Inactive sbcglobal.net email SFPWD43

Contributor

Inactive sbcglobal.net email SFPWD43

I have talked to 5 different departments and a few more people within those departments and the answers are all useless.

My email account is inactive. I need a password to activate. Don't remeber it so need a new password but can't get one because email is inactive. Go figure!

I have talked to dsl, uverse, tech support for both, and web assistant center and all I get is we apologize for the inconvenience. Can someone help me?

I want to reactivate my old sbcglobal.net email. It is not free...i use to have to pay to have it and when i stopped paying it then it became inactive. Now I am told when service is cancelled u get to keep email for free yay you but not yay me because I am in limbo.

Help would be appreciated!
Message 1 of 18 (11,022 Views)
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Former Moderator

Re: Inactive sbcglobal.net email SFPWD43

chachav,

 

Hello and welcome to the forum. When is the last time you used your paid email account, and how long has it been since you discontinued your service or stopped paying, which might have triggered an inactive account?

 

 

James

 

 

 

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Message 2 of 18 (10,907 Views)
Contributor

Re: Inactive sbcglobal.net email SFPWD43

It's been since 2007 that I stopped paying to have access to the account. at that time, you had to pay to have access not like now where it becomes free.
Message 3 of 18 (10,899 Views)
Former Moderator
Solution
Accepted by ATT_James (Former Moderator)
‎09-30-2015 1:39 AM

Re: Inactive sbcglobal.net email SFPWD43

chachav,

 

Unfortunately if you haven't used your account since 2007 it will no longer be functional. There is however other options for free email, hotmail and Gmail are two options that come to mind.

 

James

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 4 of 18 (10,931 Views)
Contributor

Re: Inactive sbcglobal.net email SFPWD43

my account, which I have used more than 6 years went inactive from one day to the next last week !!!

Message 5 of 18 (10,500 Views)
Contributor

Re: Inactive sbcglobal.net email SFPWD43

my account, which I have used more than 6 years went inactive from one day to the next last week !!!

Message 6 of 18 (10,492 Views)
Tutor

Re: Inactive sbcglobal.net email SFPWD43

My account has been active for 20 years! It is still working, but it stopped forwarding to my iCloud.com account. The password is not recognized for some connections, like address book. 

Message 7 of 18 (10,423 Views)
Contributor

Re: Inactive sbcglobal.net email SFPWD43

were you able to get your account reactivated? i'm having the same trouble!
Message 8 of 18 (10,072 Views)
Tutor

Re: Inactive sbcglobal.net email SFPWD43

I am having the same problem and I do not even have the option to reset the password:

 

Your account is inactive. You will not be able to reset the password with your account in this status.(SFPWD43)

 

Message 9 of 18 (9,555 Views)
Contributor

Re: Inactive sbcglobal.net email SFPWD43

Having the same issue of an "inactive" account.  I've been on the phone, chatting and online researching what to do and keep going in circles.  Even the "Go to Solution" on this thread is a mindless loop with no results.  I'm trying to remain calm but after four hours of no luck with customer service, I'm about to put on some Limp Bizkit and 'Break Something.'

 

I've sent a private message to AT&T help as other threads have specified but no reponse yet.

 

I don't want to be redundant, but maybe starting another thread will get some resolution?

 

WHY is this happening to us?

 

 

Message 10 of 18 (9,501 Views)
Contributor

Re: Inactive sbcglobal.net email SFPWD43

Why does this post say SOLVED????? When you click on Go to Solution -- THERE IS NO SOLUTION! Just a note about Yahoo's "accepted solutions"! This situation is starting to get VERY frustrating.
Message 11 of 18 (9,496 Views)
Community Support

Re: Inactive sbcglobal.net email SFPWD43

Hi ArpiD,

 

I just wanted to check in and let you know that we received your private message. I just need a little more information. Can you please respond to my private message with your email address?

 

Thanks!

 

Nicole K.

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button. We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

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Message 12 of 18 (9,448 Views)
Contributor

Re: Inactive sbcglobal.net email SFPWD43

I just went through the nightmare of this happening to me. Unfortunately I had my sbcglobal email address merged with my Yahoo account which I have had for 15 years. I used my Yahoo account for all of my bills, online accounts, personal correspondence and have years and years of saved emails. I called their support line and after 4 hours of talking to 9 different agents, plus calling my bank, going to an AT&T store, and digging up old information about where I lived what my phone number and zip code I used to have, they STILL have not helped me. I refuse to give up because I need this account. At this point they are holding my account hostage.

Message 13 of 18 (9,426 Views)
Contributor

Re: Inactive sbcglobal.net email SFPWD43

Yesterday my yahoo e-mail quit working.  I contacted yahoo support and they followed up immediately with me explaining that I have to unmerge my email accounts with ATT.  I stopped my internet service in November 2012 and had no notification from anybody that this "unmerge" was necessary.  My problem is I cannot log in to ATT to unmerge and was passed around on the phone for 45 minutes with each new person I was transferred to unable to find my old account information.  I also have had my yahoo account for 15 plus years and it is necessary that I get a solution to this issue.  ATT is trying to re-establish my service for home phone and cell service and I run into this mess.  Help us please!! 

Message 14 of 18 (9,390 Views)
Community Support

Re: Inactive sbcglobal.net email SFPWD43

Hi ricksquick26,

 

I just wanted to check in and let you know that we received your private message and I sent you a response with some suggestions.

 

Thanks!

 

Nicole K.

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button. We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Follow us on: Twitter @ATTCustomerCare • FaceBook AT&T • YouTube AT&T

Message 15 of 18 (9,308 Views)