Contributor
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1 Message
Issues with attaching files
My att email is not allowing me to attach a word doc from my mac computer. After selecting the file, I push "attach files" and get a message stating "invalid file specified." I have tried several different files, and it says the same thing on each file. How do I attach my file?
Accepted Solution
Official Solution
ATT_James
Former Moderator
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773 Messages
11 years ago
dmdorrough,
I seem to remember something about in Apple you have to send an email from the application that you are in, not from email grabbing an attachment. For instance, if you have an email open and go to attach a photo you can't, you have to open the photo and click send photo as email function. It might be the same way from the Doc?
James
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bokanandi
Tutor
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5 Messages
11 years ago
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SnapShot_1
Contributor
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3 Messages
11 years ago
Having the same problem. Was able to attach file after switching to classic mail.
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dmatus32
Contributor
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1 Message
11 years ago
I too am having the same issue. I was able to go to classic mail and it worked. Have been struggling with this for several days. Thanks for the tip. I prefer the new revamped email version i was using tho. What gives?
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chaosinkc
Tutor
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2 Messages
11 years ago
Can't attach any format to my email unless I go through the "switch" and do it all over again. Tried reading all the answers but when it said "solved" I couldn't go to the supposed solution.
You are making me crazy! Please either resolve this issue or let me know you can't and I'll find another program that works!
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cahos64
Tutor
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1 Message
11 years ago
Exactly the same for me: For over a week I have tried to attach any type of file to my emails and get a red triangle warning saying "1 File can't be sent" and buttons to Try Again, Remove All, and Report a Problem. I have tried reporting it to AT&T a dozen times and have gotten no feedback and no improvements. I can attach files when I switch to Mail Classic, but it is a pain in the butt. I have Windows XP and IE 8 on my PC.
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chaosinkc
Tutor
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2 Messages
11 years ago
No solutions yet. They are getting us to sign up to their forum tho so they will have lots of opportunities to bombard us with advertising. BAH!
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carolynls
Tutor
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1 Message
11 years ago
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ewolin99
Tutor
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14 Messages
11 years ago
I have had the same issue with attaching files to my emails. i didn't get the try again option. I am using Windows 7 64 bit/IE 9 64 bit. However, when I used Firefox, I had no issue. IE is my browser of choice so i hope this issue is fixed soon.
Will anyone notify us?
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texasmom5
Contributor
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1 Message
11 years ago
I had no problems attaching files until several months ago. I've tried Internet Explorer and Firefox... no difference. I know it's not my computer as I can easily attach using a different email provider. What's going on? There was no reply from Yahoo! support when I tried to contact them. 😕
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