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LOCKED OUT OF MY SBCGLOBAL.NET EMAIL ACCOUNT - CHANGED PASSWORD THAT I DID NOT CHANGE

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LOCKED OUT OF MY SBCGLOBAL.NET EMAIL ACCOUNT - CHANGED PASSWORD THAT I DID NOT CHANGE

Hello, the password on my sbcglobal.net account has been changed (NOT BY ME) and I cannot reset the password.  I have tried going to att.net to change it, but it wants to send me a verification code to the email I cannot access and I do not have the recovery phone number any longer.  The only AT&T account I have is DirecTV.  There are many important emails in there I cannot access including one for an interview today at 10:00 a.m. HELP!!!!

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Message 1 of 7
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Accepted by ATTKevin
‎02-15-2019 2:59 PM

Re: LOCKED OUT OF MY SBCGLOBAL.NET EMAIL ACCOUNT - CHANGED PASSWORD THAT I DID NOT CHANGE

Hello @cmdever,

 

Thank you for reaching out on the forums, we're here to help! You can change your password by signing into your myAT&T account. For complete steps on this process check out this great Reset Your Email Password Using myAT&T support article. If you have additional questions feel free to reach back out!

 

James C., AT&T Community Specialist


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Message 2 of 7
Contributor

Re: LOCKED OUT OF MY SBCGLOBAL.NET EMAIL ACCOUNT - CHANGED PASSWORD THAT I DID NOT CHANGE

No good. If you can't access, you can't make the change. 2nd time in a couple of months I've been locked out of my primary email with 2 others still working. A 20 year old free sbcglobal.net email and ATT says they can do NOTHING unless I have it associated with an ATT account. 

Message 3 of 7
ACE - Expert

Re: LOCKED OUT OF MY SBCGLOBAL.NET EMAIL ACCOUNT - CHANGED PASSWORD THAT I DID NOT CHANGE

Your sbcglobal.net is an att account albeit a legacy account.

 

If you knew your security questions you could use Forgot ID/Password as another way to reset the password.  It too also gives you the option of using a recovery email address but you, like apparently so many others, insist on specifying a recovery address of the account they want to recover rather than some other (permanent or semi-permanent) email address, e.g., a gmail address.  I keep repeating this in the hopes that people reading it get the hint before it's too late.

 

On the other hand, for legacy account problems, I keep pointing people to the Digital Assistance Center (877-273-2728).

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Message 4 of 7
Contributor

Re: LOCKED OUT OF MY SBCGLOBAL.NET EMAIL ACCOUNT - CHANGED PASSWORD THAT I DID NOT CHANGE

Tried all the suggestions.  Having the problem for several days.  On Saturday it was able to get into my email [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.] for a minute.  Tried to sign in today and locked out again.  followed the reset password page and them get an error message.

Message 5 of 7
Contributor

Re: LOCKED OUT OF MY SBCGLOBAL.NET EMAIL ACCOUNT - CHANGED PASSWORD THAT I DID NOT CHANGE

AirForce1965

Printed error message.

 

SAML 2.0 authentication failed

 
What does that mean

 

Error detailsFBTSML215E The name identifier policy in the authentication request could not be met by this identity provider.

 

Stack trace
Message 6 of 7
Contributor

Re: LOCKED OUT OF MY SBCGLOBAL.NET EMAIL ACCOUNT - CHANGED PASSWORD THAT I DID NOT CHANGE

I am having the same issue as AirForce1965.  Has anyone responded with a solution?

Message 7 of 7
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