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dmdorrough's profile

Contributor

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1 Message

Thursday, March 21st, 2013 3:10 PM

Issues with attaching files

My att email is not allowing me to attach a word doc from my mac computer.  After selecting the file, I push "attach files" and get a message stating "invalid file specified."  I have tried several different files, and it says the same thing on each file.  How do I attach my file?

Contributor

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1 Message

11 years ago

Make sure on IE that your compatibility view is "on" or "check marked". That's what worked for me (as of today). Really wish they would make the fix easier to find!! I chatted with a live rep who helped set this up this solution.

Contributor

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2 Messages

11 years ago

I am unable to attach either pics or docs to one of my att-yahoo email accounts. It is an "@att" email account.

 

I am, however, able to attach and send from #2 (@yahoo) to the #1 (@att) account. These are on the same computer.  I have spent hours trouble shooting, watching tutorial videos As far as I can, the settings are the same.

 

ANY suggestions would be appreciated.

Community Support

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2.7K Messages

11 years ago

Hi njriner,

 

We received your private message and one of our managers will be reaching out to you shortly.

 

Thanks!

 

Nicole K.

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