were working in Outlook 365 for the Mac. Your settings however work, and thank-you for posting them.

 

There has always been some confusion in the setup and it seems that just about the time we have everything worked out; something changes either at Yahoo or AT&T, and we, and the email clients we're using, get confused. When I was with Bellsouth, formerly, it was fairly simple to configure since we used our own servers. After the merger with SBC, since they used Yahoo servers, we had to do a migration. The confusion with AT&T and Yahoo has created quite a bit of drama over the years, especially after free email client support was stopped. When it was supported, it forced the AT&T support reps to maintain proficiency in these changes. Once it was handed over to ConnectTech however, the ball is in their court to maintain and service.  I consider myself knowledgeable in this area as a former employee and instructor, but honestly, when all of the previous settings I was aware of failed to work in Outlook, as they used to, I just stopped using my att.net email account for the most part, and just had it forwarded to gmail from my AT&T webmail account.

 

I do understand and appreciate the spot the service reps are in when their scope of support is limited to webmail now. Most do want to help, but due to the variety of email clients out there, it really did get difficult and time-consuming; thus their decison to support AT&T web mail, powered by Yahoo, since they do manage and control that path and architecture in conjunction with Yahoo. In my honest opinion, they should manage their own email servers and disengage with Yahoo altogether, because a hand-off point still exists where a decision has to be made whether the problem is with Yahoo or AT&T when customer situations arise, and I can remember occasions where the acceptance of responsibility was a nightmare of sorts. Again, just my opinionSmiley Happy

 

Bob

Message 27 of 28

Re: Microsoft Outlook 2011 MAC Version Email Configuration

Hi all,

Error Code 3253 viz "Connection to server failed or was dropped" can be solved out through-

 

  • Create a new subfolder on exchange and move message on this folder.
    Note: Please don’t create sub-folders just under Inbox folder but at the root level of the Exchange
  • And the 2nd way to transfer emails to a folders “on My Computer”
    Note: Folders “On My Computer” are susceptible to Damage the data so take care of your data by taking backup before moving on it.

Alternate: For proper configuration of MS Outlook 2011 for Mac, you can visit here at-

http://www.blogs.olmtopst.com/add-an-email-account-on-outlook-2011-for-mac.html

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