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Posted Feb 20, 2014
2:49:38 PM
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Made a mess of Outlook 2013

We have Microsoft Outlook 2013 on one of our home computers

We have a bellsouth.net email address

I installed Microsoft Outlook 2013 on a second home computer.

Unfortunately I selected "microsoft exchange" when trying to set up Outlook on my other home computer so that I could also get our bellsouth.net on that computer.

Now when I open Outlook the Microsoft Exchange server says "POP3" and I type in my bellsouth.net email address.

I keep getting the "connection to Microsoft Exchange is unavailable.  Outlook must be online or connected to complete..."

I have no idea how to get it to do anything else at this point.

Do I put a different server name in the first box?

I think I need to not select the Microsoft exchange server but I do not have a clue how to change it at this point.

Thanks for any help!

We have Microsoft Outlook 2013 on one of our home computers

We have a bellsouth.net email address

I installed Microsoft Outlook 2013 on a second home computer.

Unfortunately I selected "microsoft exchange" when trying to set up Outlook on my other home computer so that I could also get our bellsouth.net on that computer.

Now when I open Outlook the Microsoft Exchange server says "POP3" and I type in my bellsouth.net email address.

I keep getting the "connection to Microsoft Exchange is unavailable.  Outlook must be online or connected to complete..."

I have no idea how to get it to do anything else at this point.

Do I put a different server name in the first box?

I think I need to not select the Microsoft exchange server but I do not have a clue how to change it at this point.

Thanks for any help!

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Made a mess of Outlook 2013

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Feb 20, 2014 4:48:57 PM
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Hello amnh,

First off, you will not be using Microsoft Exchange, to set up your email. As such, we'll have to remove the configuration files.

If you are running Windows 7 or Windows 8 follow these steps.
1. Go to Control Panel and find "Mail". (If you're in Category View, you'll have to click on User Accounts and Family Saftey first.)
2. Double Click on Mail (or Mail (32-bit))
3. Click the "Email Accounts..." button.
4. Create a new POP Account using the settings found at the bottom of this post.
5. Once you return to the Account Settings window, select the POP3 account and click the button that says "Set as Default."
6. Click on the Exchange account, and click remove.
7. Click close and return to Outlook.

Email Settings:
Incoming (POP) Server: inbound.att.net
Port: 995
SSL: Yes
Outgoing (STMP) Server: outbound.att.net
Port: 465
SSL: Yes
Email/Username: CustomerID@bellsouth.net
Hello amnh,

First off, you will not be using Microsoft Exchange, to set up your email. As such, we'll have to remove the configuration files.

If you are running Windows 7 or Windows 8 follow these steps.
1. Go to Control Panel and find "Mail". (If you're in Category View, you'll have to click on User Accounts and Family Saftey first.)
2. Double Click on Mail (or Mail (32-bit))
3. Click the "Email Accounts..." button.
4. Create a new POP Account using the settings found at the bottom of this post.
5. Once you return to the Account Settings window, select the POP3 account and click the button that says "Set as Default."
6. Click on the Exchange account, and click remove.
7. Click close and return to Outlook.

Email Settings:
Incoming (POP) Server: inbound.att.net
Port: 995
SSL: Yes
Outgoing (STMP) Server: outbound.att.net
Port: 465
SSL: Yes
Email/Username: CustomerID@bellsouth.net

Re: Made a mess of Outlook 2013

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Feb 20, 2014 5:48:25 PM
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Well the good news is your instructions did get me back to the set up section!!!  THANK YOU SO MUCH!

The bad news is that it still won't work.

 

First screen:

Your name: name on screen when receiver gets my email

email address:  Customer ID@bellsouth.net

Server info:

Account type: POP3

Incoming: inbound.att.net

outgoing: outbound.att.net

user name: name on screen when receiver gets my email

Password: xxxxxxxx

Remember password box: checked  Is that correct?

New outlook data file: checked   Is that correct?

