Contributor
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1 Message
Locked out subaccounts and no help after 3 weeks
I have had a main ATT email account and three sub-accounts for almost 8 years. Each of the sub-accounts have now been locked out one after another and the password no longer works. Now I can only access the main account. When I try and reset the passwords, it tells me I can't becasue the account is inacctive. What I believe has happened is these accounts were connected to a paid ATT account which I have dropped. They have now become "free' email accounts and they need to be reset.
I have called/emailed/live chatted with four sepperate suppprt centers. All of them eventually pass me onto another support center. The last one has now sent me back to the original center I began with. During my last chat session a few minutes ago, I explained I haven't had a paid ATT service for about three years. The servce agent told me she COULD reset my information/password, but refused to do so unless I provided my custmer code which would be listed on my ATT bill ?!
I suppose I could try and dig up an old bill from storage, but there must be an easier way. Does anyone know if there is any way to access these accounts again?
Accepted Solution
Official Solution
ATT_James
Former Moderator
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773 Messages
11 years ago
kittski,
Sorry to hear about the trouble your having with your sub accounts. I have included a few links below that will hopefully help.
Free Email Information
What happens to my existing merged Yahoo! ID after my AT&T service is disconnected or canceled?
AT&T Troubleshoot & Resolve
Still nothing working, please feel free to send a private message to our ATTCustomer care team by following the link below. Please include your name, an accessible email address, phone number and the best time that you can be contacted, please also allow up to 48 hours for a response.
Private Message
James
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ATTHelpForums
Community Support
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2.7K Messages
11 years ago
Hi, we received your private message and replied. We look forward to assisting you.
Thank you.
Phillisa
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geneklui
Contributor
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2 Messages
11 years ago
Hi
I have the same issue and have sent a PM already. Please review.
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geneklui
Contributor
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2 Messages
11 years ago
Thanks to someone at ATT chat that helped me. Finally, spending 3 - 4 hours the night before, got a hold of someone on chat that was able to help me.
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answermethis
Teacher
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14 Messages
11 years ago
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sharon517
Contributor
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1 Message
8 years ago
I cleaned my history and the computer don't reconize my pass word or acct. I tried reapplying , and yahoo says this account is taken. I never could get into the acct to update the cell phone for whatever reason, i continue accessing using the save. now i am hoping i have a merge on my old att account how can i use the merge drop box to find out if i have a merged account.
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