I don't like the new ATT.net email format. How do I go back to the old one (Classic)?

Mentor

I don't like the new ATT.net email format. How do I go back to the old one (Classic)?

 
Message 17 of 275 (34,733 Views)
Mentor

Re: I don't like the new ATT.net email format. How do I go back to the old one (Classic)?

Why has there been little or no response from AT&T? Are they choosing to ignore their users? I would think that they should have performed a beta test using "real" end users to provide feedback, rather than simply announcing that the email will be changed. What's your response, AT&T, if you're even listening?
Message 121 of 275 (2,216 Views)
Highlighted
ACE - Master

Re: I don't like the new ATT.net email format. How do I go back to the old one (Classic)?

I totally agree with ALL the negatives regarding the present ATT/Yahoo E-mail format.  It is a total mess.  Practically nothing works.  What the heck are all these tiny rectangular boxes with the miniscule letters and numbers in them?  Some secret code?  I'm guessing that practically everyone had switched back to the classic format after the last abomination update.....and the nitwits in authority didn't like that.  So NOW it is impossible to access the classic format.

 

This new setup just does NOT work.  It is the biggest mess I have witnessed since we joined U-verse in 2007.  Why, in heaven's name do you guys keep messing with it?   I can't use the words I'd like to use to describe my feelings adequately.......the filter would not allow it.

 

Much as I would hate to do it.....we may have to dump AT&T and go back to Comcast....at least for our Internet/E-mail access.   WHAT a MESS!!!!!!!

 

Phil

The problem with socialism is that you eventually run out of other peoples' money. .......Margaret Thatcher
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 122 of 275 (2,191 Views)
Mentor

Re: New Email Format

My issue with the new email is the themes available. I've tried all the colors and designs and nothing is comfortable to view. 

Message 123 of 275 (2,160 Views)
Contributor

Re: You are only "serving" yourselves at ATT

Interesting that I just started email again and now I see the old format.

Message 124 of 275 (2,157 Views)
Tutor

Re: New Email Format

AT&T is more concerned with their profit margin than providing a decent service to their customers, you are just one more employee more than willing to lie for your job! Dealing with this email is a misury, can't even see the emails for the ads. Your are going to lose customers over this!

Message 125 of 275 (2,240 Views)
Tutor

Re: You are only "serving" yourselves at ATT

I agree with everything you are saying except that AT&T doesn't think or care if it is making email better, it's all about greed and how mnany advertyisers that can bombast us with.

Message 126 of 275 (2,288 Views)
Mentor

Re: New Email Format

No, we don't all overcome change and get used to it, especially if the change is not an improvement, but just the opposite. This new email format is a backwards step, not a step forward. Whoever designed it not only needs to be fired, but they should be dumped into a bottomless pit, never to surface again. Please change it again, back to what it was!!

Message 127 of 275 (2,288 Views)
Mentor

Re: New Email Format

I don't mind change if it's an improvement. This is the opposite of an improvement. I will NOT adapt.

Message 128 of 275 (2,288 Views)
Mentor

Re: New Email Format

The feature I used most (sorting by subject) is defintely missing! Plus, overalll the design is atrocious.

Message 129 of 275 (2,286 Views)
Contributor

Re: new e-mail format.

I hate the conversation groupings.  I'd much rather just see the individual postings rather than the whole chain of them.  

Message 130 of 275 (2,466 Views)
Mentor

Re: I don't like the new ATT.net email format. How do I go back to the old one (Classic)?

I do NOT want "helpful information on how to use the new email." I want the OLD email back. I don't want to learn how to use the new email since I want the new email to go away!!

Message 131 of 275 (2,287 Views)
Scholar

Re: New Email Format


cholleyman wrote:

The feature I used most (sorting by subject) is defintely missing! Plus, overalll the design is atrocious.


From the main inbox listing, click "View" and you'll see a list of sorting options.

Message 132 of 275 (2,287 Views)
Tutor

Re: I would like to switch back to mail classic-don't like the new mail

I’m honestly surprised there aren't more people complaining about this new email! it is very annoying!  The first line in my inbox is an add!!  I can’t get rid of it!  I’ve gotten used to adds on the page, that’s fine.  But stay out of my inbox!  When I hit reply, after I type the first letter the screen changes and I can’t see what I’m typing!  Let me summarize,  PUT IT BACK ATT!! 

Message 133 of 275 (2,472 Views)
Tutor

Re: New Email Format

[ Edited ]

I am joining the long list of people who HATE the new AT&T Yahoo web-based e-mail format.  I've tried to live with it for a couple weeks and everytime it leaves me frustrated.

 

The threading of e-mails is horrible -- most unintuitive I've ever seen, and can never tell which email I'm looking at in a thread.  The "reply" function doesn't even let me edit or even see the "subject" line, which I often slightly modify to get people's attention, or simply just to check to be sure I'm replying to the e-mail I intend to reply to.

 

What official channels can I complain to about this?  Up till this point, years of evolution of the AT&T Yahoo webmail interfaces have been positive, but the current state of the interface is positively unusable and horribly frustrating to me....

 

I have changed back to "classic" email view but that is not like it used to be either -- I want to change to the "previous version" of mail which was working great for me.

 

I have another non-AT&T associated Yahoo email address and its interface works great for me -- it's the AT&T-specific view on my AT&T associated mail account that is driving me nuts.

 

Gary

U-verse customer for many years

Yahoo Mail customer for longer.

 

[Personal information removed for your privacy protection]

Message 134 of 275 (2,237 Views)
Tutor

Re: I would like to switch back to mail classic-don't like the new mail

[ Edited ]

I concur that the new email is poorly designed and implemented. I am having several issues...

1. In old version I could compose several different emails at once, each in a different tab.

2. In new version, after selecting compose, I cannot return to my inbox to verify a statement without losing my composition (same issue - no tabs)

3.In old version, when replying, I frequently deleted the sender's text, because I was starting a new conversation. I cannot modify the sender's text now. (This was an easy way to start a new conversation to a large list of recipients).

4. There are now advertisements appearing in my mail folders.!!!!!!!!

5. I could previously sort based on column header (name, date, etc.). Now I must sort on only the fields deemed 'acceptable' by some lazy programmer.

6. The list could go on but I defer.

 

I emphatically point out that the entire design is definitely DIFFERENT, but it is NOT BETTER.

Please return the option to use the old interface.

 

Message 135 of 275 (2,432 Views)