05-10-2013 2:04 PM
Solved by: Go to Solution.
05-13-2013 2:12 PM
Hello and welcome to the forum. When is the last time you used your paid email account, and how long has it been since you discontinued your service or stopped paying, which might have triggered an inactive account?
05-13-2013 2:50 PM
05-14-2013 7:24 AM
Unfortunately if you haven't used your account since 2007 it will no longer be functional. There is however other options for free email, hotmail and Gmail are two options that come to mind.
05-28-2013 7:47 PM
My account has been active for 20 years! It is still working, but it stopped forwarding to my iCloud.com account. The password is not recognized for some connections, like address book.
06-18-2013 8:19 PM
I am having the same problem and I do not even have the option to reset the password:
Your account is inactive. You will not be able to reset the password with your account in this status.(SFPWD43)
06-19-2013 11:06 AM
Having the same issue of an "inactive" account. I've been on the phone, chatting and online researching what to do and keep going in circles. Even the "Go to Solution" on this thread is a mindless loop with no results. I'm trying to remain calm but after four hours of no luck with customer service, I'm about to put on some Limp Bizkit and 'Break Something.'
I've sent a private message to AT&T help as other threads have specified but no reponse yet.
I don't want to be redundant, but maybe starting another thread will get some resolution?
WHY is this happening to us?
06-19-2013 11:17 AM
06-20-2013 8:20 AM
I just wanted to check in and let you know that we received your private message. I just need a little more information. Can you please respond to my private message with your email address?
06-20-2013 12:38 PM
I just went through the nightmare of this happening to me. Unfortunately I had my sbcglobal email address merged with my Yahoo account which I have had for 15 years. I used my Yahoo account for all of my bills, online accounts, personal correspondence and have years and years of saved emails. I called their support line and after 4 hours of talking to 9 different agents, plus calling my bank, going to an AT&T store, and digging up old information about where I lived what my phone number and zip code I used to have, they STILL have not helped me. I refuse to give up because I need this account. At this point they are holding my account hostage.
06-20-2013 9:18 PM
Yesterday my yahoo e-mail quit working. I contacted yahoo support and they followed up immediately with me explaining that I have to unmerge my email accounts with ATT. I stopped my internet service in November 2012 and had no notification from anybody that this "unmerge" was necessary. My problem is I cannot log in to ATT to unmerge and was passed around on the phone for 45 minutes with each new person I was transferred to unable to find my old account information. I also have had my yahoo account for 15 plus years and it is necessary that I get a solution to this issue. ATT is trying to re-establish my service for home phone and cell service and I run into this mess. Help us please!!
06-21-2013 3:30 PM
I just wanted to check in and let you know that we received your private message and I sent you a response with some suggestions.
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