I don't like the new ATT.net email format. How do I go back to the old one (Classic)?

Mentor

I don't like the new ATT.net email format. How do I go back to the old one (Classic)?

 
Message 17 of 275 (34,656 Views)
Teacher

Lost full featured Yahoo Mail

At some point on May 2, my AT&T Yahoo Mail format changed.  It is now missing several features, and looks like Basic, instead of Full Featured.  I also pay extra for what used to be called Yahoo Mail Plus.  AT&T Support Chat says Security issues forced the format change, and that I cannot go back.  They then said to call Yahoo if any problems, and immediately ended the session.  I have not received any notification of the change, and it is not mentioned anywhere on the AT&T site. AT&T email Help topics show info for the prior version, and not the new.  Waht happened?

Message 15 of 275 (26,651 Views)
Teacher

5/1/14 new email changes

Hi

Yesterday my sbcglobal.net email has new changes with sponsored emails on top that are undeletable (a new one appears if you try to delete it) and it looks like you can't delete an email without opening it.

Any way to get rid of these big brother type changes?  I'm hoping a click in Settings would do it but I can't figure it out.

Thanks!

Message 16 of 275 (26,681 Views)
Teacher

How do I sort my email by sender in the new email?

I'll start by saying that I, too, hate this new format.  Now, I wanted to sort my mail by sender but that's not one of the sort.options.  Am I missing something or did they just forget to include it?

Message 18 of 275 (26,673 Views)
Teacher

Re: How do I sort my email by sender in the new email?

Oh, AT&T.  If there isn't a fix we're missing, I sure hope you will remedy this issue...quickly.  I NEED the sort by sender and subject capability for work (and it's one reason I use you over gmail).  Please HELP!!!

Message 19 of 275 (26,643 Views)
Community Manager

Re: I don't like the new ATT.net email format. How do I go back to the old one (Classic)?

Hello, acolner!

 

Thanks for posting. I'm sorry to hear you're not a fan of the new format. There doesn't appear to be a way to revert to the old version, but we would be happy to walk you through the new one if you click here to send us a private message.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 20 of 275 (26,673 Views)
Teacher

Re: I don't like the new ATT.net email format. How do I go back to the old one (Classic)?

What have you done to my email? I am sure I'm not the only one who HATES the new email format! First the colors and themes are HORRIBLE.  Then there's sorting.  Now I can't find emails that were there like 5 minutes ago. And the ads - I mean they are everywhere!  Give me a break!  After 11 years I'm leaving you AT&T unless you let me have my old emaila format back. This is the WORST product ever!

Message 21 of 275 (26,654 Views)
Mentor

Re: I don't like the new ATT.net email format. How do I go back to the old one (Classic)?

We left after 17 years - no regrets, only took a modest effort to change forum/group/friend notification address updates. Should have done it when AT&T went over to Yahoo.

 

Regards,

fiero850

Message 22 of 275 (26,630 Views)
Scholar

Re: I don't like the new ATT.net email format. How do I go back to the old one (Classic)?

One thing I just found that may help is to disable "conversations"

 

Go under settings and uncheck conversations and that may fix things

Message 23 of 275 (26,591 Views)
Community Manager
Solution
Accepted by ATTJulieCS (Community Support)
‎09-30-2015 1:39 AM

Re: I don't like the new ATT.net email format. How do I go back to the old one (Classic)?

Hello, everyone.

 

Check out the link below for some helpful information about the new updated AT&T e-mail.

 

Updated E-mail

 

Let me know if this helps!

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 24 of 275 (26,566 Views)
Teacher

Re: New Email/Yahoo System

I agree 100%. The new email with the 'sponsored ad' as the first item in my InBox is an insult - the lowest of all low moves by AT&T. If this feature does not disappear, and disappear SOON, I will cancel my entire UVerse package and go elsewhere. AT&T seems to be returning to its evil historic roots of 'Ma Bell' - so aptly portrayed by Lily Tomlin as the phone operator back before that monopoly was broken up. I think we need another federal breakup of this utility so that new upstarts (like the old MCI) can provide real service once again.

Message 25 of 275 (26,297 Views)
Mentor

Re: I don't like the new ATT.net email format. How do I go back to the old one (Classic)?

I am disgusted by the the NEW AT&T Email system. It's horrible. It has taken many steps backwards in email systems. Which M O R O N at AT&T or YAHOO thought this new system would be better or more effective? I will be stopping my service with AT&T as soon as my contract is over. Every time they think they are improving something they instead have taken many steps backwards. IF IT WAS NOT BROKEN WHY DID YOU TRY TO FIX IT????????? This new system is an insult and a big dis-service to all paying subscribers!!!!! VOTE WITH YOUR HARD EARNED MONEY - when your contract is finished do not re-new. Do not recommend AT&T internet service to any new possible customers/family/friends or acquaintances - it is no longer worth subscribing too. Pass the word along.

Message 26 of 275 (26,520 Views)
Mentor

Re: New Email Format

We do NOT always get used to change. We can always go somewhere else for our email account, and I am just about at that point with AT&T Yahoo! This change in the layout for my email account is unacceptable, it is not an improvement in any way, but is just the opposite of improvement. Some of the words on the page are so light I cannot read them at all. I can no longer sort my email by subject. Whoever designed this new layout needs to be fired and then put down a bottomless pit!!!

 

I am going elsewhere if it is not changed back to the old layout!

Message 27 of 275 (26,498 Views)
Teacher

Re: New Email Format

That is not  a good response to post as many are PAYING  customers of ATT email servvice and thus are paying NOT  to have adds.  Please reinstate the functionality of being able to sort by senders.  Thank-you!

Message 28 of 275 (26,461 Views)
Mentor

Re: New Email Format

ATT is not registering my kudos.  So here it is in real time - KUDOS to your reply.

Message 29 of 275 (26,403 Views)
Mentor

You are only "serving" yourselves at ATT

 "Learn how to use AT&T email. Get a tour of the overall navigation and the basics of using AT&T email. Video may take up to 30 seconds to load." -- This is the type arrogance that ATT is famous for. ATT, we KNOW how to use the email, it's the gobbledygook you've added and the totally unnecessary changes that you have made. You don't "save bandwidth" at the expense of your paying customers. You only THINK that we are disposable. Now we have to endure 2 slides to do the same that one previously did. The tabs that you dun make navigation a breeze. You've fooled yourselves into believing that you are performing a service. No, you are only serving yourselves. Get over your ego trip and give us back the mail that we know and prefer.

Message 30 of 275 (26,391 Views)