Require logon authentication: checked    Is that correct?

 

More settings screen:

Outgoing server (SMTP) requires authentication: checked

Advance screen:

     incoming server: POP3 995

     outgoing server: 465

     SSL

 

The two error messages I get most are:

Timed out

Authentication required

 

Any further suggestions would be appreciated.  But Thanks again for getting me back to the beginning!

AMNH

 

Well the good news is your instructions did get me back to the set up section!!!  THANK YOU SO MUCH!

The bad news is that it still won't work.

 

First screen:

Your name: name on screen when receiver gets my email

email address:  Customer ID@bellsouth.net

Server info:

Account type: POP3

Incoming: inbound.att.net

outgoing: outbound.att.net

user name: name on screen when receiver gets my email

Password: xxxxxxxx

Remember password box: checked  Is that correct?

New outlook data file: checked   Is that correct?

Require logon authentication: checked    Is that correct?

 

More settings screen:

Outgoing server (SMTP) requires authentication: checked

Advance screen:

     incoming server: POP3 995

     outgoing server: 465

     SSL

 

The two error messages I get most are:

Timed out

Authentication required

 

Any further suggestions would be appreciated.  But Thanks again for getting me back to the beginning!

AMNH

 

Re: Made a mess of Outlook 2013

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Feb 20, 2014 6:21:19 PM
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AMNH wrote:

Well the good news is your instructions did get me back to the set up section!!!  THANK YOU SO MUCH!

The bad news is that it still won't work.

 

First screen:

Your name: name on screen when receiver gets my email

email address:  CustomerID@bellsouth.net

Server info:

Account type: POP3

Incoming: inbound.att.net

outgoing: outbound.att.net

user name: CustomerID@bellsouth.net

Password: xxxxxxxx

Remember password box: checked  Is that correct? That's Fine

New outlook data file: checked   Is that correct? Yes.

Require logon authentication: checked    Is that correct? No, uncheck 

 

More settings screen:

Outgoing server (SMTP) requires authentication: checked

Advance screen:

     incoming server: POP3 995

This server requires an encrypted connection: checked

     outgoing server: 465

     SSL

 

The two error messages I get most are:

Timed out

Authentication required

 

Any further suggestions would be appreciated.  But Thanks again for getting me back to the beginning!

AMNH


 

Changes Noted In Green!


AMNH wrote:

Well the good news is your instructions did get me back to the set up section!!!  THANK YOU SO MUCH!

The bad news is that it still won't work.

 

First screen:

Your name: name on screen when receiver gets my email

email address:  CustomerID@bellsouth.net

Server info:

Account type: POP3

Incoming: inbound.att.net

outgoing: outbound.att.net

user name: CustomerID@bellsouth.net

Password: xxxxxxxx

Remember password box: checked  Is that correct? That's Fine

New outlook data file: checked   Is that correct? Yes.

Require logon authentication: checked    Is that correct? No, uncheck 

 

More settings screen:

Outgoing server (SMTP) requires authentication: checked

Advance screen:

     incoming server: POP3 995

This server requires an encrypted connection: checked

     outgoing server: 465

     SSL

 

The two error messages I get most are:

Timed out

Authentication required

 

Any further suggestions would be appreciated.  But Thanks again for getting me back to the beginning!

AMNH


 

Changes Noted In Green!

Re: Made a mess of Outlook 2013

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Feb 20, 2014 7:09:22 PM
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That did it!!!!!!!!!!!!   Thank you SO MUCH!!!  My husband's computer is trying to crash and we needed to get our email on my computer so we can get it fixed. But that would mean we would be without email for weeks.  You are a Blessing!

AMNH

That did it!!!!!!!!!!!!   Thank you SO MUCH!!!  My husband's computer is trying to crash and we needed to get our email on my computer so we can get it fixed. But that would mean we would be without email for weeks.  You are a Blessing!

AMNH

Re: Made a mess of Outlook 2013

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