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Locked out of my Bellsouth.net email account

Contributor

Locked out of my Bellsouth.net email account

For almost all of the month of November I have been locked out of my bellsouth.net email account.The reset password option will not accept my correct password nor will it accept my correct answers for the security questions. Is there any possible solution that will regain access to my email account - <removed for security concerns>?

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Message 1 of 18
Administrator

Re: Locked out of my Bellsouth.net email account

Hi, @Chamrock222!

Thank you for reaching to our forums for help! We would love to assist you, however we do need you to remove your pubic email address from your post first for your security.

John, AT&T Community Specialist


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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 18
Contributor

Re: Locked out of my Bellsouth.net email account

Ok Locked out of my email account.

For almost all of the month of November I have been locked out of my bellsouth.net email account.The reset password option will not accept my correct password nor will it accept my correct answers for the security questions. Is there any possible solution that will regain access to my email account 

Message 3 of 18
Administrator
Solution
Accepted by Administrator (Administrator)
Accepted by davidbk
‎12-05-2018 11:21 AM

Re: Locked out of my Bellsouth.net email account

Hi, @Chamrock222.

Do you have an AT&T Internet or other services that you sign into https://soc.att.com/2Q9LJE4 or myAT&T with? If so, the passwords for your email and the Access ID you use are linked, and you should be able to reset the password for the Access ID or User ID, and that will reset your email password.

If this will not work, let us know so we know how to proceed.

John, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 4 of 18
Contributor

Re: Locked out of my Bellsouth.net email account

I'm having the same problem it wont accept my password I can only remember the answer to 1 security question .I'm no longer a customer but I still use my bellsouth.net email 

Message 5 of 18
Contributor

Re: Locked out of my Bellsouth.net email account

I have had my bellsouth email for as long as I can remember. Yesterday I got a creepy email stating my account was hacked so the first thing I did was try to change my password. After multiple attempts it wouldn’t go through because it kept saying I didn’t have a secure connection which made no sense. Eventually it said I had made too many attempts and I need to contact customer care but doesn’t direct me as to how to do that. 

Message 6 of 18
Contributor

Re: Locked out of my Bellsouth.net email account

both of my parents have had bellsouth.net emails for probably over 20 years. It's been about 2 weeks now that someone got into their account changed the answers to their security questions and changed their passwords. There are ALOT of sensitive information and priceless photos and emails that they no longer have access to and no one has been able to help. I've searched through blogs and I see that many many people have had this problem for years but there seems to be no soloution.

Message 7 of 18
Contributor

Re: Locked out of my Bellsouth.net email account

Just got locked out yesterday. Password is invalid. I have had this e-mail for well over 20 years.  I get a correct credentials notification every half hour which is starting to get on my nerves. I have tried to reset my pw and of course my answers will not let me proceed. I can't see how my answers are wrong since I only had 1 dog growing up and 1 person who I did everything with as a kid. Seems like this is an on going problem. I getting the " Locked out of account by ATT" message. Could use some help.

Message 8 of 18
Contributor

Re: Locked out of my Bellsouth.net email account

I got an email saying that I've been my password has been changed I've never changed my password I've had my BellSouth account for years and now all the sudden since we don't have AT&T you guys are messing up with my my email I think that's messed up I can't even reset it the way it normally does you forget password to push it just circles and circles I cannot get anybody to help me with this I need somebody to help me get my password reset and my email working again

Message 9 of 18
Contributor

Re: Locked out of my Bellsouth.net email account

How did you fix this?  I am having the same exact problem. 

Message 10 of 18
Contributor

Re: Locked out of my Bellsouth.net email account

I am having the same problem and can't get any help.  Someone please tell me how to get my account back.  Can't change my pw.

 

 

 

Message 11 of 18
Contributor

Re: Locked out of my Bellsouth.net email account

i tried to call bellsouth and it seemed SUPER shady, they said they could help me but wanted me to pay money to do it. So I said no thanks and haven't found a solution yet

Message 12 of 18
Tutor

Re: Locked out of my Bellsouth.net email account

Why is this happening to so many people? It just happened to me and I'm having the same problems as everyone else I've had this email for years and the same for my password, and my security answers are right even though you guys say their not WHAT IS UP?

Message 13 of 18
Contributor

Re: Locked out of my Bellsouth.net email account

Did you get response? I have same problem

Message 14 of 18
Contributor

Re: Locked out of my Bellsouth.net email account

I'm having the same problem.  Locked out since January 10, 2019.

Message 15 of 18
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