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IP BLOCKED, EMAIL RETURNED

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IP BLOCKED, EMAIL RETURNED

We are having problems sending emails to  sbcglobal.net domains seems our server is blacklisted.

I can assure that we don't do spam and the server is free of virus and/or any other threat.

 

Can you help us whit this situation unblocking our IP?

 

Message:

#######################################################

---------@sbcglobal.net

    host ff-ip4-mx-vip1.prodigy.net [144.160.159.21]

    SMTP error from remote mail server after MAIL

FROM:<----------@elpasostaffingservices.com>:

    553 5.3.0 flph828 DNSBL:RBL 521< 104.218.50.252 >_is_blocked.For assistance forward this email to -----------@abuse-att.net #######################################################

 

 

 

 

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Message 1 of 6
Administrator
Solution
Accepted by Administrator (Administrator)
Accepted by davidbk
‎01-21-2019 11:57 AM

Re: IP BLOCKED, EMAIL RETURNED

Hi There @adsoma

We understand that you are unable to send emails out.  According to that posting that you have sent, there is an email that you need to forward that email message to.  That email address is: abuse_rbl@abuse-att.net, and they will review your request and they will support you. 

 

Thank you for your patience in this matter.

 

Matthew, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 6
Tutor

Re: IP BLOCKED, EMAIL RETURNED

Hi,

I sent a request 7 days ago to abuse_rbl@abuse-att.net, and still is blocked. And not answer yet.

this situation is affecting a business.

 

Message 3 of 6
Contributor

Re: IP BLOCKED, EMAIL RETURNED

I have had the same login issues since Saturday. Today since 6:00 AM PST i receive my sent emails returned to me with a server error and a suggestion to try and use more text? I have been on with AT&T Chat 3 times and they have not resolved it. In fact it is the same treatment AT&T gave me on Nov 29th when they told me to "F Off" in a chat service window while I was trying to get assistance with the same issue. Why did it work from 2001 and I have problems now? I am attaching the AT&T Chat where they told me to FOFF - This is the new AT&T.  They tell you to foff in both service and in writing. 

Message 4 of 6
Administrator

Re: IP BLOCKED, EMAIL RETURNED

Hello @adsoma,

 

Thank you for reaching back out with those additional details. This email address is the best way to get your concern reported and resolved. For further information you can visit our AT&T Postmaster site. We hope this helps! 

 

James C., AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 6
Contributor

Re: IP BLOCKED, EMAIL RETURNED

all my received emails are going to my trash account, I have been dealing with that, now I am getting returned emails that I never generated, sometimes hundreds several times a day,HELP

Message 6 of 6
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