Issues with attaching files

Contributor

Issues with attaching files

My att email is not allowing me to attach a word doc from my mac computer.  After selecting the file, I push "attach files" and get a message stating "invalid file specified."  I have tried several different files, and it says the same thing on each file.  How do I attach my file?

Message 1 of 14 (2,824 Views)
Former Moderator
Solution
Accepted by ATT_James (Former Moderator)
‎09-30-2015 1:39 AM

Re: Issues with attaching files

[ Edited ]

dmdorrough wrote:

My att email is not allowing me to attach a word doc from my mac computer.  After selecting the file, I push "attach files" and get a message stating "invalid file specified."  I have tried several different files, and it says the same thing on each file.  How do I attach my file?



dmdorrough,

 

     I seem to remember something about in Apple you have to send an email from the application that you are in, not from email grabbing an attachment. For instance, if you have an email open and go to attach a photo you can't, you have to open the photo and click send photo as email function. It might be the same way from the Doc?

 

James

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Message 2 of 14 (2,802 Views)
Tutor

Re: Issues with attaching files

I cannot attach any files in the revamped att webmail. Any solutions?
Message 3 of 14 (2,600 Views)
Contributor

Re: Issues with attaching files

Having the same problem. Was able to attach file after switching to classic mail. 

Message 4 of 14 (2,569 Views)
Contributor

Re: Issues with attaching files

I too am having the same issue.  I was able to go to classic mail and it worked.  Have been struggling with this for several days.  Thanks for the tip.  I prefer the new revamped email version i was using tho.  What gives? 

Message 5 of 14 (2,555 Views)
Tutor

Re: Issues with attaching files

Can't attach any format to my email unless I go through the "switch" and do it all over again. Tried reading all the answers but when it said "solved" I couldn't go to the supposed solution.

You are making me crazy! Please either resolve this issue or let me know you can't and I'll find another program that works!

Message 6 of 14 (2,493 Views)
Tutor

Re: Issues with attaching files

Exactly the same for me: For over a week I have tried to attach any type of file to my emails and get a red triangle warning saying "1 File can't be sent" and buttons to Try Again, Remove All, and Report a Problem. I have tried reporting it to AT&T a dozen times and have gotten no feedback and no improvements.  I can attach files when I switch to Mail Classic, but it is a pain in the butt. I have Windows XP and IE 8 on my PC.

Message 7 of 14 (2,462 Views)
Tutor

Re: Issues with attaching files

No solutions yet. They are getting us to sign up to their forum tho so they will have lots of opportunities to bombard us with advertising. BAH!

Message 8 of 14 (2,456 Views)
Tutor

Re: Issues with attaching files

Ditto...and it's been going on for weeks now...I'm sick of it.
Message 9 of 14 (2,337 Views)
Tutor

Re: Issues with attaching files

I have had the same issue with attaching files to my emails.  i didn't get the try again option.  I am using Windows 7 64 bit/IE 9 64 bit.  However, when I used Firefox, I had no issue.  IE is my browser of choice so i hope this issue is fixed soon.

 

Will anyone notify us?


 

Message 10 of 14 (1,942 Views)
Contributor

Re: Issues with attaching files

I had no problems attaching files until several months ago.  I've tried Internet Explorer and Firefox... no difference.  I know it's not my computer as I can easily attach using a different email provider.  What's going on?  There was no reply from Yahoo! support when I tried to contact them.  :-/

 

Message 11 of 14 (1,916 Views)
Highlighted
Contributor

Re: Issues with attaching files

Make sure on IE that your compatibility view is "on" or "check marked". That's what worked for me (as of today). Really wish they would make the fix easier to find!! I chatted with a live rep who helped set this up this solution.
Message 12 of 14 (1,830 Views)
Contributor

Re: Issues with attaching files

I am unable to attach either pics or docs to one of my att-yahoo email accounts. It is an "@att" email account.

 

I am, however, able to attach and send from #2 (@yahoo) to the #1 (@att) account. These are on the same computer.  I have spent hours trouble shooting, watching tutorial videos As far as I can, the settings are the same.

 

ANY suggestions would be appreciated.

Message 13 of 14 (1,486 Views)
Community Support

Re: Issues with attaching files

Hi njriner,

 

We received your private message and one of our managers will be reaching out to you shortly.

 

Thanks!

 

Nicole K.

AT&T Customer Care

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Message 14 of 14 (1,478 Views)