- edited 04-18-2019 10:20 AM by ATTCustomerCare
AT&T Sign in & Password Reset
You are here because you can't sign into your email or you forgot one of your many passwords. Resetting your password is one of the fastest solutions. Let's get started!
Heads Up: It is recommend that you use your member ID to sign in. Find Your ID Now.
How To Change Your Password
Go to www.att.com or use the myAT&T app:
Note: If you are still unable to login after resetting your password, wait 12 hours for the system to update and try again.
Email Tips & Troubleshooting Solutions
AT&T Customer Care
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService
Solved by: Go to Solution.
04-19-2017 2:13 PM
My account says that my password has been reset and to type in the new password. I don't remember resetting the password but I'm willing to reset it now. How can I retrieve the new password or reset the one that is on the account now?
04-20-2017 2:14 PM
I cannot log in to my Yahoo mail account.
I successfully changed my password yesterday, 04/19/2017, but get "Invalid username or password".
I don't have an ATT account.
04-21-2017 9:14 AM
04-21-2017 11:12 AM
Sometime after 3 a.m. today, I could no longer send email via Outlook (POP3) or my Android phone via K-9 Mail (IMAP) for my sbcglobal.net account. I can only send an email using web mail.
I've changed no setting in Outlook or K-9 mail. I verified that I had the correct email server settings on this page: https://www.att.com/esupport/article.html#!/email-support/KM1010523
Any idea what the issue is?
04-24-2017 11:58 PM
05-01-2017 9:00 AM
05-02-2017 8:44 AM
I have concern regarding with my account.
I have Internet Email Account but then my account was disconnected. How can I access my email because every time I log in the error was" Your Account was suspended because of my line was disconnected" And now my question was is there any other way to
get my email even my account was not actived? Please Advice
05-04-2017 8:19 AM
Your email will convert to a free email account. However, is you have services that were disconnected due to billing issues then those billing issues will need to be addressed to regain access to the email account. Visit this link for more information about "Free Accounts".
05-07-2017 10:37 PM
I have several Prodigy.net e-mail accounts via AT&T. I haven't been online much this weekend and just noticed that the 2 primary use accounts have not sync'd/received new e-mails since Friday. Also, my home page, while allowing me to see my.yahoo.com, isn't the usual layout or background picture. When I try to sign in to work with my accounts, it won't accept my password. To reset my password, I have to use a temporary password which is being mailed to...you got it...my account that won't sync...so I don't have the temporary password, either.
Oh, and of course, the "customer service" phone number takes me to a voice message that says they're closed!
What's up and how do I get this working again?
05-08-2017 10:52 AM
When I moved from dsl to uverse, att cancelled my dsl line. The userid is no longer linked to my MAIN email account. My main email account is linked to nothing. I have no access to it!!! I cannot reset this email password. I know the subaccount passwords, just not password to the main account. HELP
Once att cancelled my dsl account, the userid and password are no longer linked. No matter how many times i reset the userid password, it doesn't touch the email password.
This cancelled access to my MAIN email account. I do NOT remember the password for this account evidently.
05-10-2017 8:37 AM
I need to reset my Bellsouth email account. I dont remember connecting it to my ATT Internet account or Direct TV. But it says it is. How in the world do i reset the password? I am losing access to valuable emails everyday.
Is there a number i can call and they can reset it for me?
05-13-2017 5:55 AM
Thank you for the advice! How ever If i log in to Yahoo it say that my Account was suspended?
Would you mind help to how to access my email in any optional provider?
05-31-2017 6:42 AM
Did you ever get an answer on how to do this? I'm trying to recover my sbcglobal email address but can't remember the exact email address or password. every time i try the recovery on the att page it says the old email address doesn't exist.
06-14-2017 5:26 AM
This article has information on how you can change your password. It also works for free accounts.
Visit these related resourcesView Email Help!