- edited 02-27-2019 11:11 AM by ATTCustomerCare
AT&T Sign in & Password Reset
You are here because you can't sign into your email. There are many causes but for now, let's try resetting your password to see if that works.
Heads Up: If you have forgotten your member ID or do not know it, you can find it here.
How to change your password online
Go to www.att.com or use the myAT&T app:
Note: If you are still unable to login after resetting your password, wait 12 hours for the system to update and try again.
Email Tips & Troubleshooting Solutions
AT&T Customer Care
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Solved by: Go to Solution.
03-25-2017 4:25 PM
I can't remember my password to my bellsouth.net account. Not sure if correct phone number is associated with account.
I could answer the security questions but it does not give me that option.
03-31-2017 8:35 AM
My mother-in-law has AT&T internet and wants to set up her e-mail account, but doesn't remember if she was given an account name. How can I find out what she should be using for her e-mail account name and password?
03-31-2017 3:04 PM
- edited 03-31-2017 9:04 PM by Phil-101
I used to have an email address with sbcglobal and I'm trying to recover it. Is that possible? Email address was ***
When I try to do forgot password the system says invalid username
[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
04-01-2017 7:17 AM
I have an extremely old account- and the only service I have is my email account - access, phone etc is thru other services. I have moved and my address is different and my credit card expired. So I went hunting for a way to update it. Well this has been a 4 hour job with no success. I have used chat for direction - that was a nightmare and I have called with being transferred to about 12 different agents. They can not find my existence. The last agent took my number and said they wound call back with an update... yea right.! So now what do I do?
My account number is not recognized- neither is my SSN; my name or my phone number- they have checked the addresses both old and the new one. Oh and I have checked the online options too.
04-02-2017 10:01 AM
Yahoo email issues.... I got my Yahoo.com through AT&T -- now I'm unable to reset my password & thus am unable to get into my Main Yahoo email account.
- edited 04-02-2017 1:30 PM by Taylarie
the email i can not log into is firstname.lastname@example.org. My existing email is email@example.com. The message I get when I try to log into [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]@att.net is:
Your account is inactive. You will not be able to reset the password with your account in this status. If you are under 13 years of age, your parents need to re-approve your access to your email account and other AT&T online services. Your parents can Log In with their User ID (e.g., firstname.lastname@example.org) to give that approval.
I am an adult. please let me know what I can do. my phone number is *****
04-02-2017 6:36 PM
I purchased a new PC and added Office 365 for publishing a Newsletter. When I was setting up Outlook I needed my user id and password I used when I originally set it up on my old PC. I don't remember either. The error message I received said that it is needed to set up POP and IMAP and I cannot connect to outgoing mail server (SMTP)without the password and user id given to me by my service provider. How can I get those things?
04-03-2017 12:38 AM
04-03-2017 2:43 AM
I have tried to access my email but my password does not match, my last name does not match, and I have tried all day to gain access but no luck. Can't even access CHAT to get help. I have important messages in my account that I need to send answers to asap. Why does yahoo/AT&T not have a simple solution for this?
- edited 04-08-2017 9:41 PM
I been having the same issues, I am not able to log in to Yahoo email. I am being redirected to reset my password and it takes me to AT&T website. Yahoo is linked to my ATT. I need to know what I can do to recover a password that works so I am able to get access to my e-mails?
04-11-2017 8:56 PM
So, yesterday my snet.net (one of the old ATT emails) was working. Today it says I need a new password. I can't log in to change my password because I don't have my old password. They asked for security questions, I answered, it is saying wrong answers. I called ATT Support, they say they can't help because I don't have an ATT account. I called Frontier, who bought the ATT business in this area, they say they can't help. Anyone have a solution? Thank you!
04-18-2017 10:29 AM
In changing "the password" after the Yahoo break-in warning I seem to have messed up the password to a "sub-account" (linked account?). While I am still able to send & receive this account to some of my devices (tablet & Winodws 10 laptop), I cannot with my Windows 7 desktop. The only way to get this straightened out is to reset the password on the sub-account, but cannot find instructions on how to do this. Where is it hidden?
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