Lost access to email at @sbcglobal.net and have tried everything. Can you help?

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Contributor

Lost access to email at @sbcglobal.net and have tried everything. Can you help?

Hello Dmitriyi -

 

I've been trying to regain access to my email account for over 18 months now and thought I'd try again today. I used the account for business and personal and would really like to gain access to some documents that I filed away.

 

The email account was connected to my ATT service before it was ATT. It was part of SBC Global in Wisconsin and the email was free. The account has an @sbcglobal.net "suffix" instead of @att.net. I have tried all of the tools online to reset my password but now the system doesn't even recognize anything I am inputting. Shortly after the problem started (maybe as a result of being hacked) I did speak with someone at ATT and thought it was resolved but it wasn't.

 

Do you have any suggestions for me?

 

Thank you.

Message 1 of 3 (707 Views)
Community Manager

Re: Lost access to email at @sbcglobal.net and have tried everything. Can you help?

 

Hello @WisconsinJodi 

 

I'm very sorry to hear about your email issue. 18 months is quite a long time, the address might have been recycled if it was inactive for so long. Please call our web support at 1-877-312-5550 and they'll be happy to check for you.

 

Thank you,

Dmitriy


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Message 2 of 3 (642 Views)
Contributor

Re: Lost access to email at @sbcglobal.net and have tried everything. Can you help?

Hello Dmitriy - Thank you for your response. I don't know if it's worked yet because we haven't tried calling yet. Long story short...this issue is not mine, it is my boyfriend's. I used to manage his email accounts because he was too busy to keep them in good shape. So while I have his old password, his home address, home phone, etc I'm afraid to make the call myself because they may ask for a account number or some other piece of information I neglected to collect. He will make the call within the next few days I'm sure. After all...it's his emails that are sitting out there.

 

I will update this post again as soon as I know the outcome.

 

Thank you again!!

 

Jodi

Message 3 of 3 (622 Views)
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