02-10-2011 3:54 PM
I'm trying to configure my Microsoft Outlook 2011 MAC email program to send and receive my att.net account. I can't seem to find the configuration information. I tried using the pop.att.yahoo.com port 995 and smtp.att.yahoo.com port 465 configuration as indicated in a previous version of Outlook. I can receive email sent to my att.net email account but I can't send from att.net email account using Outlook 2011 MAC Version. I receive Error Code: 3253.
Has anyone run across this issue and found a solution to this error? Please advise. Thanks!
Solved by: Go to Solution.
01-03-2012 7:23 AM
I have tried these settings and I can receive emails but cannot send. I've tried several times with no success.
01-03-2012 9:31 AM
04-04-2012 9:22 AM
Not shockingly, i am also having the same problem with AT&T. I just spent another hour on the phone and in the end I was told "We only support webmail, we do not support POP mail, if you need help with that you have to contact Conect Tech". Even though the website says they provide POPP mail service. They change their settings causing everyones client email to stop working, and we have to give them more money. It is insane.
The only workaround i have found is to log into webmail, then log out of webmail and then try to log into your email client(Outlook, mac mail, etc.) works about 50% of the time. It's a weak option, but it is the best I could find since AT&T refuses to address their problem.
08-24-2012 11:06 AM
HEY! AT&T! DON'T YOU GUYS GET IT? YOU AREN'T SUPPORTING YOUR CUSTOMERS AND THEY ARE ANGRY! YES, I AM SHOUTING BECAUSE YOU ARE DEAF! I AM A TECHNOLOGY CONSULTANT AND MY CLIENTS ARE YOUR CUSTOMERS. I HAVE NEVER SEEN A COMPANY MORE RESISTANT TO THEIR CUSTOMERS THAN YOU.
10-03-2012 9:22 PM
10-03-2012 9:33 PM
in Oulook go to tools
click bottom + sign
add your email address
uncheck the box Configure automatically
incoming server is inbound.att.net
check box overide default port, then add 995
check use SSL to connect
outgoing server is outbound.att.net
check box overide default port, then add 465
check box use SSL to connect
then click More options....
under Authentication scroll to use incoming server info
then click ok
close the window and go to Home on outlook and click Send/Recive, it should work
01-16-2013 9:30 PM
I'm running Apple OS X v10.8.2 (12C60) and MS Office for Mac 2011, v14.2.5 (121010). I have followed the advice and settings from this thread, worked with the 24/7 esupport help team and I'm dead in the water (sts). I receive the following error, "Authentication failed because Outlook doesn't support any of the available authentication methods", with the following details - Could not retrieve mail. Account name: "Att", Error code: - 17897.
I've been using Outlook email features for years with cox and really need this to work with our new att.net account. I would appreciate your and/or other users assistance on solving this anomaly.
02-16-2013 10:47 PM - edited 02-16-2013 10:49 PM
Hi all! After trying so many options from help forums, AT&T website, etc... this is what's working wonders for me. Hope it helps you...
Account Description: AT&T
Your Personal Information:
Full Name: (Type in your name, last name)
E-mail address: (Your AT&T e-mail address)
User name: (Type in your e-mail address - ex. email@example.com)
Password: (Your AT&T e-mail account password)
Incoming Server: imap.mail.yahoo.com
DO NOT CHECK "Override default port".
Check mark to "Use SSL to connect (recommended)".
DO NOT CHECK "Always use secure password". The port sets automatically to 993.
Outgoing Server: smtp.mail.yahoo.com
Check mark to "Override default port", and change the port to 465.
Check mark to "Use SSL to connect (recommended).
Click now on "More Options".
Settings for: smtp.mail.yahoo.com
Authentication: User Name and Password
User name: (Your AT&T e-mail address)
Password: (Your password)
Good luck to all!! Please, let me know if this works for you.
11-02-2014 8:32 AM
I know this is a little old now, but in my case, none of the previous settings were working in Outlook 365 for the Mac. Your settings however work, and thank-you for posting them.
There has always been some confusion in the setup and it seems that just about the time we have everything worked out; something changes either at Yahoo or AT&T, and we, and the email clients we're using, get confused. When I was with Bellsouth, formerly, it was fairly simple to configure since we used our own servers. After the merger with SBC, since they used Yahoo servers, we had to do a migration. The confusion with AT&T and Yahoo has created quite a bit of drama over the years, especially after free email client support was stopped. When it was supported, it forced the AT&T support reps to maintain proficiency in these changes. Once it was handed over to ConnectTech however, the ball is in their court to maintain and service. I consider myself knowledgeable in this area as a former employee and instructor, but honestly, when all of the previous settings I was aware of failed to work in Outlook, as they used to, I just stopped using my att.net email account for the most part, and just had it forwarded to gmail from my AT&T webmail account.
I do understand and appreciate the spot the service reps are in when their scope of support is limited to webmail now. Most do want to help, but due to the variety of email clients out there, it really did get difficult and time-consuming; thus their decison to support AT&T web mail, powered by Yahoo, since they do manage and control that path and architecture in conjunction with Yahoo. In my honest opinion, they should manage their own email servers and disengage with Yahoo altogether, because a hand-off point still exists where a decision has to be made whether the problem is with Yahoo or AT&T when customer situations arise, and I can remember occasions where the acceptance of responsibility was a nightmare of sorts. Again, just my opinion
06-08-2015 11:12 PM
Error Code 3253 viz "Connection to server failed or was dropped" can be solved out through-
Alternate: For proper configuration of MS Outlook 2011 for Mac, you can visit here at-
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